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Trends in Telepresence
Andrew Campbell
Halo Business Manager, Northern Europe
Hewlett-Packard




© 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Why Telepresence




2   5 February 2008   HP - Experience Innovation
Today’s Distributed Corporation
     Suppliers,
    Manufacturers
                                                                   Operations




                                                                           R&D
                     Production
                                                                                             Distributors
                                                      Operations




             Partners                                                                 Customers

                                                                                 Partners

                                                                         Retailers



3      5 February 2008   HP - Experience Innovation
The Distributed Corporation Challenge
• Distance
• Efficiency
• Effectiveness
• Accessing knowledge
• Accessing expertise
• Crisis management
• Decision making
• Negotiation
• Merging cultures
• Etc.



4   5 February 2008   HP - Experience Innovation
Typical User Objectives
• Main          Objectives
    − Reduced travel costs
    − Improved productivity
    − CO2 reduction and sustainable development
• Secondary                  Objectives
    − Revenue and competitiveness improvements
    − Further cost reductions
    − Get closer to customers and partners
    − Improve employee work-life balance.



5   5 February 2008   HP - Experience Innovation
Business Case
• Main          Objectives                          ROI
    − Reduced travel costs                         500%
    − Improved productivity                        500%
    − CO2 reduction and sustainable development
• Secondary                  Objectives
    − Revenue and competitiveness improvements     1000s%
    − Further cost reductions                      100s%
    − Get closer to customers and partners          $$
    − Improve employee work-life balance.



6   5 February 2008   HP - Experience Innovation
Achieving the Benefits




7   5 February 2008   HP - Experience Innovation
How Will You Achieve the Benefits ?

Solution
Utilisation
  Level                                                                     Halo-Quality Telepresence
                                                                             - real social connection
                                                                         - effective information transfer
                                                                        - true barrier-free understanding
                                                        Enhanced              - achieve the benefits
              Low-Quality Videoconferencing         Videoconferencing
                 - disruptive quality issues
               - technology gets in the way
                    - wasted investment
                                                       Visual
                                                    Communications
                                                      Threshold




                                                                 Solution Quality and Utility

 8   5 February 2008   HP - Experience Innovation
Critical Success Factor #1


                                              Enough Quality to
                                                     make users
                                                        want
                                                   to use the system




9   5 February 2008   HP - Experience Innovation
Elements of Quality
        Human Experience                                   Collaboration Experience
•    No delay in interaction                           •   Flexible data sharing
•    Eye contact & gaze awareness                      •   Flexible image sharing
•    Social connection                                 •   Information access
•    Natural sound and vision                          •   External connectivity
•    Body language                                     •   Additional audio channels
•    Optimum meeting ergonomics                        •   User support availability
•    No distractions

                                                   •Trust
                                            •Information Transfer
                                               •Understanding
                                                  •Benefit
10    5 February 2008   HP - Experience Innovation
Additional Elements
• Connectivity                     & Interoperability
     − Cross-Company, Cross-System, Cross-Platform
• “Hybrid”               video-audio-web
• Number               of locations
• Trade-offs               for immersiveness
• Ease         of Use
• Flexibility
     − Trade-offs against manageability, uniformity,
       immersiveness


11   5 February 2008   HP - Experience Innovation
HP Solutions




12   5 February 2008   HP - Experience Innovation
Start with Quality, Add Flexibility

                                                             HP Halo /
                                                           Tandberg Total
                                                            Telepresence



                                          ty
                                      bili
                                                       High-quality telepresence




                                                                                          Ma
                                                       Meeting structure is formal
                                   era




                                                                                          na
                                rop




                                                                                            ge
                                                    Room-Based Videoconference




                                                                                                 me
                            Inte



                                                            Tandberg




                                                                                                 nt
                                                General meeting rooms available to all
                                                Meeting structure generally prearranged



                                            Desktop-Laptop-Mobile Communication
                                                      Tandberg, PC, 3G Phones
                                                       Anyone in the company
                                        Meeting structure fluid, informal and ad-hoc in nature




13   5 February 2008   HP - Experience Innovation
HP Halo Video Collaboration Solution
                                            1. Halo Collaboration Environments
                                                 • Broadcast quality studios and
                                                   meeting rooms
                                                 • Optimized, immersive
                                                   “same-room” experience
                                                 • Collaboration screen and
                                                   camera
                                                 • Corporate LAN connection

