SlideShare ist ein Scribd-Unternehmen logo
1 von 15
Downloaden Sie, um offline zu lesen
The Services Research Company
Tales from the (Automation)
Trenches
Tom Reuner
SVP, HfS Research
tom.reuner@hfsresearch.com
Webinar in partnership with Blue Prism, June 29st 2017
© 2017 HfS Research Proprietary │Page 2
Our Panellists
Alex Howarth
Automation Manager
Shop Direct
Alex Bentley
Director Corporate Development
Blue Prism
Lindsay Harrison
Business Agility Manager
Shop Direct
© 2017 HfS Research Ltd.
tom.reuner@hfsresearch.com
Overview
▪ Tom Reuner is Senior Vice President, Intelligent Automation and IT
Services at HfS. Tom is responsible for driving the HfS research agenda
for Intelligent Automation and IT Services. Automation cuts across the
whole gamut ranging from RPA to Autonomics to Cognitive Computing
and Artificial Intelligence. This includes increasingly the intersections of
unstructured data, Analytics, and Cognitive Automation while mobilizing
the HfS analysts to research Intelligent Automation dynamics across
specific industries and business functions. Furthermore, he is supporting
HfS’ push to disrupt IT Services research by focusing on application
services and testing. A central theme for all his research is the increasing
linkages between technological evolution and evolution in the delivery of
business processes.
Previous Experience
▪ Tom’s deep understanding of the dynamics of this market comes from
having held senior positions with Gartner, Ovum and KPMG Consulting
in the UK and with IDC in Germany where his responsibilities ranged
from research and consulting to business development. He has always
been involved in advising clients on the formulation of strategies,
guiding them through methodologies and analytical data and working
with clients to develop impactful and actionable insights. Tom is
frequently quoted in the leading business and national press, appeared
on TV and is a regular presenter at conferences.
Education
▪ Tom has a PhD in History from the University of Göttingen in Germany.
Tom Reuner, SVP, HfS Research
© 2017 HfS Research Ltd.
Automation Really is in the Eye of the Beholder
© 2017 HfS Research Proprietary │Page 5
…and RPA is no Different
Other/Acces
s to
sourcing
decisions
Core RPA
capabilities
Front
office
BPM
ERP
Productivity
tools
RPA
positioning
© 2017 HfS Research Ltd.
RPA enables much of the Digital Underbelly for The Digital
OneOfficeTM Organization
Source: HfS Research 2017
© 2017 HfS Research Proprietary │Page 7
Lessons and Insights from the RPA Trenches
Duopoly of AutomationAnywhere and Blue Prism: Behind the two market
leaders, UiPath is growing strongly and Pega gets increasingly added to the mix.
Congratulation to all the providers in the Winners’ Circle!!
It is about transformation stupid! Market is shifting toward transformational
projects with end-to-end perspective. Consultancies and pure-plays coming to the
fore. However, M&A likely to absorb pure-plays
Move toward Cognitive Automation and Automation Ecosystems: Shift from early
notions of turn-key solutions toward broad cognitive capabilities and the ability
to demonstrate open standards and ecosystems mindset
Data curation is critical: Applying Cognitive and machine learning solutions to IA
and RPA requires access to large amounts of relevant data to build reliable models
War for talent: Acute lack of talent understanding the implications of RPA
technologies on process chains and workflows. Certifications double-edge sword as
they might accelerate attrition
Smoke and mirrors add to confusion: The confusion around RPA vs. RDAs as well
as the lack of clarity as to how coding and scripting is needed for deployments. Many
projects are sold as ”Managed Service„ confounding automation proposition
© 2017 HfS Research Proprietary │Page 8
The 2017 RPA Blueprint Snapshot
PROPRIETARY, NOT FOR
REDISTRIBUTION
© 2017 HfS Research Ltd.
Worldwide Global Robotic Process Automation
(RPA) Market, 2016-2021
73 113 153 192 232 272
198
330
476
630
790
952
63%
42%
31%
24%
20%
0%
10%
20%
30%
40%
50%
60%
70%
0
200
400
600
800
1000
1200
1400
2016 2017 2018 2019 2020 2021
RPA Software RPA Services YoY Growth
USD Million
$271m
$1224m
$629m
$1022m
$822m
$443m
Source: HfS Research 2017
© 2017 HfS Research Ltd.
© 2017 HfS Research Ltd.
Satisfaction with RPA installs
How satisfied have you been with its (RPA) ability to drive cost savings and business value?
(Rate on scale of 1 to 5) for the following) (Average across function)
23%
20%
29%
31%
37%
33%
7%
11%
3%
5%
Cost Saving
Business Value
Very Satisfied Somewhat Satisfied Neutral Dissatisfied Very Dissatisfied
Source: HfS Research, “State of Automation 2017 – Interim”
Sample: n=56 Buyers of RPA
© 2017 HfS Research Ltd.
Satisfaction with RPA installs – Business Value
How satisfied have you been with its (RPA) ability to deliver business value? (Rate on scale of 1
to 5) for the following)
14%
31%
15%
8%
15%
21%
28%
20%
30%
27%
13%
30%
40%
33%
29%
24%
40%
44%
41%
44%
45%
48%
48%
50%
52%
60%
74%
Master Data Management
Supply Chain
HR
Customer Service
Industry specific processes
Marketing
Finance & Accounting
Procurement
IT including service desk
Very Satisfied Somewhat Satisfied
Source: HfS Research, “State of Automation 2017 – Interim”
Sample: n=56 Buyers of RPA
HfS Webinar Slides: Tales from the Automation Trenches
Proprietary │Page 14© 2017 HfS Research Ltd.
Hear from industry leaders to learn how they have experienced our events
www.youtube.com/watch?v=y3XIhy9HSi0 www.youtube.com/watch?v=fvpSzcxjRQM www.youtube.com/watch?v=k7MkpXG-hys
www.youtube.com/watch?v=gIa5Zp6WrVs www.youtube.com/watch?v=-0m2p4iI62o www.youtube.com/watch?v=Us6ifQde4zo
Apply Today! www.hfsevents.com
The Services Research Company
Tales from the (Automation)
Trenches
Tom Reuner
SVP, HfS Research
tom.reuner@hfsresearch.com
Webinar in partnership with Blue Prism, June 29st 2017

