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Research Talk 
© Hidayatul Haq Hidayat 
(GSG - SKKU) 
July 23rd 2014
ICT Development and Organizational 
Change in the Public Sector of 
Afghanistan 
By 
Hidayatul Haq Hidayat 
A dissertation will be submitted in partial fulfillment Of the requirements for the degree of 
Global Master in Public Administration On E-Government and E-Policy from Graduate School of 
Governance, SUNGKYUNKWAN University (GSG-SKKU)
Key Aspects 
This dissertation will explore THREE key aspects of ICT development efforts in the 
public sector of Afghanistan: 
Relations between ICT and managerial control in the Afghanistan public sector. 
Processes of standardization in government information infrastructure development. 
and … 
The importance and complexities of boundary work in digital government 
development efforts.
Interactive Model of Research Design 
Research 
Questions 
Research 
Questions
Research Questions 
 What are the current patterns of ICT development, adoption, innovation and use 
in the public sector of Afghanistan? 
 What are the principle organizational barriers, limits, and consequences of ICT 
development, adoption, innovation, and use in the public sector of Afghanistan? 
 How ICT affects public sector organizational structure rearrangements, and the 
relationships among government employees. 
 How the adoption and use of ICTs affects different groups of government officials 
in their working lives.
Research Methodologies 
 In particular, my research will focus on the change in organizational factors that 
relate to hierarchical structures and lines of command, the roles and relationships 
among officials within and across organizations, autonomy and power of different 
groups of people in organizations, and work practices of officials at different levels 
in organizational hierarchies. 
 My research will focus on organizational factors that changed, and those that did 
not change as a result of the introduction of ICT. 
 Furthermore I am interested in the effect of technology at the individual level. 
Therefore, I examine … 
I. How technology affects government employees. 
II. How government employees changed and/or were required to change their 
work, and the roles and relationships between themselves. 
III. How they adapted or developed workarounds to deal with change.
Qualitative Research Methods 
This methodology involves extensive fieldwork and a variety of data collection methods 
such as interviews, and archival analysis. 
To understand the practices and patterns of ICT development, adoption, and use, and 
their relationship with organizational change in Afghanistan bureaucracy in this Project, 
so using qualitative methodologies will capture a range of variation in ICT practices and 
their impacts on government agencies and officials. 
I will employ an ethnographic study which include ethnographic observations and 
semi-structured interviews. This project will be started as part of the requirements of 
this course, where further Qualitative Methods, will be taught by Professor Su-Ho, BAE. 
In that study, I will focus on those two central questions:
Challenges / Problems 
 “We (the ICT Center) have to be 100% sure that the MICT can link its national centralized 
databases across different e-Document systems before we connect our networks and e- 
Document Management System to the interoperable ones. We have to make sure that the 
transition is seamless and the users are not at all affected by this transition. If we are not 
absolutely certain, it is better to delay the ICT development projects than to have problems on 
our end. The internal MCIT operation is our priority. The reliability and continuity of the system 
are more critical here than connecting the system with other agencies (i.e. EDMS, CRD or E-Attendance 
System). If the users report any problems with the system to the Minister or DM 
(IT), Then we are failed.” 
“Personal Communications in MCIT (June 2014)” 
These are the 5 Main obstacles to ICT implementation in Afghanistan 
 Sustainability and scale 
 Lack of knowledge 
 Pace of change 
 Proper Funding 
 Changing roles and norms
Possible Research Findings 
Following selected findings extend the understanding of ICT development and 
organizational change in the public sector of Afghanistan. 
First, information systems are used to reinforce existing hierarchical control power 
and authority, leading to tensions and resistance to the systems and control. 
Second, infrastructure development and standardization are a politically loaded 
process provoking conflict among agencies competing for power and autonomy over 
information resources. 
Third, the effects of technology adoption on work practices and relationships among 
officials are concentrated among lower- to middle-ranking officials, with relatively 
little impact on the practices of higher-ranking officials. 
Fourth, computerization does not necessarily increase the speed and efficiency of 
public administration as paper-based practices are still dominantly in effect.
Vision 
Within very few upcoming years most people of Afghanistan will benefit from the 
equitable access to quality public information and IT services of high priority with 
equal opportunities to men and women in a balanced manner across urban and 
rural areas, reduced corruption, upgrade Literacy and improved security, stability 
and participation in governance with everyone motivated and enabled to 
contribute in the ICT Development in Afghanistan. 
