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Knowledge Manager - Fit for the Future

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Computerization has changed the working environment dramatically and has a significant impact on jobs. In this presentation, the influence of technological progress is shown on the work of the searcher and knowledge manager in the industry over the last 20 years. Changes in customer needs, new products and technical progress are contrasted and compared. Mutual interactions of these 3 criteria will be listed together with their impact on the requirements for an industrial knowledge center. Knowledge Managers must develop their job profile accordingly to keep up with these changes.

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Knowledge Manager - Fit for the Future

  1. 1. Dieter Küry, Senior Knowledge Manager Novartis Pharma AG, Basel Switzerland ICIC 2015, Nice, October 20, 2015 Knowledge Manager - Fit for the Future
  2. 2. Overview | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public2  ‘The Future of Employment’  My Career in Knowledge Management  Securing the Future  Consultancy / Expert Searching  Learning and Training  Helpdesk  Conclusions and Outlook
  3. 3. Starting Point | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public3 The Future of Employment "The Future of Employment: How susceptible are jobs to computerisation?" by Carl Benedikt Frey and Michael Osborne (Academic Publication, Oxford Martin School, University of Oxford) http://www.oxfordmartin.ox.ac.uk/publications/view/1314  ‘The authors examine how susceptible jobs are to computerisation, by implementing a novel methodology to estimate the probability of computerisation for 702 detailed occupations’  Authors ‘examine expected impacts of future computerisation on US labour market outcomes, with the primary objective of analysing the number of jobs at risk and the relationship between an occupation’s probability of computerisation, wages and educational attainment’.
  4. 4. Starting Point | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public4 The Future of Employment "The Future of Employment: How susceptible are jobs to computerisation?" by Carl Benedikt Frey and Michael Osborne (Academic Publication, Oxford Martin School, University of Oxford), page 57
  5. 5. Starting Point | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public5 The Future of Employment "The Future of Employment: How susceptible are jobs to computerisation?" by Carl Benedikt Frey and Michael Osborne (Academic Publication, Oxford Martin School, University of Oxford), page 71f
  6. 6. Computerizable tasks  routine tasks with well defined procedures  replaceable by sophisticated algorithms Non-computerizable tasks  non-routine tasks with customized solutions  individualized communication  person-to-person interaction Starting Point | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public6 The Future of Employment
  7. 7. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public7 Review of 25 years in Knowledge Management My career has been shaped by the progress and development of technology, which had impact on the job description and the job title.
  8. 8. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public8 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Job Title Responsibilities Technology
  9. 9. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public9 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Job Title Responsibilities Technology Side Note: Who knows what this statement stands for? ‘gra r66u6d5’
  10. 10. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public10 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Job Title Responsibilities Technology It is a keyboard command to create a substructure query on STN: Example: => str :set bon se,gra r66u6d5,6 c1,3 c1,13 c1,15 c6,22 c1,25 c1,nod 18 O,bon 4 10 de,dis,end
  11. 11. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public11 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Job Title Responsibilities Technology Structure display on a text terminal: 27 28 C C - - - - 21 - - C-----C----C-----C-----C----C - 22 23 24 25 26 12 C1520- C - C 11 - - - - - 16 C- -C- -C - 13 - - 2 C 19 - - - C - 7 C C---------C 1 - - - - - - C- 3- C- -C - 14 17 - - - 8 - - - 6 C C C - - - = - 9 18 O- - C- 4 = C- 5 10 L1 STRUCTURE CREATED
  12. 12. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public12 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Database Searcher expert searches, command language personal computer with terminal emulation software and word processor Job Title Responsibilities Technology
  13. 13. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public13 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Database Searcher expert searches, command language personal computer with terminal emulation software and word processor Information Specialist expert searching and enduser support internal network, Internet, WWW Job Title Responsibilities Technology
  14. 14. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public14 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Database Searcher expert searches, command language personal computer with terminal emulation software and word processor Information Specialist expert searching and enduser support internal network, Internet, WWW Information Scientist analysis of search results (information, patent research) data export, spreadsheet and presentation software Job Title Responsibilities Technology
  15. 15. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public15 Review of 25 years in Knowledge Management Chemical Substructure Searcher command language searching mainframe with text terminal Database Searcher expert searches, command language personal computer with terminal emulation software and word processor Information Specialist expert searching and enduser support internal network, Internet, WWW Information Scientist analysis of search results (information, patent research) data export, spreadsheet and presentation software Knowledge Manager creation and sharing of knowledge social media Job Title Responsibilities Technology
  16. 16. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public16 Threats Computerization Offshoring / Outsourcing
  17. 17. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public17 Core Demands  Communication
  18. 18. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public18 Core Demands Listen to customers Identifying customer needs Provide solutions to customers  Communication
  19. 19. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public19 Core Demands Listen to customers Identifying customer needs Provide solutions to customers  Communication  Skills and expertise
  20. 20. My Career | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public20 Core Demands Listen to customers Identifying customer needs Provide solutions to customers  Communication  Skills and expertise Adopt new products and technologies Leverage them in your company
  21. 21. Securing the Future | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public21  Focus on custom-made solutions which require person-to-person interaction  Replace computerizable activities with computer-based solutions  Offshore and outsource routine tasks High impact Low impact
  22. 22. provide data analysis, text mining, visualizations select best tools for customers focus on consultancy, become an advisor for customers and intensify relationship Consultancy / Expert Searching | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public22 Allocate Resources
  23. 23. individual alerts – new current awareness platform for sharing alerts expert searches - push back and refer to L&T offerings and self-help Consultancy / Expert Searching | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public23 Reduce Resources
  24. 24. Learning & Training | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public24 • solution-based • cross-platform Customized training and handouts
  25. 25. Learning & Training | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public25 • solution-based • cross-platform Customized training and handouts • engage vendors • global vendor webinars replace classroom training Database and platform specific training
  26. 26. Learning & Training | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public26 • solution-based • cross-platform Customized training and handouts • engage vendors • global vendor webinars replace classroom training Database and platform specific training • recorded webinars • videos • user guides Training Center
  27. 27. Helpdesk | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public27 Search «Ask the Knowledge Center» Help Center with FAQs, training and supporting material Chat for non- standard questions
  28. 28. Conclusions | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public28 High impact vs low impact  face up to technical progress and computerization  adopt new technologies and leverage them in your company  don’t hesitate to hand-over routine tasks to computers or let them do by customers themselves  focus on customized activities with high impact and person-to-person interaction
  29. 29. Outlook | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public29
  30. 30. Outlook | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public30 My Mission  Sophisticated solutions which match customer needs!
  31. 31. Outlook | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public31 My Mission  Sophisticated solutions which match customer needs! My future tasks  Visualization software  Text Mining  Social Media  Customer Advisory Teams
  32. 32. Acknowledgements | ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public32 Thank you to  my managers  my colleagues  my teachers

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