Weitere ähnliche Inhalte

Was ist angesagt?

HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Research
 
The Advent of R-BPO: Is the Future of BPO Robotic?
The Advent of R-BPO: Is the Future of BPO Robotic?The Advent of R-BPO: Is the Future of BPO Robotic?
The Advent of R-BPO: Is the Future of BPO Robotic?HfS Research
 
HfS Webinar Slides: State of Operations and Outsourcing 2018
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Webinar Slides: State of Operations and Outsourcing 2018
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Research
 
HfS Webinar - Digital Workforce for the Digital Enterprise
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Webinar - Digital Workforce for the Digital Enterprise
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Research
 
HfS Webinar Slides: 2017, the year of making it real
HfS Webinar Slides: 2017, the year of making it realHfS Webinar Slides: 2017, the year of making it real
HfS Webinar Slides: 2017, the year of making it realHfS Research
 
HfS Webinar Slides: Unveiling the Digital OneOffice Premier League
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Webinar Slides: Unveiling the Digital OneOffice Premier League
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
 
HfS Webinar Slides: Becoming an Intelligent OneOffice
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Webinar Slides: Becoming an Intelligent OneOffice
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
 
Ilya Kazimirovskiy, Outsource People_2016_Minsk
Ilya Kazimirovskiy, Outsource People_2016_MinskIlya Kazimirovskiy, Outsource People_2016_Minsk
Ilya Kazimirovskiy, Outsource People_2016_MinskOutsourcePeopleConference
 
