MAIN TELECOM Products& Services Profile 2014, aims to maximize the use of your telecommunications, and automation system, towards improvement of productivity, and customer satisfaction, and future proof business development, through planning, monitoring and control, instant corrective actions, and quality control.

1. CONNECTED BUSINESS COMPANY
TEAM BP
Automation
Contact
Center
Outsourcing
ServicesInfrastructure

2. Mobile
IntegratedInteractive
TEAM WORK Intelligent
Innovative

3. Founded in 2001 after 15 years of field
expertise
Introduced 14 Applications in Contact
Centers, Unified Communications, and
Business Process Automation
Voice, Data network design,
implementation, software applications, and
Service Delivery
More than 300 Systems Installed Base
More than 150,000 Subscriber lines
OVERVIEW

4. Alcatel-Lucent Business & Research Partner
 Alcatel-Lucent Recognition Award 2012
 Egypt Innovate ICT Award 2014
 COPC Compliant & CMMI Level2 Preparation
OVERVIEW

5. PRODUCT LINES

6. www.maintelecom.com
Video
Conferencing Triple Play TV
IP mobility
Instant Presence
Infrastructure
CONVERGENCE

7. SOFTWARE

8.  Interactive Voice Response system
 Monitoring & Reporting
 Text To Speech
 Call Recording
 Auto Dialer
 Unified Communications
CONTACT CENTER

9.  Personal, and Group performance Indicators
 Groups Motivation
 Project Planning, analysis, and Control
 Help Desk, Customer Analysis
 Quality Assurance
 Performance Indicators Definition
 Real time statistics, and analysis
 Real time Corrective actions
 Mobile Dashboards
 Workforce Optimization
BUSINESS AUTOMATION

10. SERVICE
PORTFOLIO

11. • Fast Introduction, of services, to help
startups, and temporary campaigns to
achieve targets
• Permanent Disaster Recovery Site
• Automation of Telesales, telemarketing, and
Support Divisions.
OUTSOURCING

12. www.maintelecom.com
JOBS ENABLING

13. • 200 Call Center Seats In Riyadh
• 20 Call Center Seats In Kuwait
• Full System Design, and Implementation
• Gulf Coverage
www.maintelecom.com
LIFE CONTACT
CENTER

14. www.maintelecom.com
MINISTRY OF
INTERIOR

15. TM2
TM3
TM1
CALL CENTER IN EACH
CITY

16. PROUD TO SERVE

17. Today
Regional Presence
4Product Lines
2Contact Center Locations (Giza,
6th
October(
100Seats
200Jobs
Dual Time Zones (16 Hours(

18. Tomorrow
Global Presence
More Business Automation Products
27Contact Center in 27 Cities
5,400Seats
10,000Jobs
24/7/365Working Hours

19. Eng. Hesham Abdelsalam, General Manager
Ramo Square, West Sumid, 6th
October City
5, Lotfy Alsayed Street, 12111, Almesaha, Alahram, Giza
Tel.: (+202) 38361100, 39122 470
Cel. : (+20) 111 4 666 440
hesham@maintelecom.com
www.maintelecom.com
Face Book: http://www.facebook.com/maintel
CONTACT US