2. Halo Video Exchange Network                                                 3. Full Service & Support
  • Optical fibre backbone for                                                     • Fully outsourced, walk-in
    no-perceived-delay video                                                         ready, 24x7
    exchange and collaboration                                                     • HP Concierge service
  • Secure private network to                                                      • Remote management and
    connect to any internal                                                          support
    office, external partner,                                                      • No on-site technicians
    supplier, customer                                                               needed
  • High-bandwidth, multipoint                                                     • Full installation
    connections

             Highest quality, total end-to-end experience, no hidden costs
 14   5 February 2008   HP - Experience Innovation
Halo Configurations
Halo Room Configurations

                                                           Halo
                                                           Collaboration
                                                           Studio




            Halo                                            Halo
Collaboration Meeting Room                          Collaboration Centres
15   5 February 2008   HP - Experience Innovation
Tandberg Telepresence Configurations

                                                    • T3




                                                    • T1




16   5 February 2008   HP - Experience Innovation
HVEN                   (Halo Video Exchange Network)




                                                                                 To SF.
   To
Singapore


                                                                                  To LA.




                                                          -- HVEN Hub location
   17   5 February 2008    HP - Experience Innovation
Halo - Videoconferencing Integration
                                         Management
                                         system


                                                               TANDBERG                                                            Tandberg
                                                               MXP 8000                                                            MXP 8000
                                                               MXP 6000                                                            MXP 6000
        Halo Studio
                                                               MXP 3000                                                            MXP 3000
        (with Halo Gateway)

                                        HVEN                                                                ISDN
                                                                                                             ISDN
                                         HVEN
                                                                Call Controler


      Multipoint                                                                                                                     Polycom
      Conferencing Unit
                           Gatekeeper                                                         Interconnect between
                                                                                              Internet en ISDN
                                                             TANDBERG T3
                                                                                              Codian ISDN Gateway
                                                                                              Location Data Center
                                                                                                                                  TANDBERG
                                                                                                                                  Border Controller
                                                                                                                                  Location Data
Tandberg VCS Expressway                                                                                                           Center
Location Data Center                    Internet                                                              MPLS
                                                                                                               MPLS
                                         Internet
                                                                             Interconnect between
                                                                             Internet and non-corp.
                                                                             MPLS on Data Center
                                                                             Location


                                                                                       TANDBERG
                                                                                                              LAN
       TANDBERG                           LAN                                          MXP 8000                LAN
       MXP 8000                            LAN               MS OCS                    MXP 6000
       MXP 6000           TANDBERG                                                     MXP 3000                           Microsoft Office
       MXP 3000           MXP 8000                                                                                        Communications
                          MXP 6000                 TANDBERG                                                               Server
                                                                                                      Optional TANDBERG
                          MXP 3000                 VCS                                                Border Controller
 18      5 February 2008       HP - Experience Innovation
                                                   Call Controller
      12/11/2008                                                     HP Confidential                                                             18
Summary
• Start        with quality
• Add         flexibility
• Ensure               manageability
• Concentrate                      on the business goals
• Determine                  what trade-offs are acceptable




19   5 February 2008    HP - Experience Innovation
Thank You

Find more information about Halo at
        www.hp.com/halo.

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Trends In Telepresence - Andrew Campbell

