1. Gonzalo Nelson Arnez
18603 Glen Willow Way
Germantown, MD 20874
daninel14@hotmail.com
Cell (240)381-2199
PROFESSIONAL OBJECTIVE
To obtain a technical support position with a top organization that will provide me the opportunity to provides
to serve the customer and the company while leveraging my technical service skills and information technology
education.
EDUCATION
ITT Technical Institute – Chantilly, VA. 2014 – Present
Pursuing an Associate of Science Degree in Information Technology- Network System Administration
Anticipated Graduation Date: January 2016
Current GPA: 4.0
Core Courses: Computer Structure And Logic+, Client-Server Networking I+, Physical Networking,
Client-Server Networking II, Linux Networking+, Programming
High School Education Dates
Club de Leones Fatima High School H.S. Diploma 1983 – 1996
Bolivian – Technologic University IT technical classes 1997 – 1999
EMPLOYMENT
Relevant Experience
CTI Dates- 2007
Consultant
o Installation of technology hardware, including, Voice and Data CAT 6 Networks for over 75
Devices.
o Configured Windows domain (Windows 2003 with active directory) and Windows XP.
Montgomery County Public Schools (Maintenance) Dates 2000-2014
o Provide complete service emphasizing people, safety and comfort
o Closing the Building
o Customer Service
o General Maintenance
2. SKILLS & ABILITIES
Bilingual: English & Spanish
Experience with and strong working knowledge of:
Networking
o TCP/IP & LAN/WAN Protocols
o Network Technology
o Network Systems Management
o Network Development
Operating Systems
o Windows 7/XP/Professional/Vista
o Windows Server 2008
o Linux
Hardware
o Palm/Handheld Devices
o Assemble/disassemble PC’s
o Install, configure, troubleshoot and repair
o Installation, testing and troubleshooting of cabling
Software
o Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio
o Install, configure and troubleshoot
o Technical Support
o Troubleshoot hardware/software
o Troubleshoot network connectivity
o Software installation support
o Remote Access
o e-mail support
o Documentation