Keynote at http://questforquality.eu/
Quality in an Age of Uncertainty
Digital technologies have changed the way we work and live and that change is accelerating. Platforms and the platform economy are creating new ways of delivering amazing experiences and crazy new connections between customers and providers of services. Platform effects are being felt in what were un-disruptable industries hotels, transportation, food, finance. It’s beginning to feel like everyone wants to build a platform business model. Platforms have all the characteristics of a complex system. Complexity brings with it uncertainty, and we’ve never had a greater need for quality as the stakes grow increasingly higher. What the hell is a platform business model? How is it different? How are they designed? What technology triggers are driving this? and Why does it matter to quality professionals? This talk will explore these questions and more.
7. video story world
past future
person
place
theme
event
idea
place
theme
event
In 2016 We set the frame and added some constraints,
pick your path, tell a story, research,
build, produce & direct
9. British Geo Survey
Data Rendered in
Minecraft
NBB we have the
same for Ireland
British Ordnance
Survey Data
Rendered in
Minecraft
NB we have same
for Ireland
City of Toronto
Rendered in
Minecraft we are
doing for Dublin &
Limerick
10. What the hell is
going on?
Why are we here?
BUT FIRST
12. (A LITTLE HEALTH WARNING ON HYPE,
DON’T BELIEVE IT!)
here’s a game and the winner gets a free workshop on platforms from me! now your sitting up straight ☺
INDUSTRIAL AGE
THINKING
PLATFORM BUSINESS
MODEL
DISRUPTIVE
INNOVATION
POWER OF
NETWORKS
JTBD
CUSTOMER
NEEDS
EXPERIENCE
ECONOMY
AIRBNB
A.I.
IoT
API
ECONOMY
LEARNING
ENGINE
FACEBOOK EFFECT
CONTEXT IS KING
COMPLEXITY
BLOCKCHAIN
UNCERTAINTY
GDPR
DIGITAL TRUST
QUOTING
SMART
PEOPLE
13. “In my opinion, right now
there's way too much hype
on the technologies and not
enough attention to the real
businesses behind them.” Mark Cuban
25. “business models that allow
multiple sides (producers
and consumers) to interact
[…] by providing an
infrastructure that connects
them”
Sangeet Choudary
Author Platform Strategy
SANGEET CHOUDARY..SAYS -
44. “Uber, the world’s largest taxi
company, owns no vehicles.
Facebook, the world’s most popular
media owner, creates no content.
Alibaba, the most valuable retailer,
has no inventory. And Airbnb, the
world’s largest accommodation
provider, owns no real estate.
Something interesting is
happening.”
Tom Goodwin
Havas Media
46. SO WHAT’S GOING ON… FIRST SOME
DEFINITIONS FROM SMART PEOPLE
47. “business models that
allow multiple sides
(producers and
consumers) to interact
[…] by providing an
infrastructure that
connects them”
Sangeet Choudary
Author- Platform Strategy
48. “governance structures […] that
determine who can participate,
what roles they might play, how
they might interact and how
disputes get resolved” and “an
additional set of protocols or
standards […] to facilitate
connection, coordination, and
collaboration”
John Hagel
Author
49. I HAVE A THEORY WHAT (WTF) HAPPENED???
DISRUPTIVE
INNOVATION
1
AGGREGATION
EFFECTS
2
KNOWING &
CONTROL
LEARNING &
INFLUENCE
3
ADDICTION TO
CERTAINTY
4
DECISION
DYNAMICS
5
51. “The reason why it is so
difficult for existing firms to
capitalize on disruptive
innovations is that their
processes and their business
model that make them good at
the existing business actually
make them bad at competing
for the disruption.”
Clay Christenson
Author - Innovators Solution
53. “Companies that win the
user experience can
generate a virtuous cycle
where their ownership of
consumers/users attracts
suppliers which improves
the user experience”
Ben Thompson
Stratechery
55. 4. OUR CERTAINTY ADDICTION AND OUR BRAIN
Mmmm, a cup
certainty please ☺
Me too please
☺
56. “A reliable way of making
people believe in
falsehoods is frequent
repetition, because
familiarity is not easily
distinguished from truth.”
Daniel Kahneman
69. “The design of “Positive
Platforms”—platforms that not
only maximize profits for their
owners but also provide
dignified and sustainable
livelihoods for those who work
on them, plus enrich society as
a whole—is one of the most
urgent tasks we are facing
today.”
Marina Gorbis
Director Institute for the Future