CURRENT EMPLOYMENT: Vision OSS
CURRENT POSITION: Technical Trainer
QUALIFICATIONS: MSC(DCNDS) DATA COMMUNICATIONS, NETWORKS AND DISTRIBUTED SYSTEMS
BSC (HONS) IN COMPUTER SCIENCE AND ARTIFICAL INTELLIGENCE
BSC(HONS) IN CHEMISTRY
SKILLS: TECHNICAL SKILLS
Comptia A+ (Fundamentals of Computer Architecture)
Comptia Network + (Fundamentals of Networking)
Comptia Linux + (Fundamentals of Linux System Administration)
I have also held the following internationally recognised networking qualifications:
CCNA - Cisco Certified Network Associate (entry level)
CCNP - Cisco Certified Network Professional (advanced)
I have also commercial experience on the following platforms:
Nortel’s NMS (Network Management System) – Senior Systems engineer
Alcatel’s NMS for their ADSL offering – Integration Engineer
Voss’s Unified Communications management platform – Technical Trainer
IOC – Investments Operations Certificate (Intro into Finance)
ITIL – IT Infrastructure Library
TPMA – Trainer Performance Monitoring and Assessment
Issued by the LPI (Learning and Performance Institute)
Face-to-face student and corporate customer training experience.
Designed, developed and delivered courseware on UNIX server administration and
Cisco Networking administration to students and Unified Communications offering to
Core technologies taught:
Oracle SQL, SQL Plus
MS Excel VBA, UNIX Bash
Shell scripting, Solaris UNIX system administration,
Red Hat Linux system administration, CCNA, Unified Communications management
1 year international training experience with corporate clients on Voss’s Unified
Communications management platform in the following countries:
United Kingdom and North America.
5 years international experience working with Nortel and Alcatel network
management platforms in EMEA in consultancy, software and hardware trials and
demos, installations, upgrades, support and training in the following countries:
Oman, Bahrain, Holland, Germany, Italy, Scotland, Romania, etc.
CONTACT: firstname.lastname@example.org PHONE NUMBER: +44 7791 692098
Giorgio Bragoli is a permanent employee of an international Telecoms vendor company called Voss which operates in
the Unified Communications (UC) sphere. Voss is a collaboration partner of Cisco.
He has spent the last year designing, developing and delivering courseware for corporate clients of Voss’s Unified
Communications (UC) management platform offering. This is an umbrella platform that manages Cisco’s Unified
Communications applications, software and hardware. He has also created training environments from scratch using
VMWare where clients could conduct labs, tutorials and practical exercises under supervision to cement learning.
Before that he spent the 3 years working as an Application Support and Infrastructure course coordinator in the London
offices of FDM. He was part of the team that grew FDM from a £30 million company to a £300 million pound company
in just 3 years. He was responsible for supervising, managing, mentoring, examining and tutoring over 250 graduates
who have been placed on site rendering a total of £40 million to FDM over 3 years.
He also has 5 years’ experience supporting Solaris and HP-UX Unix platforms in the Nortel and Alcatel vendor space for
the Telco industry, 3 years in IT training and 15 months supporting Cisco networks in the Finance industry. He has
experience in consultancy, customer training, software trials and demos, installations, upgrades, testing and support.
He has excellent communication, customer facing, analytical and technical problem solving skills.
Voss, Atlantic House, Imperial Way, Reading Sep 2014 – Present
Voss is a development partner of Cisco. It has a world wide presence providing Cisco’s Unified Communications clients
with a management platform that manages all of Cisco’s UC applications, software and hardware.
Whilst at Voss, Giorgio gained the following experience:
Designed and developed courseware and delivered training for Voss’s international corporate clients in United Kingdom,
Spain and North America. This was done primarily in PPT, PDF and CBT format. Set up training environments from
scratch using VMWare where customers could vpn into from anywhere in the world and go through pre-defined labs
and tutorial exercises under supervision. Created complicated installation and configuration exercises to re-enforce the
learning experience. Administered feedback from the customer and adjusted the courses accordingly. Ensured that all
customer feedback was up to the standards set by Voss.
FDM (London Academy) Jun 2011 – Aug 2014
Course Coordinator Application Support/Infrastructure Stream.
FDM is an international IT services company launching graduate careers in industry.
Whilst at FDM, Giorgio has gained the following experience:
Supervised, managed, monitored, mentored, reviewed, taught and interviewed more than 250 graduate candidates
preparing them for their first role in the industry and successfully placing them in that role. Designed, developed and
marked exams, coursework and project work. Ensured that student feedback was up to the standards set by FDM.
Taught all the core and stream modules for the application support and infrastructure streams in FDM including Unix
scripting, SQL, Financial Industry Awareness, CCNA, Red Hat and Solaris Unix system administration, Excel/VBA, ITIL
(Foundation) and PL/SQL.
Designed, developed and delivered the CCNA (networking) and Red Hat courseware.
Professor Bragoli Jun 2008 – Jun 2011
Professor Bragoli was a company set up to develop the design for a computer system that allowed real-time advertising
on the London underground and on the train networks.
The company was made dormant due to financial reasons.
NSC Global Ltd (Cisco Gold Partner) Victoria London Mar 2007- Nov 2007
Professional Services Consultant
NSC Global provides global network implementation and support solutions to world class customers.
line network support to Sungard Availability Services in their BAU environment. Acted as the interface
between all the internal departments and the HA (High Availability) team. Worked in an ITIL environment logging
incidents and using the knowledge management database to provide workarounds for them. Escalated problems to the
HA team and managed those issues to a resolution.
Performed the full integration testing for the roll out of the networking components of the data center build for
Accenture’s NHS patient records project. Performed the full integration testing according to the targets set. Escalated
any issues to the network team. Managed the escalated issues to resolution.
line support in NSC Global’s NOC to its customers. Logged incidents in the trouble ticketing system and
managed tickets to resolution with the assistance of Cisco TAC team (Technical Assistance Centre).
Financial Times Interactive Data, Old Street, London. Aug 2006 – Feb 2007
Interactive Data provides financial information feeds to the investment banks in the city.
Six month contract providing 2nd
line networking engineering support for Cisco routers and switches. Managed the
known error database, resolved network issues, and escalated problems to 3rd
line. Managed these problems to a
resolution. Worked in an ITIL based framework to OLAs (Operational Level Agreements) dictated by the company.
Managed change requests escalating them to the Change Advisory Board when necessary.
Britannia IT Training College Dec 2002 – May 2006
Biitannia IT was a training academy teaching school leavers the principles of IT and finding them their first jobs in the
Full-Time Student Jan 2006 – May 2006
Studying for CCNP (Cisco Certified Network Professional) qualification (now expired).
IT Trainer Dec 2002- Dec2005
IT trainer teaching A+, Network +, ECDL & CCNA at the college.
Responsible for designing and delivering a brand new Linux + course to the college.
Nortel Networks Jan 2000 – Oct 2002
Nortel networks was a multi-national telecommunications and data networking equipment manufacturer.
Senior Systems Engineer June 2000 – Oct 2002
Resolved a difficult dispute with a customer culminating in the successful deployment of a brand new software system
on their site (Customer = Thus telecom).
Conceived of a way to integrate a company’s pan European operations into one central location resulting in easier
management of the company’s resources (Customer = BT).
Demonstrated the installation and commissioning of a software management system and trained employees on how to
use it in a foreign language, Italian (Customer=Tiscali).
Set up a test bed allowing full integration testing of Nortel’s fiber optic network management software for the first time
in Europe. Discovered many problems that had not been noted during the verification stage of the software lifecycle
Level Support Specialist Jan 2000 – Jun2000
Managed the known error database and provided workarounds to ensure that over 90 % of problems with Nortel’s
network management software were fixed within given SLAs.
Alcatel Telecom Ltd. Sept 1998 – Dec 1999
Alcatel, now Alcatel-Lucent, provides communication solutions to telecommunication carriers, Internet Service
Providers and enterprises for the delivery of voice, video and data applications to their customers or employees.
Graduate Systems Integration Engineer
Tested Alcatel’s ADSL network management software at BT labs in Martlesham and re-wrote software components
according to customer’s changing requirements.
Tested access SDH hardware at BT labs in Martlesham ensuring that it passed all BT’s NIF (Network Integration Facility)
entrance and exit requirements.
Translated technical documentation from Italian into English, saving time and expenses.
Elected Member of the BCS (British Computer Society) 2004
Elected Member of the IEE (Institution of Electrical Engineers) 2002
Msc (DCNDS) Distributed Systems, Networks and Data Communications, UCL 1998
BSC (Hons) Computer Science and Artifical Intelligence II(i), UCL 1996
BSC (Hons) Chemistry, Manchester University 1993
Secondary 4 A-Levels 1989
11 O-levels 1986
INTERESTS AND ACTIVITIES
I regularly enjoy going to the gym, the theatre, the cinema and concerts.