1. G L O R I A E . S A N T O S - B E C E R R A
1214 GARFIELD AVENUE
P LEASANT VILLE, N.J. 08232
(609) 457-9941 OR (609) 569-1923
Email: lachichi4@verizon.net
PROFILE
 Experience in all areas of
Operat ional Account ing
 Developed and implement ed
depart ment al policies & procedures
 HR Management processes and
laws knowledge
 Effect ive management of
Account s & Rent s Receivable,
collect ion and follow-up
 Skilled in all aspect s of journal
ent ries, account s analysis and
company sales t axes report ing.
 Excellent communicat ion,
organizat ional and st aff
development skills
SUM M ARY OF QUALIFICATIONS
 More than twenty years of professional experience in Accounting/Auditing cycle and fifteen years of Operational
Accounting Management.
 Acquired knowledge through the MBA Human Resources Management degree on Labor Relations, Human Relations,
Staff Training and Development, Business and Labor Laws, Collective Bargaining and Labor reengineering processes.
 Well versed in analyzing job duties and staff performance through periodically reviews; and provide a plan for
improvements, by implementing changes through training, coaching, counseling and disciplining.
 Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
 Demonstrated expertise in creating, analyzing and implementing internal controls on operational accounting; including
Revenue sources, Operating expenses, Liabilities, Cash Deposits, Payroll tips/Commissions and Partner Services.
 In-depth knowledge of: Operational Audits, Revenue Accounting, Hotel and Rents Receivable, Hotel Bank, Payroll,
Accounts Payable, General Ledger, and Hotel Operations.
 Skilled in all aspects of journal entries, accounts reconciliations/analysis, company sales taxes (VAT) reporting, ensuring
accuracy and completeness of data results.
 Effective monitoring of Rents, Entertainment, Hotel Sales and Outside Vendor services contracts and agreements.
 High level of professionalism while informing and advising of corrective actions for processes breakdowns.
 Effective management of the Accounts and Rents receivable invoicing, collection and follow-up.
 Key Contributions:
1. Month-End Close information results delivered within a time frame of three to five days to accuratly produce
monthly, quarterly, and annual financial statements.
2. Supported a significant increase in productivity levels by streamlining accounting processes.
3. Received outstanding results from the CCC, IRS, NJ State, CRDA and external auditors examinations.
4. Contributed substantially to reducing outstanding accounts receivables through improved collections processes.
5. Identify promptly thefts, operationaldeviations and trends; through effective audits techniques, which prevent the
organization of revenue losses and futures penalties.
 Proficient in computer skills: Microsoft Office, AS400 Hotel/Casino, Fynsys G/L system, Credit Cards processors,
Ticketmaster, Datamagine, Iseries, Quick Books, RoomKey PMS, Point of Sales (F/B, Retail, Parking and Others) and
able to learn proprietary systems/applications quickly and easily.
 Bilingual professional English & Spanish.
EDUCATION
MBA Human Resources
Metropolitan University – SUAGM Orlando, FL (Dual Language University)
Graduated: 2010 with 3.93 GPA
BachelorDegrees: Business Administrationin Accounting and Management
Turabo University – SUAGM Orlando, FL (Dual Language University)
Graduated: 2009 with 4.0 GPA
Associate Degree: Banking, Finance andInsurance
Puerto Rico University – Carolina Regional College, Carolina, Puerto Rico
Graduated 1978: 3.52 GPA

2. 2
PROFESSIONAL EXPERIENCE
Hotel Controller
2014 – Present TJM Atlantic Ciy, LLC -The Claridge Hotel AtlanticCity, N.J.
Report to the Chief Financial Officer. Manage staff of three managers and auditors/accountants.
Job responsibilities:
 Overseeing themain functions of: Revenue Accounting, Cash management, A/R, A/P, General Cashiering Offce,
Purchasing & Receiving, General Ledger, Payroll and Human Resources.
 Provide the general manager and management team with meaningful and timely information on the status of the hotel’s
performance.
 Guarantee timely and accurate reporting of financial information and work as part of thehotel's executive management
team.
 Develop Standards Operational Procedures (SOP) as well as Company Internal Controls for departments and ensure its
compliance with federal ans stateregulations.