HfS Webinar Slides: The Great Roboboss Debate
HfS Webinar Slides: The Great Roboboss DebateHfS Webinar Slides: The Great Roboboss Debate
HfS Webinar Slides: The Great Roboboss DebateHfS Research
 
HfS Webinar Slides: Digital Reinvention For the Cognitive Era
HfS Webinar Slides: Digital Reinvention For the Cognitive EraHfS Webinar Slides: Digital Reinvention For the Cognitive Era
HfS Webinar Slides: Digital Reinvention For the Cognitive EraHfS Research
 
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Research
 
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Webinar Slides: Is Finance Ready to move to As-a-Service?
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Research
 
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to Scale
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to ScaleHfS Webinar - Get smart about your Digital Underbelly or you'll Fail to Scale
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to ScaleHfS Research
 
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Research
 
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain Adoption
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain Adoption
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Research
 
HfS Webinar Slides: The 2017 RPA Blueprint Snapshot
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Webinar Slides: The 2017 RPA Blueprint Snapshot
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
 
HfS Webinar Slides: Blockchain in BFS - Client Experience and War Stories
HfS Webinar Slides: Blockchain in BFS - Client Experience and War StoriesHfS Webinar Slides: Blockchain in BFS - Client Experience and War Stories
HfS Webinar Slides: Blockchain in BFS - Client Experience and War StoriesHfS Research
 
HfS Webinar Slides: Enabling the first truly Digital Olympics
HfS Webinar Slides: Enabling the first truly Digital OlympicsHfS Webinar Slides: Enabling the first truly Digital Olympics
HfS Webinar Slides: Enabling the first truly Digital OlympicsHfS Research
 
HfS Webinar Slides: Smart Process Automation in Enterprise Business
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Webinar Slides: Smart Process Automation in Enterprise Business
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Research
 
The State of Cybersecurity and Digital Trust 2016
The State of Cybersecurity and Digital Trust 2016The State of Cybersecurity and Digital Trust 2016
The State of Cybersecurity and Digital Trust 2016HfS Research
 

Was ist angesagt? (20)

HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...
 
The Advent of R-BPO: Is the Future of BPO Robotic?
The Advent of R-BPO: Is the Future of BPO Robotic?The Advent of R-BPO: Is the Future of BPO Robotic?
The Advent of R-BPO: Is the Future of BPO Robotic?
 
HfS Webinar Slides: State of Operations and Outsourcing 2018
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Webinar Slides: State of Operations and Outsourcing 2018
HfS Webinar Slides: State of Operations and Outsourcing 2018
 
HfS Webinar - Digital Workforce for the Digital Enterprise
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Webinar - Digital Workforce for the Digital Enterprise
HfS Webinar - Digital Workforce for the Digital Enterprise
 
HfS Webinar Slides: 2017, the year of making it real
HfS Webinar Slides: 2017, the year of making it realHfS Webinar Slides: 2017, the year of making it real
HfS Webinar Slides: 2017, the year of making it real
 
HfS Webinar Slides: Unveiling the Digital OneOffice Premier League
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Webinar Slides: Unveiling the Digital OneOffice Premier League
HfS Webinar Slides: Unveiling the Digital OneOffice Premier League
 
HfS Webinar Slides: Becoming an Intelligent OneOffice
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Webinar Slides: Becoming an Intelligent OneOffice
HfS Webinar Slides: Becoming an Intelligent OneOffice
 
Ilya Kazimirovskiy, Outsource People_2016_Minsk
Ilya Kazimirovskiy, Outsource People_2016_MinskIlya Kazimirovskiy, Outsource People_2016_Minsk
Ilya Kazimirovskiy, Outsource People_2016_Minsk
 
HfS Webinar Slides: The Great Roboboss Debate
HfS Webinar Slides: The Great Roboboss DebateHfS Webinar Slides: The Great Roboboss Debate
HfS Webinar Slides: The Great Roboboss Debate
 
HfS Webinar Slides: Digital Reinvention For the Cognitive Era
HfS Webinar Slides: Digital Reinvention For the Cognitive EraHfS Webinar Slides: Digital Reinvention For the Cognitive Era
HfS Webinar Slides: Digital Reinvention For the Cognitive Era
 
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...
 
