SlideShare ist ein Scribd-Unternehmen logo
1 von 100
Downloaden Sie, um offline zu lesen
QUALITY IN AN AGE OF
UNCERTAINTY
Business Model Adventures & MindRising
gar@businessmodeladventures.com
@aspiringarc
Quality in an Age of Uncertainty
things are changing fast(?)
BUT BEFORE WE GET THERE LET’S TALK ABOUT ME
creativity // problem-solving // sharing // storytelling
MINDRISING
free-range-learning platform
FROM
BLOCKHEADS
TO
GREYHEADS
video story world
past future
person
place
theme
event
idea
place
theme
event
In 2016 We set the frame and added some constraints,
pick your path, tell a story, research,
build, produce & direct
WE HAD SOME UNEXPECTED SURPRISES
British Geo Survey
Data Rendered in
Minecraft
NBB we have the
same for Ireland
British Ordnance
Survey Data
Rendered in
Minecraft
NB we have same
for Ireland
City of Toronto
Rendered in
Minecraft we are
doing for Dublin &
Limerick
What the hell is
going on?
Why are we here?
BUT FIRST
THE HYPE MACHINE HAS BROUGHT YOU TO ME
TODAY Mmmm HYPE!!
(A LITTLE HEALTH WARNING ON HYPE,
DON’T BELIEVE IT!)
here’s a game and the winner gets a free workshop on platforms from me! now your sitting up straight ☺
INDUSTRIAL AGE
THINKING
PLATFORM BUSINESS
MODEL
DISRUPTIVE
INNOVATION
POWER OF
NETWORKS
JTBD
CUSTOMER
NEEDS
EXPERIENCE
ECONOMY
AIRBNB
A.I.
IoT
API
ECONOMY
LEARNING
ENGINE
FACEBOOK EFFECT
CONTEXT IS KING
COMPLEXITY
BLOCKCHAIN
UNCERTAINTY
GDPR
DIGITAL TRUST
QUOTING
SMART
PEOPLE
“In my opinion, right now
there's way too much hype
on the technologies and not
enough attention to the real
businesses behind them.” Mark Cuban
LOT’S OF BIG THINGS ARE HAPPENING
STAND-UP
THIS MORNING IS ALL ABOUT PLATFORM BUSINESS
MODELS, WHAT THEY ARE AND WHY THEY MATTER…
WE’RE ABOUT TO
START BATTLING
A WHOLE NEW
ENEMY
THEY’RE BIG AND THEY’RE SMALL
PLATFORMS HAVE
IMMENSE
POTENTIAL
FOR
GOOD &
FOR EVIL
THE WEAPONS
WE USED BEFORE
ARE USELESS
AGAINST THEM
“We cannot solve our
problems with the
same thinking we used
when we created
them” Albert Einstein
2 WORLDS – THE KNOWN AND THE UNKNOWN
SANGEET CHOUDARY..SAYS -
Sangeet Choudary
Author- Platform Strategy
Platforms are
Business models
that…
“business models that allow
multiple sides (producers
and consumers) to interact
[…] by providing an
infrastructure that connects
them”
Sangeet Choudary
Author Platform Strategy
SANGEET CHOUDARY..SAYS -
LET’S STOP A MINUTE AND LOOK BACK….
THIS ALL STARTED BECAUSE I SAID ‘SHIT’
Let’s do
something!
FIRST OFF SOME
ARCHAEOLOGY
REMEMBER WHEN
THINGS WERE SIMPLE
OVER TIME THEY GOT
MORE COMPLICATED
AND MORE
COMPLICATED
AND EVEN MORE COMPLICATED
BUT WE HAD A MODEL THAT WORKED AND
HELPED US THINK ABOUT THINGS
WE BUILT SOFTWARE TO SUPPORT THE FRONTSTAGE
AND THE BACKSTAGE OF THE BUSINESS
BUT THINGS GOT COMPLICATED
THEN THE INTERNET HAPPENED
AFTER IGNORING, ABUSING & INVADING IT WE FINALLY
SETTLED ON THE INTERNET AND AGREED THAT IT
MATTERED
WE SAT BACK AND MARVELLED AT THE GOOD
AND THE GREAT Mmmmmarvelling
ADD TIME AND TECH….
WE CONTROLLED OUR ADVANTAGE CAREFULLY
BUT, AS WE WATCHED COMPANY BY COMPANY AND
INDUSTRY BY INDUSTRY PERISH OR SUFFER OUR
ADVANTAGE BEGAN TO VANISH
“Chains of habit are
too light to be felt until
they are too heavy to
be broken.”
Warren Buffet
CEO Berkshire Hathaway
BIG P PLATFORMS
“Uber, the world’s largest taxi
company, owns no vehicles.
Facebook, the world’s most popular
media owner, creates no content.
Alibaba, the most valuable retailer,
has no inventory. And Airbnb, the
world’s largest accommodation
provider, owns no real estate.
Something interesting is
happening.”
Tom Goodwin
Havas Media
NOW WE’RE ALL IN DANGER
SO WHAT’S GOING ON… FIRST SOME
DEFINITIONS FROM SMART PEOPLE
“business models that
allow multiple sides
(producers and
consumers) to interact
[…] by providing an
infrastructure that
connects them”
Sangeet Choudary
Author- Platform Strategy
