In this presentation you'll learn how you can leverage surveys to help improve how your Salesforce org works and users make smarter decisions.

1. Modernize Your Business Operations with
Surveys for Salesforce
Wifi:
WVC Guest Network
(no password needed)

2. Modernize Your Business Operations with
Surveys for Salesforce
Shonnah Hughes| Global Product Growth and
Innovation Evangelist
GetFeedback By Survey Monkey
@SaaSy_Sistah

3. Customer Feedback
for Salesforce
The #1-rated feedback solution that
marries feedback with customer data in
Salesforce to provide a 360-degree
view of your customer so you can take
action on critical feedback and fuel
customer growth.

4. Leveraging integrated surveys can strengthen your Salesforce org
Use surveys as a
form for data entry.
1
Map responses to
fields in Salesforce.
2
Leverage new data
for workflows and
analysis.
3

5. 3 Core Ways to Leverage
Integrated Surveys
Optimize Business Processes
Improve Data Hygiene
Fuel Einstein with
More Data

6. Streamline business processes
Embed surveys directly in Salesforce flows
to provide an easy-to-use interface that
simplifies data collection from your teams
or directly from customers.
∙ Sales lead qualification
∙ Field sales onsite audit
∙ In-store product recommendations

7. Improve data hygiene
Weave preferences and progressive profiling
into surveys to update customer profiles and
fill gaps in account data.
Fueling customer data with preference information
helps your team market, sell, and support customers
better with a more holistic view of the customer.
Name: Michelle Smith
Title: Director of Support
Product Preferences
Brand Sentiment
Location: San Francisco, CA

8. Fuel Einstein with better data
Salesforce Einstein makes things like intelligent
case routing and assignment decisions based on
all your customer data in Salesforce.
By giving Einstein visibility into metrics like
customer satisfaction and agent performance,
GetFeedback makes Einstein’s predictive
functionality even smarter.

9. Demo Time

10. Let’s be friends!
Follow us
@GetFeedback
Read our blog
getfeedback.com/blog
Request a demo
getfeedback.com
Get in touch: shonnah@getfeedback.com
Join our Community
success.salesforce.com/
getfeedback

11. THANK YOU!
Shonnah Hughes |
Product Growth &
Innovation Evangelist
GetFeedback by
SurveyMonkey