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Webinar Slides: Is Finance Ready to move to As-a-Service?
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?
 
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to Scale
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to ScaleHfS Webinar - Get smart about your Digital Underbelly or you'll Fail to Scale
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to Scale
 
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?
 
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain Adoption
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain Adoption
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain Adoption
 
HfS Webinar Slides: The 2017 RPA Blueprint Snapshot
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Webinar Slides: The 2017 RPA Blueprint Snapshot
HfS Webinar Slides: The 2017 RPA Blueprint Snapshot
 
HfS Webinar Slides: Blockchain in BFS - Client Experience and War Stories
HfS Webinar Slides: Blockchain in BFS - Client Experience and War StoriesHfS Webinar Slides: Blockchain in BFS - Client Experience and War Stories
HfS Webinar Slides: Blockchain in BFS - Client Experience and War Stories
 
HfS Webinar Slides: Enabling the first truly Digital Olympics
HfS Webinar Slides: Enabling the first truly Digital OlympicsHfS Webinar Slides: Enabling the first truly Digital Olympics
HfS Webinar Slides: Enabling the first truly Digital Olympics
 
HfS Webinar Slides: Smart Process Automation in Enterprise Business
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Webinar Slides: Smart Process Automation in Enterprise Business
HfS Webinar Slides: Smart Process Automation in Enterprise Business
 
The State of Cybersecurity and Digital Trust 2016
The State of Cybersecurity and Digital Trust 2016The State of Cybersecurity and Digital Trust 2016
The State of Cybersecurity and Digital Trust 2016
 

Ähnlich wie HfS Webinar Slides: Tales from the Automation Trenches

HfS Webinar - Getting RPA to Scale
HfS Webinar - Getting RPA to ScaleHfS Webinar - Getting RPA to Scale
HfS Webinar - Getting RPA to ScaleHfS Research
 
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Research
 
Webinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptWebinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptkinjal48
 
Time to move from process focused automation to data centric automation ppt
Time to move from process focused automation to data centric automation pptTime to move from process focused automation to data centric automation ppt
Time to move from process focused automation to data centric automation pptMindfields Global
 
Accenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office OperationsAccenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office Operationsaccenture
 
Systems of Insights: BI Trends and the Smart Tools of the Future
Systems of Insights: BI Trends and the Smart Tools of the FutureSystems of Insights: BI Trends and the Smart Tools of the Future
Systems of Insights: BI Trends and the Smart Tools of the FutureYellowfin BI
 
Achieving Business Transformation with UiPath RPA
Achieving Business Transformation with UiPath RPAAchieving Business Transformation with UiPath RPA
Achieving Business Transformation with UiPath RPACelonis
 
The Evolution of HR Outsourcing: Trends for 2014
The Evolution of HR Outsourcing: Trends for 2014The Evolution of HR Outsourcing: Trends for 2014
The Evolution of HR Outsourcing: Trends for 2014Sage HR
 
What is Hyperautomation.?
What is Hyperautomation.?What is Hyperautomation.?
What is Hyperautomation.?aakash malhotra
 
TAB_HR_Software_Market_final
TAB_HR_Software_Market_finalTAB_HR_Software_Market_final
TAB_HR_Software_Market_finalJörg Seufert
 
German HR Software Market 2016
German HR Software Market 2016German HR Software Market 2016
German HR Software Market 2016Jörg Seufert
 
