Slides from the presentation Helen Bevan made at 2nd International Symposium on Healthcare Improvement and Innovation, Monash University, 29th June 2016
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It's the era of the improvement platform
1. @HelenBevan #HealthPrato
Source of image:
Buildingchangetrust.org
Helen Bevan
@HelenBevan
#HealthPrato
@Health_ARC
#Health
Improvement programmes
are yesterday’s news: it’s the
era of the improvement
platform
2. @HelenBevan #HealthPrato
This talk is bought to you by the
Horizons team
We tune into and engage with the best change thinking and
practice in healthcare and other industries around the world
and seek to translate this learning into practical approaches to
change
The team has emerged through years of supporting change in
the NHS and wider health and care system
A small team of people within the
English NHS who support improvement and change
4. @HelenBevan #HealthPrato
Kinthi Sturtevant, IBM
13th annual Change Management
Conference June 2015
We rarely see two, three or four
year change projects anymore.
Now it’s 30-60-90 day change
projects
18. @HelenBevan #HealthPrato
Why go to the edge?
“ Leading from the edge brings us
into contact with a far wider range
of relationships, and in turn, this
increases our potential for diversity
in terms of thought, experience
and background. Diversity leads to
more disruptive thinking, faster
change and better outcomes
Aylet Baron
19. @HelenBevan #HealthPrato
Jeremy Heimens TED talk “What new power looks like”
https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
20. @HelenBevan #HealthPrato
The Network Secrets of Great Change Agents
Julie Battilana &Tiziana Casciaro
As a change agent, my centrality in the
informal network is more important
than my position in the formal
hierarchy
21. @HelenBevan #HealthPrato
WHO makes change happen in your organisation?
Source: adapted by Helen Bevan
from Leandro Herrera
List A
• The Transformation
Programme Board [or
alternative title]
• The programme sponsor
• The Programme Management
Office
• The leads of the [insert
number] transformation work
streams
• The Project Manager
• The Team Leader /Unit
Manager
• The Change Facilitator
22. @HelenBevan #HealthPrato
WHO makes change happen in your organisation?
List A
• The Transformation
Programme Board
• The programme sponsor
• The Programme Management
Office
• The leads of the [insert
number] transformation work
streams
• The Project Manager
• The Team Leader /Unit
Manager
• The Change Facilitator
List B
• The mavericks and rebels
• The deviants (positive). Who do
things differently and succeed
• The contrarians, because they can
• The nonconformists who see
things through glasses no one else
has
• The hyper-connected. Good or
bad, they spread behaviours, role
model at a scale, set mountains
on fire and multiply anything they
get their hands on
• The hyper-trusted. Multiple
reasons, doesn’t matter which
ones Source: adapted by Helen Bevan
from Leandro Herrera
23. @HelenBevan #HealthPrato
WHO makes change happen in your organisation?
List A
• The Transformation
Programme Board
• The programme sponsor
• The Programme Management
Office
• The leads of the [insert
number] transformation work
streams
• The Project Manager
• The Team Leader /Unit
Manager
• The Change Facilitator
List B
• The mavericks and rebels
• The deviants (positive). Who do
things differently and succeed
• The contrarians, because they can
• The nonconformists who see
things through glasses no one else
has
• The hyper-connected. Good or
bad, they spread behaviours, role
model at a scale, set mountains
on fire and multiply anything they
get their hands on
• The hyper-trusted. Multiple
reasons, doesn’t matter which
ones Source: adapted by Helen Bevan
from Leandro Herrera
24. @HelenBevan #HealthPrato
People who are highly connected
have twice as much power to
influence change as people with
hierarchical power
Leandro Herrero
http://t.co/Du6zCbrDBC
26. @HelenBevan #HealthPrato
We have a lot of cathedrals
Source: Sewell (2015) : Stop training our project managers to be process junkies
27. @HelenBevan #HealthPrato
The power of the platform
“Facebook, YouTube, Twitter and their lesser cousins have
proved the power of the platform. They have shown that if
your average 21st century citizen is given the tools to
connect and the freedom to create, they will do so with
enthusiasm, and often with an originality that blindsides
the so-called creative industries. …..
Good leadership is no longer about ‘taking charge’ or
imposing a strategic vision but about creating the
platforms that allow others to flourish and create”
Ashoka
http://www.virgin.com/unite/entrepreneurship/what-does-leadership-mean-in-
the-21st-century
28. @HelenBevan #HealthPrato
• systematic “change
management”
• too often, leaders
prescribe outcome
and method of change
in a top-down way
• change is experienced
by people at the front
line as “have to”
(imposed) rather than
“want to” (embraced)
Change
Programmes
• everyone (including
service users and families)
can help tackle the most
challenging issues
• value diversity of thought
• connect people, ideas and
learning
• Role of formal leaders is to
create the conditions and
get out of the way
Change
Platforms
“Tear down the walls”
29. @HelenBevan #HealthPrato
Why platforms?
