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17 behaviours that build trust
with your team
75%
of teams report being dysfunctional.
You have a chance to beat
the odds by building trust
with your team.
Here are 17 ways to do that.
1. Pick up a few tasks from
the backlog when you have a
quiet week. (Ideally, tasks nobody else wants.)
SHARE THE PAIN
2. Take an on-call rotation
once in a while.
SHARE THE PAIN
3. If your team has daily
checklists, take it on
sometimes.
SHARE THE PAIN
4. Jump into major incidents
and help troubleshoot.
SHARE THE PAIN
5. Set up your desk next to
your team members’ and be
active in day-to-day
conversations.
SHARE THE PAIN
6. When you need to
reschedule a meeting, give
plenty of notice and be open
about why.
LEAD BY EXAMPLE
7. Close your laptop during 1-
on-1s. (And as many other meetings as possible.)
LEAD BY EXAMPLE
8. When you disagree with a
decision, let your team know
why – and that you’ll rally
behind it nonetheless.
LEAD BY EXAMPLE
9. When someone is
interrupted in a meeting,
make sure they get a chance
to finish before moving on.
LEAD BY EXAMPLE
10. Make feedback as specific
and immediate as possible.
(Don’t save it for the annual review!)
GIVE (AND INVITE) FEEDBACK
11. Don’t sugar-coat critical
feedback. Challenge directly,
but speak compassionately.
GIVE (AND INVITE) FEEDBACK
12. Give people problems to
solve instead of tasks to
complete.
GUIDE AND DEVELOP
13. Ask where they’d like to
take their career and their
life. (Again, don’t wait for the annual review!)
GUIDE AND DEVELOP
14. Set goals for the team as a
whole, and let them figure
out how to get there.
GUIDE AND DEVELOP
15. Encourage team members
to ask “why?” and challenge
the status quo.
EMPOWER PEOPLE
16. Delegate decision-making
authority, not just tasks.
EMPOWER PEOPLE
17. Tollerate honest mistakes,
and encourage people to
learn from them.
EMPOWER PEOPLE
When your team trusts
you, they bring everything
they’ve got to their work.
Trust builds in a virtuous
cycle.
Let the cycle start with you.
17 ways managers build trust with their teams
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17 ways managers build trust with their teams

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From https://www.atlassian.com/blog/inside-atlassian/how-emotionally-intelligent-leaders-build-trust 17 leadership behaviours that foster trust and help unleash team members' full potential.

Veröffentlicht in: Leadership & Management
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17 ways managers build trust with their teams

  1. 1. 17 behaviours that build trust with your team
  2. 2. 75% of teams report being dysfunctional.
  3. 3. You have a chance to beat the odds by building trust with your team.
  4. 4. Here are 17 ways to do that.
  5. 5. 1. Pick up a few tasks from the backlog when you have a quiet week. (Ideally, tasks nobody else wants.) SHARE THE PAIN
  6. 6. 2. Take an on-call rotation once in a while. SHARE THE PAIN
  7. 7. 3. If your team has daily checklists, take it on sometimes. SHARE THE PAIN
  8. 8. 4. Jump into major incidents and help troubleshoot. SHARE THE PAIN
  9. 9. 5. Set up your desk next to your team members’ and be active in day-to-day conversations. SHARE THE PAIN
  10. 10. 6. When you need to reschedule a meeting, give plenty of notice and be open about why. LEAD BY EXAMPLE
  11. 11. 7. Close your laptop during 1- on-1s. (And as many other meetings as possible.) LEAD BY EXAMPLE
  12. 12. 8. When you disagree with a decision, let your team know why – and that you’ll rally behind it nonetheless. LEAD BY EXAMPLE
  13. 13. 9. When someone is interrupted in a meeting, make sure they get a chance to finish before moving on. LEAD BY EXAMPLE
  14. 14. 10. Make feedback as specific and immediate as possible. (Don’t save it for the annual review!) GIVE (AND INVITE) FEEDBACK
  15. 15. 11. Don’t sugar-coat critical feedback. Challenge directly, but speak compassionately. GIVE (AND INVITE) FEEDBACK
  16. 16. 12. Give people problems to solve instead of tasks to complete. GUIDE AND DEVELOP
  17. 17. 13. Ask where they’d like to take their career and their life. (Again, don’t wait for the annual review!) GUIDE AND DEVELOP
  18. 18. 14. Set goals for the team as a whole, and let them figure out how to get there. GUIDE AND DEVELOP
  19. 19. 15. Encourage team members to ask “why?” and challenge the status quo. EMPOWER PEOPLE
  20. 20. 16. Delegate decision-making authority, not just tasks. EMPOWER PEOPLE
  21. 21. 17. Tollerate honest mistakes, and encourage people to learn from them. EMPOWER PEOPLE
  22. 22. When your team trusts you, they bring everything they’ve got to their work.
  23. 23. Trust builds in a virtuous cycle.
  24. 24. Let the cycle start with you.

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