NGA master corporate_introduction_2010
NGA master corporate_introduction_2010NGA master corporate_introduction_2010
NGA master corporate_introduction_2010anneke01
 
Back Office Transformation
Back Office TransformationBack Office Transformation
Back Office Transformationaccenture
 
Application & Mobile App Development for Start-ups
Application & Mobile App Development for Start-upsApplication & Mobile App Development for Start-ups
Application & Mobile App Development for Start-upsAditya Joshi
 
Application & Mobile App Development for Start-ups by pliXos
Application & Mobile App Development for Start-ups by pliXosApplication & Mobile App Development for Start-ups by pliXos
Application & Mobile App Development for Start-ups by pliXospliXos GmbH
 
Accenture-Back-Office-Transformation.pdf
Accenture-Back-Office-Transformation.pdfAccenture-Back-Office-Transformation.pdf
Accenture-Back-Office-Transformation.pdfmarwa27147
 
arago - NOAH19 Berlin
arago - NOAH19 Berlinarago - NOAH19 Berlin
arago - NOAH19 BerlinNOAH Advisors
 
Setting up The Centre of Excellence for Rpa
Setting up The Centre of Excellence for RpaSetting up The Centre of Excellence for Rpa
Setting up The Centre of Excellence for RpaMohit Sharma (GAICD)
 
MoBerries - NOAH17 Berlin
MoBerries - NOAH17 BerlinMoBerries - NOAH17 Berlin
MoBerries - NOAH17 BerlinNOAH Advisors
 

Ähnlich wie HfS Webinar Slides: Tales from the Automation Trenches (20)

HfS Webinar - Getting RPA to Scale
HfS Webinar - Getting RPA to ScaleHfS Webinar - Getting RPA to Scale
HfS Webinar - Getting RPA to Scale
 
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...
 
Webinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptWebinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.ppt
 
Time to move from process focused automation to data centric automation ppt
Time to move from process focused automation to data centric automation pptTime to move from process focused automation to data centric automation ppt
Time to move from process focused automation to data centric automation ppt
 
Accenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office OperationsAccenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office Operations
 
Systems of Insights: BI Trends and the Smart Tools of the Future
Systems of Insights: BI Trends and the Smart Tools of the FutureSystems of Insights: BI Trends and the Smart Tools of the Future
Systems of Insights: BI Trends and the Smart Tools of the Future
 
Achieving Business Transformation with UiPath RPA
Achieving Business Transformation with UiPath RPAAchieving Business Transformation with UiPath RPA
Achieving Business Transformation with UiPath RPA
 
The Evolution of HR Outsourcing: Trends for 2014
The Evolution of HR Outsourcing: Trends for 2014The Evolution of HR Outsourcing: Trends for 2014
The Evolution of HR Outsourcing: Trends for 2014
 
What is Hyperautomation.?
What is Hyperautomation.?What is Hyperautomation.?
What is Hyperautomation.?
 
TAB_HR_Software_Market_final
TAB_HR_Software_Market_finalTAB_HR_Software_Market_final
TAB_HR_Software_Market_final
 
German HR Software Market 2016
German HR Software Market 2016German HR Software Market 2016
German HR Software Market 2016
 
NGA master corporate_introduction_2010
NGA master corporate_introduction_2010NGA master corporate_introduction_2010
NGA master corporate_introduction_2010
 
Back Office Transformation
Back Office TransformationBack Office Transformation
Back Office Transformation
 
Application & Mobile App Development for Start-ups
Application & Mobile App Development for Start-upsApplication & Mobile App Development for Start-ups
Application & Mobile App Development for Start-ups
 
Application & Mobile App Development for Start-ups by pliXos
Application & Mobile App Development for Start-ups by pliXosApplication & Mobile App Development for Start-ups by pliXos
Application & Mobile App Development for Start-ups by pliXos
 
