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Good Manager, Bad
Manager: How to Train Your
Way
Out of the Modern
Management Deficit
December 13, 2016
1
Today’s presenter:
Alex Khurgin
Director, Learning | Grovo
alex@grovo.com
@Learninkhurgin
3
How do you turn a
new manager
into a
great manager?
Management matters
The best managers make everything better
More
Profit
Greater
Productivity
Better
Retention
Higher
Engag...
5
The workforce is changing
10,000
Baby boomers retire
every single day
50%
Of the workforce will be
millennials by 2020
9...
What percentage of
new managers do
you think are
unprepared when
they assume their
new role?
7
44% of managers are unprepared
Middle managers believe more than 2 out of 5 of their company’s managers
were unprepared ...
8
The good news…
99% of companies do offer management training
9
...But it doesn’t come soon enough
87% of managers wish they had received
more training when they first took the role
10
What is the
magic moment?
Get ready for the point of need
Motivation is highest and training time available is lowest
approaching the point of need....
Point of
Need
Time
Amount of
training
needed
Sweet Spot
Motivation
to learn
Get ready for the point of need
Motivation is ...
13
How can we make the most of the
magic moment?
14
A simple 4-step
framework
1. Set expectations
2. Surround the moment
3. Make learning stick
4. Create feedback loops
15
Step #1
Set expectations
What are your management standards?
16
Define management standards for your organization
17
Step #2
Surround the moment
Create fanfare. Get everyone on board.
18
Promote, promote, promote...
19
…and then promote some more
20
Step #3
Make learning stick
Learning is transformation, not
information transfer.
21
22
23
24
25
What elements of the lesson you just
saw would help to make learning
stick?
27
Step #4
Create feedback loops.
Highlight new areas for improvement.
28
Set up informal channels for
managers to report back
29
Build evaluation into your training
30
Conduct low-stakes feedback surveys
31
Let’s recap
1. Set expectations
2. Surround the moment
3. Make learning stick
4. Create feedback loops
32
Questions?
33
Let’s make great managers together
Download a full copy of “Good Manager, Bad
Manager” research guide at
www.grovo.com/...
Alex Khurgin
Director, Learning
E: alex@grovo.com
O: 929.270.0059
M: 646.665.4781
Thank you!
212- 924-2579
contact@grovo.c...
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12.13 Good Manager, Bad Manager: How To Train Your Way Out of the Modern Management Deficit Webinar

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One of the toughest transitions in any career is the jump from individual contributor to manager. Even though 99 percent of companies provide first-time managers with some form of training, more than two in five managers believe they were unprepared when they took on the role, according to a new study from Wakefield Research and Grovo. Surprisingly, the study revealed that the struggle most companies face in developing the next generation of leaders is not due to a lack of training, but rather a failure to design training that is likely to engage 21st-century workers and result in lasting behavior change on the job.

Join Alex Khurgin, Grovo’s Director of Learning Innovation, for a data-driven journey through the state of today’s management development programs, followed by an in-depth analysis of what is and isn’t working, and tips for creating an effective management program for your organization based on Grovo’s innovative, microlearning-based instructional design method.

In this presentation, you’ll discover:

- New statistics on the critical importance of management training in the digital age
- Compelling insights on why many go-to management training techniques fail
- Actionable tips for designing management training for your 21st-century workforce

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12.13 Good Manager, Bad Manager: How To Train Your Way Out of the Modern Management Deficit Webinar

  1. 1. Good Manager, Bad Manager: How to Train Your Way Out of the Modern Management Deficit December 13, 2016 1
  2. 2. Today’s presenter: Alex Khurgin Director, Learning | Grovo alex@grovo.com @Learninkhurgin
  3. 3. 3 How do you turn a new manager into a great manager?
  4. 4. Management matters The best managers make everything better More Profit Greater Productivity Better Retention Higher Engagement
  5. 5. 5 The workforce is changing 10,000 Baby boomers retire every single day 50% Of the workforce will be millennials by 2020 9 / 10 Companies struggling to find and develop leaders How can we prepare the next generation to lead?
  6. 6. What percentage of new managers do you think are unprepared when they assume their new role?
  7. 7. 7 44% of managers are unprepared Middle managers believe more than 2 out of 5 of their company’s managers were unprepared for management when they assumed their role
  8. 8. 8 The good news… 99% of companies do offer management training
  9. 9. 9 ...But it doesn’t come soon enough 87% of managers wish they had received more training when they first took the role
  10. 10. 10 What is the magic moment?
  11. 11. Get ready for the point of need Motivation is highest and training time available is lowest approaching the point of need. Point of Need Time Amount of training needed Motivation to learn
  12. 12. Point of Need Time Amount of training needed Sweet Spot Motivation to learn Get ready for the point of need Motivation is highest and training time available is lowest approaching the point of need.
  13. 13. 13 How can we make the most of the magic moment?
  14. 14. 14 A simple 4-step framework 1. Set expectations 2. Surround the moment 3. Make learning stick 4. Create feedback loops
  15. 15. 15 Step #1 Set expectations What are your management standards?
  16. 16. 16 Define management standards for your organization
  17. 17. 17 Step #2 Surround the moment Create fanfare. Get everyone on board.
  18. 18. 18 Promote, promote, promote...
  19. 19. 19 …and then promote some more
  20. 20. 20 Step #3 Make learning stick Learning is transformation, not information transfer.
  21. 21. 21
  22. 22. 22
  23. 23. 23
  24. 24. 24
  25. 25. 25
  26. 26. What elements of the lesson you just saw would help to make learning stick?
  27. 27. 27 Step #4 Create feedback loops. Highlight new areas for improvement.
  28. 28. 28 Set up informal channels for managers to report back
  29. 29. 29 Build evaluation into your training
  30. 30. 30 Conduct low-stakes feedback surveys
  31. 31. 31 Let’s recap 1. Set expectations 2. Surround the moment 3. Make learning stick 4. Create feedback loops
  32. 32. 32 Questions?
  33. 33. 33 Let’s make great managers together Download a full copy of “Good Manager, Bad Manager” research guide at www.grovo.com/management-matters
  34. 34. Alex Khurgin Director, Learning E: alex@grovo.com O: 929.270.0059 M: 646.665.4781 Thank you! 212- 924-2579 contact@grovo.com www.grovo.com Facebook.com/Grovo @Grovo https://plus.google.com/+Grovo

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