Delivered by: Kate Goodwin from HeathWallace - Senior UX Consultant Gerry Scullion from MYOB - Senior UX Designer Spoke at: UX Australia 2014 Sydney Web: http://www.heathwallace.com/ http://myob.com.au/

1. 1

2. Senior UX Consultant, HeathWallace!
@matchboxmedia
Senior UX Designer, MYOB!
@gerrycircus
2
Design Researcher!
@pprgiant
@kurisu

3. 3
Getting
Started
Evaluating
Progress
Adopted &
Accepted

4. Resourcing pressures
“Reactionary” design
Trade-offs, compromises
4

5. “We’re trying to encourage people
to think beyond the old product,
but the effort is big; there’s risks.”
(UI architect)
5
"
“New things get a lot more
input from UX.” "
(Senior developer)"
"
“We make the smaller decisions
around the balance between
UX and dev.”
(Business analyst)

6. 6
Which way should I do it?
"
WHY??

7. 7
A collection of
examples and
interactions across
desktop, web &
mobile products

8. 8

9. 9
What it is
How it looks
WHY it works
Status & history

10. Where do you draw the line?

11. 11
Which way should I do it?
"
WHY??

12. Not for comments!
"
Stuff gets out of date
"
Other forums are better suited
12

13. 8
Team collaboration
UX advocacy
Taking ownership
13

14. Performance Evaluation,
Collaboration, Raising
Internal Awareness
14

15. • Sent to Designers, Developers, BA’s,
Testers, QA’s, PM’s
• Total of 40-50 people
• Goal of survey was to determine
engagement, awareness, and usefulness of
the current iteration of Feelix for teams at
MYOB
15

16. What type of content would help you do your job better?
11%
18%
38%
33%
Responsive UI Kit
Approved Patterns
3rd Party Content
Suggest a New Pattern
16

17. “Just not enough in there right now. If Feelix had some tangible
content in there it would have given us clearer focus and
direction on the UI.”
Product Manager July 2014
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18. Reactionary
Products have already
been built
"
Lots of work to unify.
Would require a total
redesign
Visionary
New products = blank
canvas
"
Very rare but gives us
an awesome
opportunity to control
things
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19. Best 3-things we’ve done
• Bootstrap 3 & Angular UI
• Placing emphasis on Conversation &
Collaboration between teams
• Bi-weekly UX Show & Tell sessions
between “Visionary” and “Reactionary”
teams
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“Consistency can only be
achieved with everyone’s
involvement towards a
common goal.”!
Jon Hicks

20. Lunch Time Sessions
• Taking time to understand what BAs,
QAs & Devs need from UX
• Helping them understand the benefits
of UX
• Creating a regular time for them to
suggest things
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21. The Future for
Feelix at MYOB
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22. The Future for Feelix
• Embedded in everything we do
• Go Public. Raising awareness to our 3rd
party developer community to maintain
consistency between their applications &
ours
• Become recognised as the go to place
for Accounting workflow conventions
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23. 1. Spend time understanding requirements; don’t get into content
creation too early
2. Facilitate content custodianship; socialise, and get buy-in
3. Re-evaluate based on engagement and usefulness!
4. Primary focus more on UI-Kit, and Approved Business Patterns
23

24. It’s not that hard!!
"
Keep it simple
“You can’t steer a
parked car.”!
Sean McCabe
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Get started today

25. Senior UX Consultant, HeathWallace
@matchboxmedia
Senior UX Designer, MYOB
@gerrycircus
25