Accenture-Back-Office-Transformation.pdf
Accenture-Back-Office-Transformation.pdfAccenture-Back-Office-Transformation.pdf
Accenture-Back-Office-Transformation.pdf
 
arago - NOAH19 Berlin
arago - NOAH19 Berlinarago - NOAH19 Berlin
arago - NOAH19 Berlin
 
Setting up The Centre of Excellence for Rpa
Setting up The Centre of Excellence for RpaSetting up The Centre of Excellence for Rpa
Setting up The Centre of Excellence for Rpa
 
MoBerries - NOAH17 Berlin
MoBerries - NOAH17 BerlinMoBerries - NOAH17 Berlin
MoBerries - NOAH17 Berlin
 
28022017 Mohit Sharma
28022017 Mohit Sharma28022017 Mohit Sharma
28022017 Mohit Sharma
 

Kürzlich hochgeladen

Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלי
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלימיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלי
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגליBen Shushan & Co. C.P.A (Isr.)
 
Transform Your Kitchen Essential Tips for Renovations in Launceston
Transform Your Kitchen Essential Tips for Renovations in LauncestonTransform Your Kitchen Essential Tips for Renovations in Launceston
Transform Your Kitchen Essential Tips for Renovations in Launcestondjhbuildersau
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceOperational Excellence Consulting
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 

Kürzlich hochgeladen (20)

Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלי
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלימיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלי
מיסוי רילוקיישן לפורטוגל- היבטי מיסוי ישראלי ופורטוגלי
 
Transform Your Kitchen Essential Tips for Renovations in Launceston
Transform Your Kitchen Essential Tips for Renovations in LauncestonTransform Your Kitchen Essential Tips for Renovations in Launceston
Transform Your Kitchen Essential Tips for Renovations in Launceston
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 

