Integrating Confluence and JIRA Service Desk for Knowledge Management - Anna Katrina Dominguez

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In this session, you will learn how to: Turn your service desk into a self-service desk, Help your customers help themselves, Use confluence for knowledge management with JIRA Service Desk, Become a Confluence guru, setting up your knowledge base in no time

Software

Integrating Confluence and
JIRA Service Desk for
Knowledge Management
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

Better Together
DEFLECTING REQUESTS
CREATING ARTICLES
SETTING UP YOUR KB

Thank you!
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

We want your feedback!
CHRISTOPHE CAPEL • CCAPEL@ATLASSIAN.COM • @CHRISTOPHECAPEL

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Integrating Confluence and JIRA Service Desk for Knowledge Management - Anna Katrina Dominguez

1. #atlassian

2. Integrating Confluence and JIRA Service Desk for Knowledge Management ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

5. Knowledge Management

6. Write it once, read it forever

7. Help your customers help themselves

8. Set your agents free

9. Better Together

10. Better Together DEFLECTING REQUESTS CREATING ARTICLES SETTING UP YOUR KB

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64. Thank you! ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

65. We want your feedback! CHRISTOPHE CAPEL • CCAPEL@ATLASSIAN.COM • @CHRISTOPHECAPEL