1. Graham Lonnia
35 ASHBERRY GARDENS
SHEFFIELD
S6 3GX
07557419194
g.lonnia@sky.com
PROFILE:
I am a reliable and hardworking, hand’s on professional possessing excellent high quality skills, experience, Knowledge
within the public sector. I can offer an employer excellent interpersonal, motivational, inspirational and communication
skills relating effectively with members of the public, colleagues, other professionals and management. I am a self-
motivated person, able to motivate others to achieve goals and aspirations. I enjoy working within a team environment
and as an individual using own initiative, experience and knowledge. You will find that I am a professional competent
and efficient person.
KEY SKILLS:
• Excellent people skills to work with staff at all levels
• The ability to develop working relationships with a wide range of people
• Good listening and questioning skills
• The ability to research information and explain it clearly
• The ability to work under pressure and meet targets
• Self-confidence in group situations
• Administration, report-writing and record-keeping skills
• A creative approach to helping people overcome barriers and supporting them to resolve problems
• The ability to motivate and inspire as well as build confidence
• Excellent organizational, time management and planning skills
• The ability to take on responsibility and make decisions
• The ability to work both on your own and as part of a team
• Commitment to equal opportunities
CAREER SUMMARY:
2011 – Current Employment Adviser, Wise Ability
As an employment advisor my role is finding ways to help people from all walks of life back into work. I have to quickly
got to grip with clients backgrounds and career goals, and keeping them motivated and focused on securing sustainable
employment. I provide guidance on everything from CV writing to interviews and encouraging them to meet and push
for new goals in life. My responsibilities cover;
• Managing my own caseload
• Dealing with customers on a face to face daily basis
• My own time management
• Securing new roles with potential employers and matching these up with candidates on my caseload
• Ensuring all admin is up to date by the end of each day
• Dealing with customer’s complaints and queries
• Assess their abilities, interests and achievements
• Find learning, work opportunities, as well as effective job search techniques
• Use careers information and resources
• Make decisions that suit their life and their circumstances
• Look at available training and work options
• Make a plan of action for achieving their aims, and give them support as they carry it out
• Always hitting and exceeding targets and making sure my customer’s needs are met
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong interpersonal skills, specifically around listening, questioning and building relationships with customers
and employers
• Influencing skills that promote commitment and action
• Customer focused with a strong commitment to customer care
• Ability to plan and organise workload to meet required targets and deadlines
• Computer skills including Microsoft Outlook

2. • Work programme related journey steps
• Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs
• Maintaining confidentially
• Managing challenging situation whilst recognising cultural and personal situations
• Management reporting and maintaining database information for report writing
• I am also for the company a fire marshal
2010 – 2011 CTS Training
To identify and source and match vacancies to participants who are disadvantaged in the labour market. Network and
cold call; create employment and placement opportunities. Build relationships with a wide variety of employers. Work
with Key Workers and target groups to help them achieve sustainable employment by successfully matching the
participants to opportunities thus ensuring that contractual targets are met. Have the drive and determination to
succeed.
2009 – 2009 A4e Barnsley
Temporary Contract assisting a4e in Barnsley in an advising role and helping clients job search and improve customer
CV’s
2009 – 2009 Business Development consultant, Orbital Recruitment
Building relationships with existing clients to maximise on all supply potential. Completion of all necessary management
reports for directors. Also recruited for major onsite contract Wilkinson’s supplying warehousing staff on a 24hr rota
basis
2008 – 2009 Senior Consultant, Staffsign
Recruited to perform sales for the branch covering a large area from East and South Yorkshire through to the outskirts
of West Yorkshire. My role consisted of Business research and sourcing, cold calling, making and attending own visits.
Building lasting business relationships and producing new clients for resourcing team.
2006 – 2008 Onsite Senior Consultant, Top gear Recruitment – Wakefield
The main responsibility of my role is supplying industrial staff to a major contract along with sourcing new business
within the area. Screening and interviewing suitable temporary staff, ensuring all documents meet legal standards.
Business development via cold calling and client visits, forging lasting relationships with both existing and prospective
clients. Negotiating rates and fees. Development of company database through fact finding and area visits. Consistently
hitting targets increased contract revenue by 100%, created a new A-Z desk and delivered a high level of service to all.
2004 – 2006 Driver/Valetor, Team Leader
Collection and delivery of the customer vehicles for sales and services department. Making sure all vehicles were
thoroughly cleaned prior to return. Supervising small team of 4 valetors.
2002 – 2004 Recruitment Consultant, Labour Ready Recruitment
Recruiting temporary industrial staff for clients in the South Yorkshire area. Cold calling and spec calls to potential
clients. Arranging and attending client visits. Working within a team environment to increase revenue and profit
margins. I was seconded by Coventry branch for a period of time to support the business. By continual telesales the
branch revenue had trebled before I left to return to Sheffield.
TRAINING:
Rotherham College City & Guilds - Call Centre Operations
Sheffield College – Health & Safety at Work courses 1 & 2
NVQ Basic Computer Course in Excel
IOSH Certificate in Managing Safety
OHS Risk Assessment
EDUCATION:
1976 Myers Groves Comprehensive
Completed full secondary education to a good standard
HOBBIES AND INTERESTS:
Family and friends are important to me and I enjoy spending time with them.

3. REFERENCES AVAILABLE ON REQUEST: