The systematic investigation of a facility to determine the success or failure of one or more design elements within the project to be performed by a third-party evaluate after the user has occupied the facility.

1. Post Occupancy Survey
How? What? Why? The survey work for building
Muhammad Ghulam Mustafa Joyia
B.ARCH 11011505-119

2. 11011505-119
Muhammad Ghulam Mustafa joyia B.Arch-011 11011505-119
Post Occupancy Evaluation Survey
The systematic investigation of a facility to determine the success or failure of one
or more design elements within the project to be performed by a third-party
evaluator after the user has occupied the facility.
How?
• Questionnaires
• Interviews
• Workshops
• Environmental Measurement
• Space management
• Cost analysis
What?
• Strategy- identify need
• Describe issues to address
• Define the why how
• Select feedback approach
• Collect feedback
• Analyze and report
• Action and learn key recommendations
Why?
• Reduces client’s future costs
• Reduces whole-life environmental impact
• Maximizes value of property portfolios
• Reduces future liability of clients
• Minimizes maintenance costs
• Increases occupant’s satisfaction
• Increases design know-how

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Muhammad Ghulam Mustafa joyia B.Arch-011 11011505-119
POE answers the following questions?
• Satisfaction survey = are people happy in the building?
• Monitoring = did it measure up physically?
• Post completion evaluation = how did the construction process go?
• Post occupancy evaluation = are people happy and did the building
measure up?
a- measured information - energy consumption, temperatures, lighting
levels, acoustic performance, maintenance etc.,
b- survey data – designer’s intentions, occupant comfort + satisfaction,
management, etc.
Identifying ways to improve building design, performance and fitness for purpose.
Strategy should use for survey?
Effective POE is fundamentally multi-modal in its approach -portfolio of methods
available including:
• pre-visit questionnaires
• gather technical data to establish construction, systems etc.
• semi-structured interviews with key actors (client, designer, contractor,
 occupant, manager)
• field observations during walk-through visits +audit
• predicted and actual resource costs identified where possible
• physical monitoring where necessary including thermal imaging
Survey types and method?
 Via Hand-held meters and cameras
 Individual space assessments
 Interviews interacts with the building occupants
 Utility analysis energy model assessment
 Design / construction assessment
 Behavior and environment

4. 11011505-119
Muhammad Ghulam Mustafa joyia B.Arch-011 11011505-119
 Thermal comport
 Important of context
 Influence of perspective social cultural psychological
 Observations
Innovative materials performance
Innovative low-energy measures
Overall acceptance of features over time
POE survey barriers and opportunities?
• Organizations more focused the on the next development than evaluating the one just
completed
• Uneconomic to undertake expensive and comprehensive POEs particularly if physical
monitoring is required
• Use of POEs which aim to identify only what is abnormal, rather than
monitoring normality continuously, can significantly reduce cost of POE