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A Pattern Library for Teamwork - Hacking destructive collaboration patterns

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*** Slide deck for my talk at Interaction 18 in Lyon ***

As designers, we observe users’ behavioural patterns in order to identify problems and needs and eventually improve the experience. But just like the proverbial shoemaker’s kids often go barefoot, we tend to apply the tools of our trade to others while ignoring their relevance to our own work experience.

Why is it relevant to observe behavioural patterns at work? Because satisfaction in the workplace depends on the people we collaborate with as much as it depends on our tasks. Fraught interactions with others can feel more exhausting than long hours - and they often impact the quality of products and services, which is even more frustrating.

This talk outlines common dysfunctional collaboration patterns and their pitfalls. Since framing a problem is already half of the solution, it will also offer impulses how teams and individuals can hack their way out of a destructive team dynamic. We already hold the tools in our hands.

Veröffentlicht in: Leadership & Management
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A Pattern Library for Teamwork - Hacking destructive collaboration patterns

  1. 1. ⚓ A PATTERN LIBRARY FOR TEAMWORK HERTJE BRODERSEN ∙ @HYPERCATALECTA INTERACTION 18・LYON・FEB 7, 2018 Hacking Destructive Collaboration Patterns
  2. 2. 10 % OF EMPLOYEES IN WESTERN EUROPE ARE
 HIGHLY INVOLVED IN
 AND ENTHUSIASTIC ABOUT THEIR WORK  GALLUP.COM STATE OF THE GLOBAL WORKPLACE (2017) 20 % ARE ACTIVELY DISENGAGED
  3. 3. COLLABORATION MINDSETS FOCUS ON NETWORK COLLABORATIVE
 PROACTIVE FRAGMENTED
 REACTIVE FOCUS ON SELF 21ST CENTURY WE ARE HERE 20TH CENTURY BASED ON STEPHANIE AKKAOUI HUGHES, “ARCHITECTING INTERACTIONS”
  4. 4. MERRIAM-WEBSTER.COM WORK DONE BY
 SEVERAL ASSOCIATES
 WITH EACH DOING 
 A PART DEFINITION OF TEAMWORK BUT ALL SUBORDINATING PERSONAL PROMINENCE TO THE EFFICIENCY OF THE WHOLE
  5. 5. URBANDICTIONARY.COM THE
 ABILITY DEFINITION OF TEAMWORK TO BLAME
 OTHERS
  6. 6. “IF YOU DON’T DESIGN, YOU DEFAULT.” CHRISTINA WODTKE "DESIGN THE TEAM YOU NEED TO SUCCEED"
  7. 7. HACKING DESTRUCTIVE COLLABORATION PATTERNS OBSERVE ANTI-PATTERNS WHAT HAPPENS AND WHEN? WHICH BEHAVIOURS TRIGGER IT? WHAT’S GUIDING THE TEAM? TEAM
  8. 8. AIR SANDWICH ATTRIBUTED TO NILOFER MERCHANT
  9. 9. “Malcom in the Middle” https://giphy.com/gifs/13PZ0dKw1J3LzO
  10. 10. “THAT’S WHERE MOST BUSINESS PROBLEMS HAPPEN … BETWEEN THE CRACKS OF DIVISIONS OR SILOS OR THE ‘WHITE SPACE’ NO ONE OWNS.” NILOFER MERCHANT
  11. 11. HOT POTATO
  12. 12. “Eminem” https://giphy.com/gifs/rap-eminem-dope-kwqq0OhgJWWR2
  13. 13. “CULTURE EATS STRATEGY FOR BREAKFAST.” ATTRIBUTED TO PETER DRUCKER
  14. 14. TEAM AWESOME
  15. 15. “Awesome” https://giphy.com/gifs/drunkhistory-comedy-central-awesome-l4JyK3kAwNiUPiRr2 .
  16. 16. “SUCCESSFUL INNOVATORS CARE ABOUT SOLVING INTERESTING AND IMPORTANT PROBLEMS
 — INNOVATION IS
 MERELY A BYPRODUCT.” DOUG SUNDHEIM
  17. 17. FLOATING ISLANDS
  18. 18. “Lonely” https://giphy.com/gifs/friends-analogy-VfyC5j7sR4cso
  19. 19. “NO MAN
 IS AN ISLAND.” JOHN DONNE
  20. 20. SUN 
 FLOWER
  21. 21. “Elvis” https://giphy.com/gifs/elvis-presley-all-shook-up-68-comeback-special-rBuWXMm4lQRPy
  22. 22. “WHERE THERE'S NO STRUCTURE, PERSONALITY FILLS THE VOID." ANONYMOUS AUTHOR, TAGESSPIEGEL
  23. 23. BROKEN WINDOW