Keywords:- 
i) ICT, Adoption, Use and Organizational Change. 
ii) A Change in Your Mind can Change your Life to what you want.
Feel Free to ask Questions if any …

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Research IDEA

  • 1. Research Talk © Hidayatul Haq Hidayat (GSG - SKKU) July 23rd 2014
  • 2. ICT Development and Organizational Change in the Public Sector of Afghanistan By Hidayatul Haq Hidayat A dissertation will be submitted in partial fulfillment Of the requirements for the degree of Global Master in Public Administration On E-Government and E-Policy from Graduate School of Governance, SUNGKYUNKWAN University (GSG-SKKU)
  • 3. Key Aspects This dissertation will explore THREE key aspects of ICT development efforts in the public sector of Afghanistan: Relations between ICT and managerial control in the Afghanistan public sector. Processes of standardization in government information infrastructure development. and … The importance and complexities of boundary work in digital government development efforts.
  • 4. Interactive Model of Research Design Research Questions Research Questions
  • 5. Research Questions  What are the current patterns of ICT development, adoption, innovation and use in the public sector of Afghanistan?  What are the principle organizational barriers, limits, and consequences of ICT development, adoption, innovation, and use in the public sector of Afghanistan?  How ICT affects public sector organizational structure rearrangements, and the relationships among government employees.  How the adoption and use of ICTs affects different groups of government officials in their working lives.
  • 6. Research Methodologies  In particular, my research will focus on the change in organizational factors that relate to hierarchical structures and lines of command, the roles and relationships among officials within and across organizations, autonomy and power of different groups of people in organizations, and work practices of officials at different levels in organizational hierarchies.  My research will focus on organizational factors that changed, and those that did not change as a result of the introduction of ICT.  Furthermore I am interested in the effect of technology at the individual level. Therefore, I examine … I. How technology affects government employees. II. How government employees changed and/or were required to change their work, and the roles and relationships between themselves. III. How they adapted or developed workarounds to deal with change.
  • 7. Qualitative Research Methods This methodology involves extensive fieldwork and a variety of data collection methods such as interviews, and archival analysis. To understand the practices and patterns of ICT development, adoption, and use, and their relationship with organizational change in Afghanistan bureaucracy in this Project, so using qualitative methodologies will capture a range of variation in ICT practices and their impacts on government agencies and officials. I will employ an ethnographic study which include ethnographic observations and semi-structured interviews. This project will be started as part of the requirements of this course, where further Qualitative Methods, will be taught by Professor Su-Ho, BAE. In that study, I will focus on those two central questions:
  • 8. Challenges / Problems  “We (the ICT Center) have to be 100% sure that the MICT can link its national centralized databases across different e-Document systems before we connect our networks and e- Document Management System to the interoperable ones. We have to make sure that the transition is seamless and the users are not at all affected by this transition. If we are not absolutely certain, it is better to delay the ICT development projects than to have problems on our end. The internal MCIT operation is our priority. The reliability and continuity of the system are more critical here than connecting the system with other agencies (i.e. EDMS, CRD or E-Attendance System). If the users report any problems with the system to the Minister or DM (IT), Then we are failed.” “Personal Communications in MCIT (June 2014)” These are the 5 Main obstacles to ICT implementation in Afghanistan  Sustainability and scale  Lack of knowledge  Pace of change  Proper Funding  Changing roles and norms
  • 9. Possible Research Findings Following selected findings extend the understanding of ICT development and organizational change in the public sector of Afghanistan. First, information systems are used to reinforce existing hierarchical control power and authority, leading to tensions and resistance to the systems and control. Second, infrastructure development and standardization are a politically loaded process provoking conflict among agencies competing for power and autonomy over information resources. Third, the effects of technology adoption on work practices and relationships among officials are concentrated among lower- to middle-ranking officials, with relatively little impact on the practices of higher-ranking officials. Fourth, computerization does not necessarily increase the speed and efficiency of public administration as paper-based practices are still dominantly in effect.
  • 10. Vision Within very few upcoming years most people of Afghanistan will benefit from the equitable access to quality public information and IT services of high priority with equal opportunities to men and women in a balanced manner across urban and rural areas, reduced corruption, upgrade Literacy and improved security, stability and participation in governance with everyone motivated and enabled to contribute in the ICT Development in Afghanistan. Keywords:- i) ICT, Adoption, Use and Organizational Change. ii) A Change in Your Mind can Change your Life to what you want.
  • 11. Feel Free to ask Questions if any …