MAJOR BRANDS WORKED WITH
HASSAN WAHDAN
Relationship Manager (Assistant Branch Manager)
Scaling new heights of success and leaving a mark of excellence in assignments which
involve analytical capabilities and professional growth in Client Relationship
Management / Operations Management / Account Management / Loan & Credit
Management in IT {T24 Core & BV Banking Systems (All Financial Transactions
Applied through the System)} / CRM / Banking sector, preferably in UAE (Egypt /
Qatar) / Australia / New Zealand / Canada / USA / UK
SOFT SKILLS
X`
CORE COMPETENCIES
 Project Planning & Management
 Construction Management
 Project Estimations
 Vendor Management
 Contract Administration
 Site Administration
 Bidding & Tendering
 Resource Planning
 Budgeting / Cost Control
 Cross-Functional Coordination
 Quality Management
hassan.wahdan7@gmail.com /
hassan.m.wahdan@gmail.com
+971551488398 / +971553037201 /
+97145285976
Address: Al Nahda, Dubai, UAE
LinkedIn URL:
https://ae.linkedin.com/pub/hassan-
wahdan/5b/b33/81b
PROFILE SUMMARY
 Dynamic banking career of nearly 10 years (involving 6 years international
experience in Dubai) that reflects pioneering experience and year-on-year success
in Customer Relationship Management and People Management
 Enterprising leader with a solid record of contributions that invigorated
businesses, heightened productivity & enhanced internal controls:
o Achieving individual & bank goals; supporting the improvement of new
business & retention of customers to attain operational goals / key
performance indicators by keeping in view of profitability
o Identifying & managing portfolio of HNI clients using financial planning
methods like Risk Management, Investment Planning and Employee Benefits
o Preparing the required credit and conducting financial analysis as per the
bank policies to enhance bank’s market share
o Analyzing financial statements, preparing credit application, handling
documentation & post-sanction monitoring through periodic review
o Managing the existing loan portfolio to ensure establishment of appropriate
account plans and recommending credit facilities in line with Bank Credit
Policy to maximize earnings while containing risks to an acceptable levels
o Handling the portfolio of over 150 mm assets
o Ensuring the delivery of high quality services to support customer's business
needs & achieve continued high client satisfaction from all operational users
 Directed cross-functional teams using interactive and motivational leadership;
acknowledged for mentoring & coaching team with an equal desire to win
 A forward thinking person with strong communication, analytical &
organizational skills; well organized with a track record that demonstrates self-
motivation, creativity and initiative to achieve both corporate and personal goals
CORE COMPETENCIES
 Customer Relationship Management
 Banking / Branch Management
 Sales Planning
 SME facility
 Wealth Management
 Financial Analysis
 Cross-selling
 Team Management
 Reporting & Documentation
 Leadership & Conflict Prevention
 Review of Audits Reports
 Risk Management
 Process Improvement
EDUCATION
 Pursuing FRM in 2016
 Masters of Applied Finance & Banking
from University of Wollongong, Dubai in
Dec’15
 MBA from Brisley University, USA
 B.Com. (Accounting & Finance) from
Assiut University, Assiut, Egypt in Jun’05
IT SKILLS
 Operating Systems (Windows XP and
Other Versions)
 Application Package: MS Office (Word,
Excel, Access and PowerPoint)
 Automated Processes: Computerized
Accounting in Microsoft
 Online Accounting Software: Discovering
the Internet - QuickBooks
 T24 Core System for all financial
transactions applied through the system

WORK EXPERIENCE
Since Oct’08 Union National Bank, Dubai, UAE as Relationship Manager / Deputy Branch Manager /
Assistant Branch Manager
Role:
 Reporting to Branch Manager and mentoring a team of 5 members
 Looking after account opening activities for new customers; handling
compliance and high risk issues
 Overseeing SME loans, customer approaches, loan disbursements and
personal loans reviews
 Supervising Credit Cards, Customer Approaches, Card Applications and Card
Reviews
 Leading the deposits, customer approaches and application of deposits
