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6710 126 powerpoint_4

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6710 126 powerpoint_4

  1. 1. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 1 of 9 PowerPointpresentation Your first job Unit 126: Preparing tiles for fixing to wall and floor installations
  2. 2. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 2 of 9 Your first phone call about a job Ask: Their name Address Telephone number Postcode
  3. 3. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 3 of 9 About the job What are they having tiled? If it’s walls, ask about the floor. If it’s a floor, ask about the walls. Have they got their tiles yet? When would they like work done? When can you visit?
  4. 4. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 4 of 9 The most important question Where did they get your number? You need to know how your advertising is working and what adverts bring in the most work.
  5. 5. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 5 of 9 When should you go to see the job? Always arrange a time slot rather than an actual time If you say 6pm and you get there at 6:15, you’re late If you say between 6pm and 7pm and you get there at 6:15 you’re on time First impressions count
  6. 6. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 6 of 9 Knock on the door Introduce yourself Shake their hand Take off your shoes (remember, clean socks no holes) Shoe covers
  7. 7. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 7 of 9 Watch what you say Avoid talking about: Religion Sex Politics Don’t try too hard with lots of compliments about their home
  8. 8. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 8 of 9 Preparation essentials Measure up ACCURATELY Ask about TRIM TILES GROUT Source: Wickes.co.uk
  9. 9. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 9 of 9 Take their email address This way you can put together a quote / estimate in your own time at home where you can think about it and put all the right information in. You will also have a copy that you know the client has received if you ever need it

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