1. Gerardo F. Ruffino
Gerardo.Ruffino@gmail.com
(512) 992-4584
EDUCATION
Grand Valley State University, Allendale, MI 5/2010
Master of Education
Concentration: College Student Affairs Leadership
Hope College, Holland, MI 5/2008
Bachelor of Arts
Major: Communications and Spanish
WORK EXPERIENCE
Sales and Recruiting 11/2015 – Present
Family Heritage Life Insurance, Austin. TX
• Meet with clients in a cold calling market
• Recruit, interview, train, and develop new staff
• Handle the day to day operations of selling, training, and servicing clients
• File claims for clients and work with healthcare departments to receive proper documentation.
San Jacinto and Duren Complex Coordinator 7/2013 - 11/2015
Division of Housing & Food Service, The University of Texas at Austin, Austin, TX
• Trained, supervised, and evaluated 16 resident assistants and 10 student desk workers in suite-style community
• Mentored resident assistants and other students on campus through one on one meetings and advising w
• Worked with the Residence Hall council to brainstorm ways to get students involved in the community
• Managed a collective programming budget of $5,000-$20,000 for 400-800 upperclassmen residents
• Provided campus-wide on-call, crisis, and facility emergency response for 7,500 residential students
• Adjudicated discipline cases in an efficient, educational manner; facilitate interpersonal conflict mediation
• Communicated effectively with UT Athletics regarding disciplinary processes and outcomes of student athlete residents
• Served as primary contact for welfare and mental health concerns; refer residents to campus resources
• Maintained a safe, inclusive environment that is conducive to student academic success; address health and safety
concerns through educational conversations
• Supervised a fulltime staff member and the community desk including: mail, keys, facilities, equipment use, and scheduling
• Served on departmental committees including Resident Assistant Training, Staff Selection, and Staff Development
• Directly supervised a Graduate Hall Coordinator
Jester Hall Coordinator 7/2010 – 7/2013
Division of Housing & Food Service, The University of Texas at Austin, Austin, TX
• Selected, trained, supervised, and evaluated 11 resident assistants yearly in the largest residence hall in the country
• Oversaw program implementation including life skills, diversity, and community building
• Managed a collective programming budget of $5,000 to $12,000 for 700 residents
• Worked with senior resident assistant to integrate a faculty mentor into educational and social programming; create
opportunities for students to interact with faculty outside the classroom
• Maintained a safe, inclusive environment that is conducive to academic success
• Provided campus-wide on-call and crisis response for 7,500 residential students
• Held educational conduct meetings regarding policy violations and facilitate interpersonal conflict mediation; collaborated
with campus partners to connect students to resources
• Supervised, hired, and trained Jester Mail Center staff that received mail for over 3500 residents.
• Developed training sessions via SharePoint for all student and professional staff members
• Created and implemented new proposals for professional staff to receive new and more effective technology
• Created an intramural team for student and professional staff to join in order to grow team synergy and chemistry

2. Ruffino | Page 2 of 2
Preview NODA Intern 6/2009 – 8/2009
Office of the Dean of Students, University of Florida, Gainesville, FL
• Welcomed 6000 new students to Preview, UF’s summer orientation program
• Supervised 40 orientation student staff members; trained staff on weekly changes to enhance student experience
• Developed and presented “First Generation College Students’ to incoming students and families
Summer Residential Life ACUHO-I Intern 5/2007 – 8/2007
Office of the Dean of Students, Syracuse University, Syracuse, NY
• Provided crisis intervention referred residents to the offices they needed
• Worked with custodial services staff about facility related concerns
• Served on a programing team which held events for staff and residents
LEADERSHIP EXPERIENCE
• Living Center Director 8/2008 – 6/2010
Grand Valley State University, Allendale, MI
• General Manager of WTHS 89.9 8/2007 – 6/2008
Hope College, Holland, MI
• Resident Assistant 8/2005 – 6/2008
Hope College, Holland, MI
COMMITTEE EXPERIENCE
• Resident Assistant Association: Student group created to implement policy changes to the RA position.
• Music and Culture Committee: Committee created to help bring awareness about diversity
• University Residence Hall Association: National organization designed to help students build leadership skills
• Professional Staff Selection Committee: Nationally recruit and hire new professional staff
• Education Committee: Mentor First Generation students through their college experience
• Hall Coordinator Training Committee: Train new and returning professionally staff
CERTIFICATIONS & TRAININGS
• Fluent in written and verbal English and Spanish
• StrenghQuest: Includer, Positivity Belief, Achiever, and Relator
• Public speaking – served on panels and presented in front of large groups at every position
• Advisor Recognition Training (ART) Certified 10/2010
• QPR: Suicide Prevention Training 10/2008
• Ally Training 8/2007
AWARDS & RECOGNITION
• Floyd Hoelting Team Player Award 11/2011
• Study Affairs Case Study Runner-up 3/2009
• Michigan Campus Contact Commitment to Service Award 4/2008