  • 1. Trends in Telepresence Andrew Campbell Halo Business Manager, Northern Europe Hewlett-Packard © 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. Why Telepresence 2 5 February 2008 HP - Experience Innovation
  • 3. Today’s Distributed Corporation Suppliers, Manufacturers Operations R&D Production Distributors Operations Partners Customers Partners Retailers 3 5 February 2008 HP - Experience Innovation
  • 4. The Distributed Corporation Challenge • Distance • Efficiency • Effectiveness • Accessing knowledge • Accessing expertise • Crisis management • Decision making • Negotiation • Merging cultures • Etc. 4 5 February 2008 HP - Experience Innovation
  • 5. Typical User Objectives • Main Objectives − Reduced travel costs − Improved productivity − CO2 reduction and sustainable development • Secondary Objectives − Revenue and competitiveness improvements − Further cost reductions − Get closer to customers and partners − Improve employee work-life balance. 5 5 February 2008 HP - Experience Innovation
  • 6. Business Case • Main Objectives ROI − Reduced travel costs 500% − Improved productivity 500% − CO2 reduction and sustainable development • Secondary Objectives − Revenue and competitiveness improvements 1000s% − Further cost reductions 100s% − Get closer to customers and partners $$ − Improve employee work-life balance. 6 5 February 2008 HP - Experience Innovation
  • 7. Achieving the Benefits 7 5 February 2008 HP - Experience Innovation
  • 8. How Will You Achieve the Benefits ? Solution Utilisation Level Halo-Quality Telepresence - real social connection - effective information transfer - true barrier-free understanding Enhanced - achieve the benefits Low-Quality Videoconferencing Videoconferencing - disruptive quality issues - technology gets in the way - wasted investment Visual Communications Threshold Solution Quality and Utility 8 5 February 2008 HP - Experience Innovation
  • 9. Critical Success Factor #1 Enough Quality to make users want to use the system 9 5 February 2008 HP - Experience Innovation
  • 10. Elements of Quality Human Experience Collaboration Experience • No delay in interaction • Flexible data sharing • Eye contact & gaze awareness • Flexible image sharing • Social connection • Information access • Natural sound and vision • External connectivity • Body language • Additional audio channels • Optimum meeting ergonomics • User support availability • No distractions •Trust •Information Transfer •Understanding •Benefit 10 5 February 2008 HP - Experience Innovation
  • 11. Additional Elements • Connectivity & Interoperability − Cross-Company, Cross-System, Cross-Platform • “Hybrid” video-audio-web • Number of locations • Trade-offs for immersiveness • Ease of Use • Flexibility − Trade-offs against manageability, uniformity, immersiveness 11 5 February 2008 HP - Experience Innovation
  • 12. HP Solutions 12 5 February 2008 HP - Experience Innovation
  • 13. Start with Quality, Add Flexibility HP Halo / Tandberg Total Telepresence ty bili High-quality telepresence Ma Meeting structure is formal era na rop ge Room-Based Videoconference me Inte Tandberg nt General meeting rooms available to all Meeting structure generally prearranged Desktop-Laptop-Mobile Communication Tandberg, PC, 3G Phones Anyone in the company Meeting structure fluid, informal and ad-hoc in nature 13 5 February 2008 HP - Experience Innovation
  • 14. HP Halo Video Collaboration Solution 1. Halo Collaboration Environments • Broadcast quality studios and meeting rooms • Optimized, immersive “same-room” experience • Collaboration screen and camera • Corporate LAN connection 2. Halo Video Exchange Network 3. Full Service & Support • Optical fibre backbone for • Fully outsourced, walk-in no-perceived-delay video ready, 24x7 exchange and collaboration • HP Concierge service • Secure private network to • Remote management and connect to any internal support office, external partner, • No on-site technicians supplier, customer needed • High-bandwidth, multipoint • Full installation connections Highest quality, total end-to-end experience, no hidden costs 14 5 February 2008 HP - Experience Innovation
  • 15. Halo Configurations Halo Room Configurations Halo Collaboration Studio Halo Halo Collaboration Meeting Room Collaboration Centres 15 5 February 2008 HP - Experience Innovation
  • 16. Tandberg Telepresence Configurations • T3 • T1 16 5 February 2008 HP - Experience Innovation
  • 17. HVEN (Halo Video Exchange Network) To SF. To Singapore To LA. -- HVEN Hub location 17 5 February 2008 HP - Experience Innovation
  • 18. Halo - Videoconferencing Integration Management system TANDBERG Tandberg MXP 8000 MXP 8000 MXP 6000 MXP 6000 Halo Studio MXP 3000 MXP 3000 (with Halo Gateway) HVEN ISDN ISDN HVEN Call Controler Multipoint Polycom Conferencing Unit Gatekeeper Interconnect between Internet en ISDN TANDBERG T3 Codian ISDN Gateway Location Data Center TANDBERG Border Controller Location Data Tandberg VCS Expressway Center Location Data Center Internet MPLS MPLS Internet Interconnect between Internet and non-corp. MPLS on Data Center Location TANDBERG LAN TANDBERG LAN MXP 8000 LAN MXP 8000 LAN MS OCS MXP 6000 MXP 6000 TANDBERG MXP 3000 Microsoft Office MXP 3000 MXP 8000 Communications MXP 6000 TANDBERG Server Optional TANDBERG MXP 3000 VCS Border Controller 18 5 February 2008 HP - Experience Innovation Call Controller 12/11/2008 HP Confidential 18
  • 19. Summary • Start with quality • Add flexibility • Ensure manageability • Concentrate on the business goals • Determine what trade-offs are acceptable 19 5 February 2008 HP - Experience Innovation
  • 20. Thank You Find more information about Halo at www.hp.com/halo.