1.
www.thehrmetrics.com
Provides human capital measurement solutions to optimize
workforce productivity and organizational performance.
Sole education partner of SHRM USA in Pakistan for SHRM-CP
& SCP & recertification credit hours.
Programs approved by HRCI USA for GPHR, SPHR, PHR,
HRMP, HRBP

2.
Measurable
Key Performance Indicators
(KPIs)
If you can not track changes in organization bottom line
with change in employees performance, assume that your
organization is measuring employees performance
ACTIVITIES rather that OUTCOME

3.
What about Effectiveness
and Outcome
Blurred line of sight between organizational KPIs
and employees’ KPIs
Why Measurable KPIs

4.
Resentment and frustration by employees, resulting in degradation in
organization morale, employees' grievance and loss of key talent
Blame game between line and HR on performance rating and reward
Paper centric appraisal with no effective tools with line managers to distinguish
between stellar performers and dead wood
Overly inflated appraisal bell curve, not corresponding with achievement of
business targets
Consequences

5.
We Assist Companies in Creating Verifiable Linkages
between Organization and Employees Performance
Operational
objectives
Performance
Objectives
Coaching
and support
Performance
review
Performance
appraisal
Performance
development
Strategic
Business Goals

6.
Performance Alignment
Sub Functional Objectives
Functional Objectives
Organization Objectives
Employees Objectives

7.
Goal of Measurable KPIs
Logical
Measurable
Practices
Impact
Product
Development
Improve
Customer
Service
Increase
Market
Share
Boost Share
Price

8.
KPIs Dimensions
Tangible/Intangible
Benefit
Volume of
Work
Cost per
Unit
Turnaround
Time
Quality
Indicator
User
Satisfaction
Level
Consistent and Formal Measurement

9.
Efficiency
Volume
Time
Cost
Effectiveness
Quality
User Satisfaction
Outcome
Financial Impact
KPIs Classification

10.
KPIs Line of Sight

11.
KPI
Objective
Methodology

12.
KRA
Key Result Area
Key Result Areas are the chief tasks of a job
identified during the job analysis process

13.
KPI
Key Performance Indicator
Key Performance Indicators are the quantifiable
measurements of things that are important to the
Organizational long-term goals and critical success
factors

14.
Objective
What When Where Who
A specific result that a person or system aims to
achieve within a time frame and with available
resources

15.
Following organizations
arranged this intervention

16.
Engineering Ltd
Chairman Abdul Razak Dawood
(Former Minister of Commerce) and
CHRO Dr Sitwat Husain GPHR

17.
Leasing Ltd
Orix Leasing Limited
CEO Teizoon Kisat with C Suite
CHRO, CFO, COO, Head Risk, Audit, Sales

18.
Pharma Pakistan
Searle Pharma Pakistan
CHRO Athar Iqbal with C Suite

19.
Pakistan Poverty Alleviation Fund
CEO Qazi Azmat Isa
with GMs and SMs

20.
“What gets measured gets done, What gets done well gets
rewarded, What gets rewarded, gets repeated”
Quality Guru

21.
Chief Consultant
Zahid Mubarik SHRM-SCP, GPHR, HRMP
CEO HR Metrics
President SHRM Forum Pakistan
Chairman Technical Committee HR Standards Pakistan
Member ISO Geneva TC 260-HR Standards
Ex Member Special Expertise Panel-Human Capital Measurement Metrics
SHRM USA

22.
Our Vision
“Our vision is to optimize industrial productivity through
fact based analytical frameworks in workforce management
decisions”

23.
Mission
We provide customized human capital management tools to
leverage workforce productivity for sustainable organization
and employees' growth

24.
Core Values
• Focus on HR effectiveness and visible impact on bottom line
• Use cutting edge people performance optimization tools
• Data driven solutions supported by local industry research

25.
Question/Comments
www.thehrmetrics.com
info@thehrmetrics.com
+92-51-4939069