Platforms today power learning and innovation
at the speed of change by providing
collaborative and sometimes exponentially
productive spaces for people to create value
John Hagel
Source of image: Pinipa
34. @HelenBevan #HealthPrato
The Academy of Fabulous Stuff
• Half a million page views
• Over 700 fab shares
• 1,500 to 4,000 page views
a day
• Nottingham Safe staffing
app: 2,500 views
• Dovetailing vaccinations
Scheme: 160 direct queries
37. @HelenBevan #HealthPrato
Because there’s a problem….
Source of quote: Harold Jarche
Source of image: http://gotcll.com/about-2/
Getting
information off the
internet is like taking a
drink from a fire hydrant
Mitchell Kapor
39. @HelenBevan #HealthPrato
What is the best way to spread new
knowledge?
Source of data: Nick Milton
http://www.nickmilton.com/2014/10
/why-knowledge-transfer-
through.html
Social connection/discussion is
14 times more effective
than
written word/best practice
databases/toolkits etc.
Source of image: www.happiness-one-quote-time.blogspot.com
41. @HelenBevan #HealthPrato Source: Oliver Benson
If you’re a programmer, you don’t even
bother reading the manual, you simply
use stackoverflow to answer all your
questions”
46. @HelenBevan #HealthPrato
The School was formally evaluated by the Chartered
Institute for Personnel & Development
#EdgeTalks WebEx
http://theedge.nhsiq.nhs.uk/expert
/how-has-the-school-for-health-
and-care-radicals-made-a-
difference/
How has the School for Health and Care
Radicals made a difference?
47. @HelenBevan #HealthPrato
The School was formally evaluated by the Chartered
Institute for Personnel & Development
• Change knowledge
• Sense of purpose & motivation to improve
practice
• Ability to challenge the status quo
• Rocking the boat & staying in it
• Connecting with others to build support for
change
Statistically significant positive effect on at
both individual and organisational level
51. @HelenBevan #HealthPrato
Should we undertake routine radiology
investigations overnight for all our inpatients?
How to build a
change
platform in an
hour
52. @HelenBevan #HealthPrato
• Platform established and presented to global audience in
less than three days
• 60 minute sprint followed by a two week window for
further ideas and discussion
• 3,000+ connections
• good level of support for a 24/7 service for inpatients
• consensus that the decision to receive a scan during
unsocial hours was patient led
• yet many participants commented that it should be a
joint decision between clinician and patient
• Panel at Nottingham University Hospitals is reviewing
findings, ideas and agreeing next steps for
implementation
Help create a change platform in an hour
Rather than a consultation exercise that can take weeks,
we set up a crowdsourcing platform to get an answer in
an hour
54. @HelenBevan #HealthPrato
14,000 contributions identified
10 barriers to change:
Confusing strategies
Over controlling
leadership
Perverse incentivesStifling innovation
Poor workforce
planning
One way
communication
Inhibiting
environment
Undervaluing staff
Poor project
management
Playing it safe
55. @HelenBevan #HealthPrato
14,000 contributions identified
11 building blocks for change:
Inspiring & supportive
leadership
Collaborative working
Thought diversityAutonomy & trust
Smart use of resources
Flexibility &
adaptability
Long term thinking
Nurturing our people
Fostering an open
culture
A call to action
Source: Health Service Journal, Nursing Times, NHS Improving
Quality, “Change Challenge” March 2015
Challenging the
status quo
56. @HelenBevan #HealthPrato
Project Aristotle: http://qz.com/625870/after-years-of-intensive-
analysis-google-discovers-the-key-to-good-teamwork-is-being-nice/
After years of intensive analysis, Google
discovers that the key to high performing,
innovative teams is psychological safety
61. @HelenBevan #HealthPrato
”If people give to a cause,
they expect a relationship,
not a transaction”
Nilofer Merchant
Once you start down this path, you
have to follow up and continue
62. @HelenBevan #HealthPrato
Ways to connect!
1. Follow us on Twitter
@HelenBevan @TheEdgeNHS @School4Radicals
2. Subscribe to
theedge.nhsiq.nhs.uk
3. Get materials from
theedge.nhsiq.nhs.uk/school
…and sign up for our monthly #EdgeTalks
theedge.nhsiq.nhs.uk/edgetalks
Or from an earlier era: email me at helen.bevan2@nhs.net
63. @HelenBevan #HealthPrato
Ashoka (2014) What does leadership mean in the 21st century?