  24. 24. “Throwing rocks” http://makeagif.com/i/V41Fj_
  25. 25. “IN A TIME WHERE ACTION IS PARAMOUNT, CYNICISM CREATES
 A PARALYZING EFFECT. IT CAUSES PREDATORY DELAY, WHICH IS EFFECTIVELY THE SAME AS LOSING.” ANGUS HERVEY
  26. 26. BROKEN
 WINDOW SUN
 FLOWER FLOATING
 ISLANDS HOT
 POTATO AIR
 SANDWICH TEAM
 AWESOME NOW WHAT?!
  27. 27. HACKING DESTRUCTIVE COLLABORATION PATTERNS OBSERVE ANTI-PATTERNS EMPATHISE + STRATEGISE WHAT HAPPENS AND WHEN? WHICH BEHAVIOURS TRIGGER IT? WHAT’S GUIDING THE TEAM? WHAT CAN YOU LEARN ABOUT OTHERS AND YOURSELF? WHAT ARE OTHERS DOING TO WORK BETTER? HOW CAN YOU GET THERE? TEAM
  28. 28. “ORG DESIGN IS
 THE JELLY 
 TO DESIGN THINKING’S PEANUT BUTTER.” BUD CADDELL, NOBL COLLECTIVE “DESIGN THINKING NEEDS ORG DESIGN”
  29. 29. CUSTOMER OBSESSION FUTUREOFWORK.NOBL.IO QUALITIES OF HIGH-PERFORMING TEAMS AUTONOMY SIMPLICITY DEFY POLITICS STRATEGY LEADING EVERYTHING STRATEGY FIRST, THEN ALIGNMENT BETWEEN STRUCTURE AND SYSTEM
  30. 30. REWORK.WITHGOOGLE.COM PROJECT ARISTOTLE STRUCTURE & CLARITY PSYCHOLOGICAL SAFETY MEANING IMPACT DEPENDABILITY
  31. 31. NILOFERMERCHANT.COM NILOFER MERCHANT ON “ONLYNESS” UNIQUE
 POINT OF VIEW ONLYNESS A SPOT THAT NO ONE ELSE OCCUPIES OUR ACCUMULATED 
 EXPERIENCE, PERSPECTIVE,
 AND VISION
  32. 32. HACKING DESTRUCTIVE COLLABORATION PATTERNS OBSERVE ANTI-PATTERNS EMPATHISE + STRATEGISEFIND NEW PATTERNS WHAT HAPPENS AND WHEN? WHICH BEHAVIOURS TRIGGER IT? WHAT’S GUIDING THE TEAM? WHAT CAN YOU LEARN ABOUT OTHERS AND YOURSELF? WHAT ARE OTHERS DOING TO WORK BETTER? HOW CAN YOU GET THERE? AGREE ON PURPOSE AND POSITIVE NORMS FIND POSSIBLE SOLUTIONS TO ISSUES TEST THEM OUT IN SMALL GROUPS TEAM
  33. 33. AIR SANDWICH ATTRIBUTED TO NILOFER MERCHANT
  34. 34. SH*T 
 UMBRELLA ATTRIBUTED TO TODD JACKSON
  35. 35. HOT POTATO
  36. 36. COOL 
 CUCUMBER
  37. 37. TEAM AWESOME
  38. 38. TEAM LEAN
  39. 39. FLOATING ISLANDS
  40. 40. FLOCK
 OF MES
  41. 41. SUN 
 FLOWER
  42. 42. ANTI-
 HERO
  43. 43. BROKEN WINDOW
  44. 44. WABI- 
 SABI
  45. 45. WABI-
 SABI ANTI
 HERO FLOCK OF MES COOL
 CUCUMBER SH*T
 UMBRELLA TEAM
 LEAN
  46. 46. OBSERVE ANTI-PATTERNS EMPATHISE + STRATEGISEFIND NEW PATTERNS TEST + EVOLVE WHAT HAPPENS AND WHEN? WHICH BEHAVIOURS TRIGGER IT? WHAT’S GUIDING THE TEAM? WHAT CAN YOU LEARN ABOUT OTHERS AND YOURSELF? WHAT ARE OTHERS DOING TO WORK BETTER? HOW CAN YOU GET THERE? SHARE NEW PATTERNS WITH OTHERS
 DOCUMENT WHICH SPECIFIC NEEDS EXIST TWEAK NEW NORMS TO BETTER FIT YOUR TEAM AGREE ON PURPOSE AND POSITIVE NORMS FIND POSSIBLE SOLUTIONS TO ISSUES TEST THEM OUT IN SMALL GROUPS TEAM HACKING DESTRUCTIVE COLLABORATION PATTERNS
  47. 47. ⚓ THANK YOU HERTJE BRODERSEN ∙ @HYPERCATALECTA GIFSICONS “Network" by Brennan Nowak “Potato” by Denis Shumaylov “Unicorn" by Lauren Brajczewski “Vacation Fund" by stolkramaker "Sunflower" by Juraj Sedlák “Broken Glass" by Nick Bluth “Cucumber” by mariannafer “Game Plan” by Made by Made “Winter” (5x) by Landan Lloyd “Dove” by sandra “Malcom in the Middle” https://giphy.com/gifs/13PZ0dKw1J3LzO “Eminem” https://giphy.com/gifs/rap-eminem-dope-kwqq0OhgJWWR2 “Awesome” https://giphy.com/gifs/drunkhistory-comedy-central-awesome-l4JyK3kAwNiUPiRr2 . “Lonely” https://giphy.com/gifs/friends-analogy-VfyC5j7sR4cso “Elvis” https://giphy.com/gifs/elvis-presley-all-shook-up-68-comeback-special-rBuWXMm4lQRPy “Throwing rocks” http://makeagif.com/i/V41Fj_ HYPERCATALECTA.COM 𐄁 LINKEDIN.COM/IN/HERTJEBRODERSEN All from thenounproject.com:

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