- Elsevier Product Insights for Customers offers you a free and unique view on your organization's engagement with Elsevier's research content and tools. - The dashboard is meant for administrators and librarians who recognize the role of great content and tools in a successful research strategy. It is the result of Elsevier's enduring focus on customer value and transparency. - The Dashboard is designed to provide an easy view on the engagement of your researchers with Elsevier products: content as well as information tools. - The current product is under development and we will continuously add more data points and insights, so please stay up to date with developments.

1. |
E-PIC
Elsevier Product Insights for Customers
Available for ADMINSITRATORS only
May 2017
Genevieve Musasa
Customer Consultant for
Africa for ScienceDirect,
Scopus & Mendeley
G.Musasa@elsevier.com
Sherif Ghazy
Account Manager
Sub-Sahara Africa
S.Ghazy@elsevier.com
Karen Metcalf
Account Manager
South Africa
K.Metcalf@elsevier.com
Mounir El Bedraoui
Account Manager
French Speaking Countries in Africa
M.Elbedraoui@elsevier.com

2. How Elsevier is expanding insights for administrators?

3. Librarians:
• I find it difficult to understand
and communicate the value
of research content and tools
• I need to educate my users
on how to use new tools and
technology
• I need to stay up to date with
developments of new content
and tools
Research managers:
• I don’t understand the value of
research content and tools
• I want to make sure our
researchers have access to
the right content and tools to
maximize productivity
What do you, our customers, tell us?
3

4. |
1. Help me understand and communicate value of my
products
2. Help me generate stories to share with my
community of researchers and students.
3. Help me stay up to date with new developments
and offerings.
4
Questions our customers tell us that they’re faced with:

5. 5
Usage reports Value stories Inst. Insights
1. COUNTER usage reports
Since 2002
2. Personalised value analytics
Since 2012
3. Product Insights for Customers
From now on
Product Insights for Customers
Evolution of our value communications to our customers,
adding real value variables to the usage metric
Helping both librarians and research managers
with direct access to analytics and insights

6. 6
Our initial dashboard : Scopus to be added soon
Journal Value
communication
Story Telling &
user education
Updates on new
tools & content
Near future
widgets
Scopus
Engageme
nt
Other
Mendeley
Engageme
nt & MIE
Dash
Library needs:Specific institution

7.  Product Insights for Customers offers you a free and unique view on your
organization's engagement with Elsevier's research content and tools.
 The dashboard is meant for administrators and librarians who recognize
the role of great content and tools in a successful research strategy. It is the
result of Elsevier's enduring focus on customer value and transparency.
 The Dashboard is designed to provide an easy view on the engagement of
your researchers with Elsevier products: content as well as information tools.
 The current product is under development and we will continuously add more
data points and insights, so please stay up to date with developments.
Product Insights for Customers

8. 8
Online
Demonstration
https://e-pic.elsevier.com

9. 9
Access?
The dashboard can be accessed
by administrative account holders
using their normal “admin tool”
login details on the admin tool
page. If you are the administrator
you can access the site, provide
others with access and even
determine which widgets you
would like them to see.
If you are not the administrator,
please contact your administrator,
your account manager or your
customer consultant.
https://e-pic.elsevier.com
Elsevier Product Insights for Customers

10. If the link “forgot password” does not work in e-pic, you can reset your password
on the homepage of ScienceDirect and Scopus by clicking on “forgotten username
or password”

11. If you do not have a profile yet in ScienceDirect or in Scopus,
you can create a profile by clicking on register. You username will be your
institutionnal email address you have use to register. It is the same credential for
ScienceDirect, Scopus and the Admin Tool

12. 12
Accessfor other users (and your
own) can be granted via:
admintool.elsevier.com

13. E-PIC: Your institution’s overview

14. E-PIC: Your institution’s popular publications

15. E-PIC: Your institution’s journal demand
incl. the split between front file and backfile

16.  Change the graph’s layout into a chart or a table
 Export data as an Excel table or a picture

17. 17
E-PIC: Your institution’s ScienceDirect usage

18. Your ScienceDirect usage:
Adjust the multiple filters and export

19. 19
E-PIC: Your institution’s global collaboration

20. Your institution’s global collaboration:
zoom in the world map to discover your most frequently
collaborating institutions and your co-authored FWCI

21. TITLE OF PRESENTATION | 21
# of citations received by a document
expected # of citations for similar documents
FIELD-WEIGHTED
CITATION IMPACT (FWCI)
Similar documents are ones in the same discipline,
of the same type (e.g., article, letter, review) and of the
same age. An FWCI of 1 means that the output performs
just as expected against the global average. More than
1 means that the output is more cited than expected
according to the global average; for example,
1.48 means 48% more cited than expected.
https://libraryconnect.elsevier.com/metrics

22. 22
E-PIC: Your institution’s media mentions

23. 23
E-PIC: Your institution’s journal turnaways
 The turnaways are unsubscribed or inaccessible
journals that users are trying to access to

24. 2424
Your journal turnaways: filter per subject areas, change
the type of the data’s view and export in different formats

25. 25
E-PIC: Your institution’s book turnaways
& a quick access to your COUNTER report

26. | 26| 26| 26
Thank you!