Innovating with Business Process Improvement: Three Keys to User-Centric Innovation. Donna Tellam presented as a portion of a panel discussion at the DBMA Supply Chain Leaders in Action business forum, Scottsdale, AZ, May 26, 2010. Highlights of forum at http://bit.ly/cr5ALm .

1. Innovating with Business Process Improvement Annual Business Forum May 25-27, 2010 Scottsdale Resort & Conference Center

7. Listen 2010 SCLA Annual Business Forum

10. Provide Visibility & Ease-of-Use at all Levels Management Dashboards 2010 SCLA Annual Business Forum

11. Provide Visibility & Ease-of-Use at all Levels Processor Dashboards

12. What’s the Impact? Visibility into the Process Improved Process Efficiency 75% Reporting & Oversight time Better Insight Into Process Processing Cost Measurable Results: Quantitative Targets: # of People Required to Do the Work 2010 SCLA Annual Business Forum

13. What’s the Impact? Customer Yearly Cost Savings Payback Period Services Provider Claims Processor Loan Processor $ 475,000 $ 439,000 $ 1,800,000 7.2 Months 9 Months 7.2 Months

14. Changing how work gets done. “ We are able to better serve our customers and effectively manage SLAs.” -- Revlon Improvement: Automated claims resolution processes with the user in mind -- reduced cycle time and resources, and captured lost revenues. ROI: Broke even at 18 months and saw payback within 24 months. 2010 SCLA Annual Business Forum

15. http://www.global360.com/ Contact Info: Donna Tellam [email_address] 1642 Market Street, Suite 204 Denver, CO 80202 P 303.350.5194 | F 800.381.1325