“governance structures […] that
determine who can participate,
what roles they might play, how
they might interact and how
disputes get resolved” and “an
additional set of protocols or
standards […] to facilitate
connection, coordination, and
collaboration”
John Hagel
Author
I HAVE A THEORY WHAT (WTF) HAPPENED???
DISRUPTIVE
INNOVATION
1
AGGREGATION
EFFECTS
2
KNOWING &
CONTROL 
LEARNING &
INFLUENCE
3
ADDICTION TO
CERTAINTY
4
DECISION
DYNAMICS
5
1. THEY NEVER SAW IT COMING – DISRUPTION
“The reason why it is so
difficult for existing firms to
capitalize on disruptive
innovations is that their
processes and their business
model that make them good at
the existing business actually
make them bad at competing
for the disruption.”
Clay Christenson
Author - Innovators Solution
2. AGGREGATION EFFECTS & THE POWER OF
NETWORKS
“Companies that win the
user experience can
generate a virtuous cycle
where their ownership of
consumers/users attracts
suppliers which improves
the user experience”
Ben Thompson
Stratechery
3. MOVING FROM KNOWING MACHINES TO
LEARNING MACHINES
4. OUR CERTAINTY ADDICTION AND OUR BRAIN
Mmmm, a cup
certainty please ☺
Me too please
☺
“A reliable way of making
people believe in
falsehoods is frequent
repetition, because
familiarity is not easily
distinguished from truth.”
Daniel Kahneman
5. DECISION DYNAMICS
WHY IT WORKS?
“platforms are
organisations that
connect the players in
a given ecosystem”
Marina Gorbis
Director Institute for the Future
BORN ON THE INTERNET IS DIFFERENT
API THINKING IS EVOLUTIONARY
WE MOVED FROM SYSTEMS OF CONTROL TO
NETWORKS OF MUTUAL BENEFIT
power: reputationpower: hierarchy
NETWORKS ARE HARD TO BUILD BUT EASY TO
DEFEND
PLATFORMS
EMBRACING COMPLEXITY & UNCERTAINTY
UNCERTAINTY
COMPLEXITY
BIG ‘P’ V small ‘p’ PLATFORMS
BIG P PLATFORMS
BUT SOMEONE ALWAYS GETS SCREWED
PLATFORMS HAVE SIDE-EFFECTS & EXTERNALITIES
“The design of “Positive
Platforms”—platforms that not
only maximize profits for their
owners but also provide
dignified and sustainable
livelihoods for those who work
on them, plus enrich society as
a whole—is one of the most
urgent tasks we are facing
today.”
Marina Gorbis
Director Institute for the Future
PLATFORMS IN A NUTSHELL
PLATFORMS INHABIT AN ECOSYSTEM
PLATFORMS HAVE 2+ SIDES
CONSUMERSPROVIDERS
PARTNERS
“Platform thinking is a
way to organize value
creation in a particular
ecosystem of
interacting entities.”
Simone Cicero
Platform Design Toolkit
PARTICIPATION FOR SOME IS LIKE CITIZENSHIP
THERE ARE OBLIGATIONS
INCENTIVES NEED TO ALIGN FOR PARTICIPANTS
TO PLAY
PLATFORMS LOWER TRANSACTION AND
COORDINATION COSTS (COASE LAW)
marginal cost of adding a new
customer moves to 0
“The law of property
determines who owns
something, but the
market determines
how it will be used.” Ronald Coase
Theory of the Firm
PLATFORMS ARE MADE UP OF A TRANSACTION
ENGINE AND A LEARNING ENGINE
transaction engine learning engine
PLATFORMS ARE CONTEXTUAL
NETWORKS FORM BARRIERS TO ENTRY
PLATFORMS
THE USUAL REMEDIES
JUST DON’T WORK,
E.G. HOW DO I
PROTECT CUSTOMERS
FROM SOMETHING
THEY LOVE?
WHAT NEXT?
TECHNOLOGY TRIGGERS
CHALLENGES FOR QUALITY - IT’S GOING TO GET
WORSE
IOT AND CONNECTED THINGS
A.I. SPECIALISED & GENERALISED
WHAT DO YOU DO IF THE SOFTWARE YOU ARE
TESTING IS LEARNING
SHARING ECONOMY REQUIRES PLATFORMS
BLOCKCHAIN
LOW CODE, CONSUMERISATION & SERVERLESS
AR/VR
WHAT CAN YOU DO?
A QUEST FOR QUALITY CRUSADERS
IT’S MORE THAN TESTING CODE
▪Test Ideas
▪Test Designs
▪Test Decisions
GET REALLY COMFORTABLE WITH UNCERTAINTY
SAPER VEDERE – LEARN HOW TO SEE
FIND TOOLS FOR SHARED UNDERSTANDING
http://platformdesigntoolkit.com/
gar@businessmodeladventures.com
@aspiringarc
http://ie.linkedin.com/in/garmaccriosta
www.businessmodeladventures.com
Hello, my name is Gar
and I help with
YOU ARE ALL QUALITY CRUSADERS
Quality in an Age of Uncertainty