Berg O (2014) The Collaboration Pyramid revisited
Bevan H (2015) From change programmes to platforms
Briggs D (2015) The elements of council as a platform
Bromford P (2015) What’s the difference between a test and a pilot?
Chesbrough H et al (2016) Why does open innovation work?
Choudray P (2015) The platform manifesto: 16 principles for digital transformation
Dawson R (2015) The future of work and organisations
Deloitte University Press (2014) A movement in the making
Deloitte University Press (2015) Business ecosystems come of age
Hagel J (2015) The power of platforms
Hagel J (2015) John Hagel at SXSW 2015: Narratives, platforms and movements
Hagel J (2014) Platforms are not created equal: harnessing the full potential of platforms
Hamel G, Zanini J (2014) Build a change platform not a change program
Health Services Journal, Nursing Times, NHS Improving Quality (2015) ‘Change Challenge’
interactive toolkit
Heimans J (2014) What new power looks like [YouTube]
References cited in the slide deck (1/2)
64. @HelenBevan #HealthPrato
Heimens J, Timms J (2014) Understanding “New Power”
Innovations- Kontor Väst (2013) Open innovation – a handbook for Researchers
Little J (2016) Change management is dead
Milton N (2014) Why knowledge transfer through discussion is 14 times more effective
than writing
O’Reilly T (2010) Government as a platform
Pearce D (2013) Social business discussions are the new documentation
Raymond E S (2001) The Cathedral and the Bazaar
Satell G (2015) 4 things you should know about platforms
Satell G (2012) How power is shifting from corporations to platforms
Satell G (2015) Leaders must do more than inspire – we must shape networks
Schillinger C (2015) Forget social networks, think social impact [YouTube]
Scrivens J (2015) Enabling the experience of wholeness within enterprise social networks
Sewell S (2015) Stop training our project managers to be process junkies
Shaw K (2015) Placing a digital platform at the heart of organisational change with Oxfam
Simon P (2011) The Age of the Platform
Van Alstyne et al (2016) Pipelines, platforms, and the new rules of strategy
References cited in the slide deck (2/2)
Editor's Notes
TitleTimes is changing
Cathedral and Bazaar is an essay, then book, by Eric S. Raymond on software engineering methods
Illustrates the struggle between top-down and bottom-up design
The Cathedral model: restricted access to code, code only available with each software release – controlled / limited / restricted / closed
The Bazaar model, in which the code is developed over the Internet in view of the public
Raymond's proposition that "given enough eyeballs, all bugs are shallow" - the more openly and widely available the source code is for public testing, scrutiny, and experimentation, the more rapidly all forms of bugs will be discovered.
Raymond claims that an inordinate amount of time and energy must be spent hunting for bugs in the Cathedral model, since the working version of the code is available only to a few developers.
Why platforms are the new power
Old power won’t deliver what we need to
Social platforms
Social platforms include more tightly defined communities of interest that come together around specific shared interests like certain genres of music, types of sports or academic disciplines like history or economics.
They tend to foster mesh networks of relationships rather than hub and spoke interactions
E.g. Facebook, Twitter,
2. Mobilisation platforms
Mobilization platforms ultimately focus on mobilising participants to engage in some kind of collaborative effort that will take considerable time to accomplish
Because of the need for collaborative action over time, these platforms tend to foster longer-term relationships rather than focusing on isolated and short-term transactions or tasks
3. Learning platforms
Explicit goal to create environments where participants can learn faster and individually achieve higher and higher levels of performance as more and more participants join the platform
E.g. School for Health and Care Radicals, World of Warcraft
4. Aggregation platforms
The basic focus of these platforms is to bring together a broad array of relevant resources and help users of the platform to connect with the most appropriate resources.
E.g. EBay
Transactional & task focussed (Need > response > deal > move on)
Hub & spoke model – all transactions are brokered by platform owner/organiser
Social Business Discussions Are The New Documentation
http://www.informationweek.com/software/social/social-business-discussions-are-the-new-documentation/d/d-id/898942
Gadgets & devices once came with printed user instructions / manuals
Inside organisations, the problem is the opposite – very little to no documentation (particularly about tacit knowledge)
When employees work out loud in a transparent social platform, they are documenting their tools and processes on the fly as they build them.
Olly: “If you are a computer programmer you don’t even bother reading the manual; you simply use stackoverflow to answer all your questions: http://stackoverflow.com/”
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