 Handling the cross-selling of various banking services and products to the
clientele
 Monitoring & controlling Auditing Reports of various customers’ accounts
 Reviewing & analyzing all business objectives for achievement of all product
mix and all relationships with customers
 Overseeing the sales planning initiatives and designing appropriate
relationship plans to generate new business through marketing calls,
promotions & presentations
 Analyzing the financial statements of new customers on credit worthiness and evaluating all loan documents
 Maintaining knowledge on bank products, credit standards, services & trends and providing efficient customer services
Highlights:
 Bagged Best Service Award for superior quality of service at Daira Main Branch in 2008
 Received UNB Spot Rewords for outstanding contribution & high sales performance rewards (1 month salary) in 2010
 Awarded with a Certificate of Recognition for excellent contribution in the challenge of staff suggestion scheme in
2011 in product development, analytical solutions and creation of the profit & revenue sources
Apr’06-Oct’08 Commercial International Bank, Egypt as Customer Service Representative
Role:
 Reported to Branch Manager and led a team of 1 sub-ordinate
 Oversaw the activities of 1
st
Customer Service Department comprising of account opening, time deposits, debit card
maintenance, certificate deposits, check book maintenance and loans to ensure credit card maintenance
 Looked after 2
nd
back-office operations comprising of collection checks and internal transfers

PROFESSIONAL TRAININGS / COURSES / WORKSHOPS
 UNB Accreditation Course to be promoted for 2
nd
Managerial Level (UNB Training & Staff Development Dept.)
 UNB Accreditation Course of Customer Service Managers to be promoted for 2
nd
Managerial Level (UNB Training &
Staff Development Dept.)
 Orientation Program (UNB Training & Staff Development Dept.)
 Operational Risk in Feb’09 (UNB Training & Staff Development Dept.)
 Banking Low for Retail Banking in Feb’09 (UNB Training & Staff Development Dept.)
 High Performance Sales in Nov’08 (UNB Training & Staff Development Dept.)
 Time Management & Development (UNB Training & Staff Development Dept.)
 Sales Skills: The Fundamentals (UNB Training & Staff Development Dept.)
 Solution Selling: Developing Winning Strategy (UNB Training & Staff Development Dept.)
 Sales Skills: Gaining Customer Commitment (UNB Training & Staff Development Dept.)
 Proficient User of Microsoft Excel 2003 (UNB Training & Staff Development Dept.)
 Solution Selling: Prospecting and Addressing Needs (UNB Training & Staff Development Dept.)
 Sales Skills: Overcoming Obstacles (UNB Training & Staff Development Dept.)
 E-mail Etiquette: Email in the Work Place (UNB Training & Staff Development Dept.)
 Selling Skills by Quest Company (CIB Training & Staff Development Dept.)
 Superior Quality Service (SQS) Waste GATO Co. (CIB Training & Staff Development Dept.)
 Forgery and Falsification Central Bank of Egypt (CIB Training & Staff Development Dept.)
 Business Etiquette (CIB Training & Staff Development Dept.)
 Certified Course from UK for First Aid
 SME Finance Course from Emirates Institute
 Effective Communication Techniques| Oct 21-22, 2014 from EIBS
 National Bank of Egypt Training | To know the Principles of Banking | 2003
 IELTS Course
 Computer Maintenance Course | (2002)
SEMINARS / WORKSHOPS
 Internal Motivation in Organization | Presentation at Wollongong University on Staff Satisfaction in the Organization
 Samsung Marketing Strategy | Presentation at Wollongong University on Samsung Marketing Strategy
 International Banking Interest Rates Comparison | Presentation at Wollongong University on Cost of Fund in UAE Banks
 UAE and Germany Economic Analysis of Business | Project at Wollongong University GDP Comparison
 Banking Theory | Project at Wollongong University on 2014 Annual Performance of UNB
 Language Course in American University | (2005)
 Microsoft Professional Diploma for Accounting at Yat | (2005)
PERSONAL DETAILS
Date of Birth: 1st August, 1984
Languages Known: English, Arabic and German (Basic)
Marital Status: Married
Passport Details: A00916678 (valid till 22/08/2016)
Visa Status: Resident of UAE
Nationality: Egyptian