Weitere ähnliche Inhalte

Mehr von Gar Mac Críosta

IASA Ireland conference June 2017
IASA Ireland conference June 2017IASA Ireland conference June 2017
IASA Ireland conference June 2017Gar Mac Críosta
 
Fallacies Futures Forecasting ITARC London
Fallacies Futures Forecasting ITARC LondonFallacies Futures Forecasting ITARC London
Fallacies Futures Forecasting ITARC LondonGar Mac Críosta
 
Iasa Jan 2015 PITY Performance IT Anxiety
Iasa Jan 2015 PITY Performance IT AnxietyIasa Jan 2015 PITY Performance IT Anxiety
Iasa Jan 2015 PITY Performance IT AnxietyGar Mac Críosta
 
Disruption in a VUCA World
Disruption in a VUCA WorldDisruption in a VUCA World
Disruption in a VUCA WorldGar Mac Críosta
 
Capable Lean Brain-friendly Change
Capable Lean Brain-friendly ChangeCapable Lean Brain-friendly Change
Capable Lean Brain-friendly ChangeGar Mac Críosta
 
IT Business Models & The 4 Faces of the CIO
IT Business Models & The 4 Faces of the CIOIT Business Models & The 4 Faces of the CIO
IT Business Models & The 4 Faces of the CIOGar Mac Críosta
 
Xtreme Continuous Change - Antifragility Strategies
Xtreme Continuous Change - Antifragility StrategiesXtreme Continuous Change - Antifragility Strategies
Xtreme Continuous Change - Antifragility StrategiesGar Mac Críosta
 
Iasa UK Conference Session
Iasa UK Conference SessionIasa UK Conference Session
Iasa UK Conference SessionGar Mac Críosta
 
Capability + Maturity = Value
Capability + Maturity =  ValueCapability + Maturity =  Value
Capability + Maturity = ValueGar Mac Críosta
 
Irish Government Cloud Strategy Perspective
Irish Government Cloud Strategy PerspectiveIrish Government Cloud Strategy Perspective
Irish Government Cloud Strategy PerspectiveGar Mac Críosta
 
Building a Profession in Ireland
Building a Profession in IrelandBuilding a Profession in Ireland
Building a Profession in IrelandGar Mac Críosta
 

Mehr von Gar Mac Críosta (13)

IASA Ireland conference June 2017
IASA Ireland conference June 2017IASA Ireland conference June 2017
IASA Ireland conference June 2017
 
Fallacies Futures Forecasting ITARC London
Fallacies Futures Forecasting ITARC LondonFallacies Futures Forecasting ITARC London
Fallacies Futures Forecasting ITARC London
 
MindRising@IGBL
MindRising@IGBLMindRising@IGBL
MindRising@IGBL
 
Iasa Jan 2015 PITY Performance IT Anxiety
Iasa Jan 2015 PITY Performance IT AnxietyIasa Jan 2015 PITY Performance IT Anxiety
Iasa Jan 2015 PITY Performance IT Anxiety
 
Disruption in a VUCA World
Disruption in a VUCA WorldDisruption in a VUCA World
Disruption in a VUCA World
 
Capable Lean Brain-friendly Change
Capable Lean Brain-friendly ChangeCapable Lean Brain-friendly Change
Capable Lean Brain-friendly Change
 
IT Business Models & The 4 Faces of the CIO
IT Business Models & The 4 Faces of the CIOIT Business Models & The 4 Faces of the CIO
IT Business Models & The 4 Faces of the CIO
 
Xtreme Continuous Change - Antifragility Strategies
Xtreme Continuous Change - Antifragility StrategiesXtreme Continuous Change - Antifragility Strategies
Xtreme Continuous Change - Antifragility Strategies
 
Iasa UK Conference Session
Iasa UK Conference SessionIasa UK Conference Session
Iasa UK Conference Session
 
Capability + Maturity = Value
Capability + Maturity =  ValueCapability + Maturity =  Value
Capability + Maturity = Value
 
Irish Government Cloud Strategy Perspective
Irish Government Cloud Strategy PerspectiveIrish Government Cloud Strategy Perspective
Irish Government Cloud Strategy Perspective
 
Ambassador briefing
Ambassador briefingAmbassador briefing
Ambassador briefing
 
Building a Profession in Ireland
Building a Profession in IrelandBuilding a Profession in Ireland
Building a Profession in Ireland
 

Kürzlich hochgeladen

The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 

Kürzlich hochgeladen (20)

WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 

Quality in an Age of Uncertainty