 Ensure that hotel physicalinventories are being scheduled and accounted on a monthly basis.
 Review purchasing and receiving documents are properly stored.
 Makesure that suppliers’ accounts are reconciled to thehotel’s records and payments aremade for all goods and services
on a timely basis with the adequate documentation, properly coded and properly authorized for payment.
 Monitor theestablished credit and collection processes to ensure that all receivables are collected within thehotel’s credit
periods with particular attention to front office, group and meetings/banqueting processes.
 Check and reconcile bank accounts daily and ensure that deposits/disbursements made are properly authorized and
adequately supported by documentation.
 Oveview of the staffing management that involves theselection, employment, supervision, transfer, review, promotion
and dismissal (with due cause) of individuals within the company. Evaluate the appropriatetraining programs in
conjunction with the Personnel & Training Manager to maximize productivity and morale by setting goals, providing clear
guidelines and by developing team spirit.
2002 – 2014 Resorts Casino Hotel – DGMB AtlanticCity, N.J.
2000 – 2002 Caesars Hotel & Casino AtlanticCity, N.J.
Hotel Accounting Manager
Report to the Assistant VP/Controller. Manage staff of one supervisor, two accountants and eight clerks.
Job responsibilities:
 Manage all functions and activities related to Hotel Audit, Revenue Accounting, Complimentary Accounting, Accounts
Receivable and Partner Rents operations.
 Guide accountants and supervisors during the departmental month-end close.
 Evaluate monthly results of Hotel Revenue Accounts, Hotel Liabilities, Cash Equivalents flows, Hotel Bank, Accounts
Receivables, Partner Rents and Promotional Allowances/Expenses.
 Write and update departmental procedures and its implementation process as required by the company.
 Evaluate and coordinate with Reservation, Hotel Sales, Bus Marketing and Advertising on future projects.
 Ensure that Federal/State Sales Taxes, Casino Control Commission regulations and Internal/External Audit
recommendations are in compliance with the audits performed.
 Prepare and remit Tax Returns to the appropriate government agencies on a monthly and quarterly basis.
 Coordinate Systems Upgrades or Conversions with Marketing and Information System departments.
 Prepare yearly employees appraisals and issue disciplinary actions as needed.

3. 3
PREVIOUS WORK EXPERIENCE
1994 – 2000 Caesars Atlantic City Hotel Accounting Supervisor
1993 – 1994 Holiday Inn Hotel Accountant / HR
1992 – 1993 Foxwwods Hotel & Casino Auditor – Gaming and Non-Gaming
1988 – 1992 Claridge Hotel & Casino Auditor/Trainer/Lead
1985 – 1987 Valtex Industries Accountant – Manufacturing
1984 – 1985 Kelly Services Accountant – Manufacturing and Wholesaler
1978 – 1984 Drogueria Rio Piedras Accountant / HR – Wholesaler (Pharmacy)
 Preparation of daily operational reports including daily revenues, expenses, cash flow, A/P disbursements, A/R billing,
Hotel Bank, Miscellaneous Income and Journal Entries. (Hotel)
 Hotel Income Audit. (Hotel)
 Control of Coupon Issuance and Redemption for inhouse and prepaid groups. (Hotel)
 Manage and control of the Accounts Payable, Payroll, Credits and Accounts Receivables departments. (Manufacturing &
Wholesalers)
 Preparation of the weekly and monthly Tips Allocation and Commission Reports. (Hotel)
 Daily and weekly payroll responsibilities for more than 350 employees. (Manufacturing & Wholesalers)
 Perform HR duties: employment duties, hiring, termination, promotion, demotion, employees review and labor issues.
 Report to Government Agencies (Unemployment / Disability / Social Security) and Workers-Union entities, employees
contributions and union dues. (Manufacturing, Wholesalers and Hotel)
 Produce daily, weekly, monthly and quarterly End-Close Sales reports to Upper Management. (Wholesalers)
 Computer room. (Wholesalers)
AWARDS
Educational:
Honor and Outstanding Achievement Certificate at Metropolitan University – Ana G Mendez
Honor Certificate at University of Puerto Rico - Carolina
Proffesional:
Supervisor of the Month at Caesars Atlantic City
Employee of the Month at Claridge Hotel and Casino
REFERENCES
References are available upon request.