Rethinking Toyota’s Mountainclimber Diagram

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Gerardo Aulinger

Another look at Toyota´s well-known mentor/mentee diagram.

Education Sports Business

Welcome to www.verbesserungskata.de

Rethinking Toyota’s
Mountainclimber Diagram...

Gerd Aulinger & Mike Rother
Memphis, TN, March 2012

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 1

Here´s Toyota´s classic „Mentor pulling Mentee“ drawing

Mentor

Mentee

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 2

Isn´t there something wrong with this
diagram? Why is the mentor ahead?

Mentor

Mentee

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 3

Does it mean the mentor has already figured
out solutions ahead of the mentee?

Mentor

Mentee

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 4

And if so, is the mentor just asking rhetorical
questions? Wouldn‘t that be disrespectful??

Why would he ask questions
if he already has answers?
?
!
Mentor

Mentee

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 5

Here´s a different perspective to consider

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 6

To solve the mystery you have to split WHAT you are
working on from HOW you are doing it,
as described in Toyota Kata

WHAT we‘re working on
HOW we‘re working on it

Don‘t confuse
these two
things!

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 7

Yup, the mentor is „ahead“ in regard to the HOW

?
!
Mentor

Mentee

The mentor is teaching the HOW of the
Improvement Kata procedure, which s/he already knows

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 8

But, actually, the mentee is ahead on the path
of WHAT is being worked on
Hmm…
! So, the diagram
is reversed,
now!

?
Mentee

Mentor

The mentee is doing the WHAT by taking steps
and conducting experiments

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 9

So the mentor asks procedural questions from behind,
while the mentee shares learnings from his last step

!
?
Mentee

Mentor

Ah, now asking
questions makes
much more
sense!
© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 10

In case you thought you‘re in front…
It’s your job to make your
mentee successful by giving
procedural support...

Mentee

… and enjoying
the tug of the rope
Mentor
as he strives ahead and
pulls you with him.

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 11

And if you´re coaching 10 people on the
Improvement Kata, it´s like having
the power of 11 brains pulling you ahead!

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 12

Maybe that´s what Toyota is trying to do!

!
?

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 13

Welcome to www.verbesserungskata.de

Rethinking Toyota’s
Mountainclimber Diagram...

© 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 14

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Rethinking Toyota’s Mountainclimber Diagram

1. Welcome to www.verbesserungskata.de Rethinking Toyota’s Mountainclimber Diagram... Gerd Aulinger & Mike Rother Memphis, TN, March 2012 © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 1

5. And if so, is the mentor just asking rhetorical questions? Wouldn‘t that be disrespectful?? Why would he ask questions if he already has answers? ? ! Mentor Mentee © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 5

7. To solve the mystery you have to split WHAT you are working on from HOW you are doing it, as described in Toyota Kata WHAT we‘re working on HOW we‘re working on it Don‘t confuse these two things! © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 7

8. Yup, the mentor is „ahead“ in regard to the HOW ? ! Mentor Mentee The mentor is teaching the HOW of the Improvement Kata procedure, which s/he already knows © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 8

9. But, actually, the mentee is ahead on the path of WHAT is being worked on Hmm… ! So, the diagram is reversed, now! ? Mentee Mentor The mentee is doing the WHAT by taking steps and conducting experiments © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 9

10. So the mentor asks procedural questions from behind, while the mentee shares learnings from his last step ! ? Mentee Mentor Ah, now asking questions makes much more sense! © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 10

11. In case you thought you‘re in front… It’s your job to make your mentee successful by giving procedural support... Mentee … and enjoying the tug of the rope Mentor as he strives ahead and pulls you with him. © 2012 Gerardo Aulinger & Mike Rother www.verbesserungskata.de 11

Rethinking Toyota’s Mountainclimber Diagram

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