HfS Webinar Slides: Tales from the Automation Trenches

  • 1. The Services Research Company Tales from the (Automation) Trenches Tom Reuner SVP, HfS Research tom.reuner@hfsresearch.com Webinar in partnership with Blue Prism, June 29st 2017
  • 2. © 2017 HfS Research Proprietary │Page 2 Our Panellists Alex Howarth Automation Manager Shop Direct Alex Bentley Director Corporate Development Blue Prism Lindsay Harrison Business Agility Manager Shop Direct
  • 3. © 2017 HfS Research Ltd. tom.reuner@hfsresearch.com Overview ▪ Tom Reuner is Senior Vice President, Intelligent Automation and IT Services at HfS. Tom is responsible for driving the HfS research agenda for Intelligent Automation and IT Services. Automation cuts across the whole gamut ranging from RPA to Autonomics to Cognitive Computing and Artificial Intelligence. This includes increasingly the intersections of unstructured data, Analytics, and Cognitive Automation while mobilizing the HfS analysts to research Intelligent Automation dynamics across specific industries and business functions. Furthermore, he is supporting HfS’ push to disrupt IT Services research by focusing on application services and testing. A central theme for all his research is the increasing linkages between technological evolution and evolution in the delivery of business processes. Previous Experience ▪ Tom’s deep understanding of the dynamics of this market comes from having held senior positions with Gartner, Ovum and KPMG Consulting in the UK and with IDC in Germany where his responsibilities ranged from research and consulting to business development. He has always been involved in advising clients on the formulation of strategies, guiding them through methodologies and analytical data and working with clients to develop impactful and actionable insights. Tom is frequently quoted in the leading business and national press, appeared on TV and is a regular presenter at conferences. Education ▪ Tom has a PhD in History from the University of Göttingen in Germany. Tom Reuner, SVP, HfS Research
  • 4. © 2017 HfS Research Ltd. Automation Really is in the Eye of the Beholder
  • 5. © 2017 HfS Research Proprietary │Page 5 …and RPA is no Different Other/Acces s to sourcing decisions Core RPA capabilities Front office BPM ERP Productivity tools RPA positioning
  • 6. © 2017 HfS Research Ltd. RPA enables much of the Digital Underbelly for The Digital OneOfficeTM Organization Source: HfS Research 2017
  • 7. © 2017 HfS Research Proprietary │Page 7 Lessons and Insights from the RPA Trenches Duopoly of AutomationAnywhere and Blue Prism: Behind the two market leaders, UiPath is growing strongly and Pega gets increasingly added to the mix. Congratulation to all the providers in the Winners’ Circle!! It is about transformation stupid! Market is shifting toward transformational projects with end-to-end perspective. Consultancies and pure-plays coming to the fore. However, M&A likely to absorb pure-plays Move toward Cognitive Automation and Automation Ecosystems: Shift from early notions of turn-key solutions toward broad cognitive capabilities and the ability to demonstrate open standards and ecosystems mindset Data curation is critical: Applying Cognitive and machine learning solutions to IA and RPA requires access to large amounts of relevant data to build reliable models War for talent: Acute lack of talent understanding the implications of RPA technologies on process chains and workflows. Certifications double-edge sword as they might accelerate attrition Smoke and mirrors add to confusion: The confusion around RPA vs. RDAs as well as the lack of clarity as to how coding and scripting is needed for deployments. Many projects are sold as ”Managed Service„ confounding automation proposition
  • 8. © 2017 HfS Research Proprietary │Page 8 The 2017 RPA Blueprint Snapshot PROPRIETARY, NOT FOR REDISTRIBUTION
  • 9. © 2017 HfS Research Ltd. Worldwide Global Robotic Process Automation (RPA) Market, 2016-2021 73 113 153 192 232 272 198 330 476 630 790 952 63% 42% 31% 24% 20% 0% 10% 20% 30% 40% 50% 60% 70% 0 200 400 600 800 1000 1200 1400 2016 2017 2018 2019 2020 2021 RPA Software RPA Services YoY Growth USD Million $271m $1224m $629m $1022m $822m $443m Source: HfS Research 2017
  • 10. © 2017 HfS Research Ltd.
  • 11. © 2017 HfS Research Ltd. Satisfaction with RPA installs How satisfied have you been with its (RPA) ability to drive cost savings and business value? (Rate on scale of 1 to 5) for the following) (Average across function) 23% 20% 29% 31% 37% 33% 7% 11% 3% 5% Cost Saving Business Value Very Satisfied Somewhat Satisfied Neutral Dissatisfied Very Dissatisfied Source: HfS Research, “State of Automation 2017 – Interim” Sample: n=56 Buyers of RPA
  • 12. © 2017 HfS Research Ltd. Satisfaction with RPA installs – Business Value How satisfied have you been with its (RPA) ability to deliver business value? (Rate on scale of 1 to 5) for the following) 14% 31% 15% 8% 15% 21% 28% 20% 30% 27% 13% 30% 40% 33% 29% 24% 40% 44% 41% 44% 45% 48% 48% 50% 52% 60% 74% Master Data Management Supply Chain HR Customer Service Industry specific processes Marketing Finance & Accounting Procurement IT including service desk Very Satisfied Somewhat Satisfied Source: HfS Research, “State of Automation 2017 – Interim” Sample: n=56 Buyers of RPA
  • 14. Proprietary │Page 14© 2017 HfS Research Ltd. Hear from industry leaders to learn how they have experienced our events www.youtube.com/watch?v=y3XIhy9HSi0 www.youtube.com/watch?v=fvpSzcxjRQM www.youtube.com/watch?v=k7MkpXG-hys www.youtube.com/watch?v=gIa5Zp6WrVs www.youtube.com/watch?v=-0m2p4iI62o www.youtube.com/watch?v=Us6ifQde4zo Apply Today! www.hfsevents.com
  • 15. The Services Research Company Tales from the (Automation) Trenches Tom Reuner SVP, HfS Research tom.reuner@hfsresearch.com Webinar in partnership with Blue Prism, June 29st 2017