1. GARY MARSHALL
3860 Maple Wood Trail ♦ Buford, GA 30518 ♦ 347-447-6022 ♦ itsgmarshall@hotmail.com
SUMMARY:
A results driven, self-motivated, dedicated, and organized Project Coordinator with 10 years experience coordinating
projects in the IT Infrastructure field.
EDUCATION:
BBA, Bachelor of Business Administration, Monroe College, Bronx, NY, 2011
ITIL, FOUNDATION – Certificate, Global Knowledge, 2013
PMP Exam Prep Boot Camp, (2780C) - Certificate, Global Knowledge, 2014
PROFESSIONAL EXPERIENCE:
ADECCO (HQ), Long Island, NY 1/24/2005- 12/31/2014
IT Project Coordinator 08/14/2005 - 12/31/2014
Managed all assigned projects by coordinating vendors, contractors, and technicians and reported back to management
with project status. Involved in the daily status meetings, development, updating, and monitoring project activities and
action plans. Served as the primary liaison with field, management, and contractors/technicians relating to
telecommunication implementation activities.
Duties:
• Coordinated the implementation of new technology, enabling business unit to achieve greater productivity.
• Coordinated and managed technology rollout schedules and timelines and developed, reviewed and monitored
project tracking.
• Coordinated and scheduled vendors to extend data and voice circuits, moved and installed network equipment.
• Coordinated the programming and configuration of voice and data equipment.
• Coordinated IT teams to bring network and voice solutions online to ensure the business would be operational.
• Managed the migration of old to new technology, ensuring project stayed within the time period and with minimal
interruption of service
• Communicated and enforced company technology standards for all requests. Provided support in the development of
technical and process documentation.
• Assisted with technical requirements, analysis of site surveys, voice communications, internal LAN wiring, and
equipment needs.
• Coordinated the ordering of new voice lines and data circuits for new and existing branches and branch relocations.
• Managed office relocations including the ordering and tracking new PCs, Laptops, Printers, and other IT devices for
all field offices.
• Coordinated external and internal technician to address all moves, adds, and changes.
• Worked with the Real Estate Project Managers and contractors through project life cycle/construction schedules to
ensure projects were completed on-time and within budgetary constraints.
• Managed relationships with corporate vendors to ensure all products were delivered in a timely manner and with the
proper configurations.
• Coordinated and assisted with onsite client discussions regarding infrastructure installations, successfully achieving all
client expectations through follow ups on daily activities related to technological implementations that provided the
most current and accurate information.
• Worked closely with all corporate departments to ensure all deliverables were met and expectations were achieved.
• Balanced, maintained, and assigned work activity for each team member.
• Maintained circuit and voice inventory in SharePoint
• Coordinated the replacement of servers, switches, routers, modem, and other infrastructure equipment enabling the
business to provide quality service to clients.
2. GARY MARSHALL Page Two
Technical Support AnalystHelpdesk & Desktop Support 1/24/2005 – 8/14/2005
Provided IT support to 7,800 clients nationwide via phone and internet and trained new support analyst. Installed,
configured, and troubleshot printers, desktops and laptops. Installed, configured and troubleshot desktop software and
operating systems.
• Managed all vendor relationships. Liaised with Technical Support Specialists and IT vendors which reduced
downtime for field offices.
• Responded to large volume of customer calls ensuring all requests were handled immediately and to customer
expectations.
METRO TRAINING CAREERS, Brooklyn NY 4/15/2002 - 12/30/2004
Database application Developer/Technical Support
Designed, developed, implemented and maintained database application. Assisted in configuring client computers for
network connectivity. Troubleshot hardware and software issues and network and database connectivity. Prepared and
submitted time sheets to payroll department.
• Gained extensive hand-on-experience in setting up Windows 2000 server, network, and user accounts.
• Assisted the director in making technical decisions and provided project management support.
• Conducted weekly trainings on MS Office, computer fundamentals and Web usages.
Butler International, Montvale, NJ 01/07/2000 - 2/19/2001
Consultant – Technical Support
Worked on Butler’s internal Siebel project which included rolling out new software to 400 users. Troubleshot hardware
and software issues and network and database connectivity.
• Upgraded hardware and software and set up new users in Siebel sales application. Created upgrade kits and rolled out
Siebel repository file using Siebel Anywhere, which prevented interruptions to users.
• Extracted and initialized local database for Siebel mobile clients, allowing users to work and/or conduct business
remotely. Installed and troubleshot Siebel dedicated and remote clients, resolving issues within minutes of call and
exceeding company standards.
Technical and Environmental Support – AT&T, Short Hills, NJ - C/O Butler
Set up and ensured the Siebel Servers databases were accessible for the developers. Supported four different teams and
their Siebel development environments. Coordinated new software releases and updates. Upgraded, installed and
configured Siebel, database and clients software.
• Created custom Siebel installation using Siebel Package Utility which resulted in software upgrade for user with no
interruptions in services. Implemented and utilized Siebel Anywhere and Packager Utility for production rollout,
which prevented interruptions to users.
METAGROUP INC., Stamford, CT 07/1999 - 01/27/30/2000
Siebel Administrator 3rd
level support
Managed new users in Siebel Call Center application and created Oracle IDs. Assigned views, territory, position, and
responsibilities to users. Rolled out upgraded application to 2,000 users.
• Resolved Siebel server connectivity issues by extracting and initializing local database for Mobile users.
• Wrote SQL against Siebel database that analyzed potential problem that would have caused hours of service
interruption.
CITIBANK, New York, NY 03/1997 - 07/1999
IT Coordinator
Coordinated new software updates, upgrades and releases for Citibank’s branches overseas and in the US. Edited
Citibank’s intranet web sites with updated software patches.
3. TECHNICAL SKILLS:
Software: Microsoft Excel, Access, Word, PowerPoint, Outlook, working knowledge of MS Project.
Hardware: CPU, Expansion card, Network and Sound Cards, Desktops and Laptops, Printers, Apple Products,
Technical Help Desk and Desktop Support, Wireless and Network Support.