1. Georganne Gaggiano
7 Elbow Lane
Feasterville, PA 19053
A dedicated and highly motivated professional with over 7 years’ experience
within the Healthcare and Finance industry. Possesses exceptional
administrative, customer-relations and decision-making skills. Demonstrates a
very strong work ethic by executing assignments in a timely manner while
carrying a professional demeanor and positive attitude. Excellent interpersonal
and communication skills, both oral and written. A valuable resource to the
overall organization who can operate effectively as an individual contributor,
team player or team facilitator.
Strong multitasker with office and patient scheduling management
Appropriate attention to detail
Utilizes Microsoft Office Suite effectively
Experience handling CMS-1500 billing forms
Extensive patient charting
Insurance eligibility verification experience
Experienced with online claim submissions
Excellent telephone demeanor
Exceptional customer service delivery
Accurate data entry execution
Organized filing and records management
Strong track record demonstrating proficiencies in telephone, data entry, fax and
front-desk reception within a high-volume environment.
Recognized for handling customers effectively by accurately identifying needs,
quickly gaining trust, approaching complex situations and resolving problems in
order to maximize efficiency.
Exceptional ability to interact and corresponded with patients and clients through
phone, fax, email and in person by scheduling appointments and accurately
2. Professional Experience
HealthWeb Solutions: 6/1/2015 – Present
Provide temporary staffing services to various HealthCare clients servicing the front desk .
Hopewell-Lambertville Eye Associates Dr. Kenneth Daniels OD - Hopewell, NJ
Front Desk Receptionist and Assistant 6/2013 – 12/2013
Checked patients in and out
Telephones and appointment scheduling
Updated patient’s demographics and insurance information
Visual field tests
Collected patient payments
Contact lens ordering
Maintained timely flow of patients
Prepared patient folders and maintained patient's records
Dr. Milton J. Fuchs, Optometrist – Feasterville, PA
Receptionist/Optometric Assistant, 11/2006 – 07/2012
Receptionist and assistant to optometrist.
Greeted and checked in patients.
Answered telephone & scheduled all appointments.
Verified and updated all patient information on records.
Verified and created claim numbers by communicating with various insurance companies.
Filed insurance claims - paper claims & electronically.
Processed glasses orders – manually & electronically.
Prepared folders and maintained records of newly admitted patients.
Verified payments done by insurance companies were accurate and according to contract
Pulled and filed all records & recalled patients annually for appointments.
Assisted doctor with patients and glasses.
Maintained frame inventory.
Repaired frames and replaced lenses for patients
Maintained timely flow of patients.
Maurer’s Flowers – Philadelphia, PA
Floral Designer/Sales Associate, 10/1989 – 06/1998
Acted as store manager in absence of owners
3. Created original designs.
Experienced in all aspects of design, including weddings, funerals, etc.
Supervised and trained new employees.
Provided efficient customer service.
Managed store sales and telephone orders.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all
Consistently praised by management for the quality and timeliness of projects, attention to detail,
exemplary customer service delivery and team-player attitude.
Efficient with computer input and billing.
ProvidentNational Bank – Philadelphia, PA 06/1981 – 12/1987
InvestmentDept.Administrative Assistant to Bank’s PortfolioManager, 10/1983 – 12/1987
Monitored all bank’s investments daily.
Prepared reports monthly for board of directors.
Met with auditors annually.
Managed Federal Reserve Bank money wires.
Proficient with computer input, typing and other administrative duties.
Office of the Chairman/CEO Private Secretary to CEO’s Administrative Officer, 06/1981 – 10/1983
Typing and word-processing
Responded to all customer complaint calls and letters.
Handled all corporate-level activities for board of directors and bank clients.
Responsible for executive dining room – catering and billing.
BHM Associates Collection Firm – Philadelphia, PA
Part-time Secretary, 09/1979 – 06/1981
Typing, stenography, book-keeping, filing
1981 Little Flower Catholic High School for Girls – Philadelphia, PA, United States
High School Diploma, Secretarial Study