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© FIRSTSOURCE 2022 | CONFIDENTIAL I 7 February 2023 | 1
Implemented Data Capture Process for a Leading Health
Plan in the US
Client Objectives
• The data capture process included three
categories of bill types – Type 1 (65%), Type
2 (30%) and Type 3 (5%)
• Quality SLAs: 97% for Type 1, 95% for Type
2 and 92% for Type 3
• Client needed a higher level of accuracy for
Type 2 and Type 3 to improve the
downstream claims processing
Firstsource Solution
• Firstsource studied the keyable claims
process and introduced important error
proofing, process control and
standardization in the workflow
• Applied stringent business rules and
increased the confidence threshold on
the OCR algorithm to prevent defects
• Implemented new system interfaces:
o Alerts and easier identification through
different color coding schemes
o Cross validation using databases such as
city, state and zip code
Business Outcomes
• This initiative resulted in improving Type 2
accuracy levels from 95.6% to 96.4%.
Similarly, Type-3 accuracy improved from
92.2% to 93.7%
• Improved auto adjudication rates by 1 - 2%
Leading Health
Plan in the US
95.6% to 96.4%
Accuracy improved
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