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Mobile Collaboration
Data Synchronizer and Messenger Futures


Nadeem Ahmad Nazeer                        Kai Reichert
Distinguished Engineer                     Senior Product Manager Collaboration
                                           kreichert@novell.com
nnazeer@novell.com

Dirk Giles
GroupWise & DataSynchronizer Engineering
dpgiles@novell.com
Introductions
Agenda

    •   Mobile world
    •   Novell GroupWise                      ®



            –   Mobility Service
            –   WebAccess
            –   Administration
    •   Novell Messenger
            –   Device Applications
            –   Multiple Connections
    •   Mobility Support Technologies
            –   Novell Push Notification Service (NPNS)

3       © Novell, Inc. All rights reserved.
Mobility




4   © Novell, Inc. All rights reserved.
Novell GroupWise and Mobility
                ®
Mobility and Data Synchronizer…
        moving forward
                                                2012                2013                                     Future


       Mobility               1.2.x Updates                Eenou (Mobility):                      Next:
                              • Quality                    • Scalability                          • Shared Items
                              • New Devices & OS support   • ActiveSync Protocol Update           • Appliance Deployment
                              • Device Limits              • Tasks                                • Scalability
                              • Scalability                • New Device Support                   • Filtering
                              • Usability                  • Monitoring                           • Failover
                                                           • Diagnostics                          • ActiveSync Protocol
                                                           • Device Quarantine                      Update
                                                           • Quality                              • Quality
                                                           Black Forest (Mobility):
                                                           • Scalability
Data Synchronizer
                                                           • GroupWise Integration
                                                           • Quality
                                                           Fox (DataSync):
                                                           • Partner Specific
                                                             Development




                                                                                  * Features under consideration


   6      © Novell, Inc. All rights reserved.
Data Synchronizer Today and
    Tomorrow
                       Today:                  Tomorrow:
    Data Synchronizer serves              Application integration will
    as the vehicle for both               continue to be delivered
    mobility services and                 through the Data
    application integration               Synchronizer product line


                                          Mobility services will be
                                          split off to facilitate a more
                                          streamlined and scalable
                                          architecture

7   © Novell, Inc. All rights reserved.
The Road to Eenou
    Mobility Updates 1.2.x


                         Update 4                                         Update 5
    •   SLES 11 SP2 support                                    •   New device and OS support
    •   ZenWorks Mobile                                        •   Monitoring and health preview
        Management support
                                                               •   Quality and performance
    •   Customer-reported issues                                   enhancements


                                                   Additional Changes:
                                              •   Improved data retention policy
                                              •   Performance improvements
                                              •   Logging optimization

8       © Novell, Inc. All rights reserved.
Eenou Milestone – 1st Half 2013

          ActiveSync Protocol 12.1
          MDM compatibility / device compatibility / device deployment
                 –   Email, calendar, contacts, tasks

          PIM Message Bus
          Double devices, performance and load
                 –   Directly send and receive events, Single-purpose
                     database / no sync engine

          Improved address book & contact management
          Monitoring and Diagnostics
          Task support

9   © Novell, Inc. All rights reserved.
Integrations and Improvements
     (“Black Forest”) – 2nd Half 2013

     •   Align with GroupWise Windermere
     •   Scalability
     •   Mobility service management interface (REST)
     •   GroupWise interaction interface
             –   GroupWise web admin integration

             –   GroupWise client and WebAccess integration

     •   Update ActiveSync protocol
     •   Preview shared items support


10       © Novell, Inc. All rights reserved.
Data Synchronizer
     Business Benefits and Futures

          Enterprise data                                   Delivers major
        available everywhere                           application integrations




     Data Synchronizer development is based on customer and
     partner requirements for specific connectors.

     Current Connectors
            –   Novell Vibe                            –   Microsoft Dynamics, Opentext
            –   SharePoint, Salesforce.com, SugarCRM   –   SAP CRM, etc. (under
                                                           development by partners)
            –   Easy Archive, d.velop



11    © Novell, Inc. All rights reserved.
Monitor Demo
Mobility with GroupWise                   ®




     •   WebAccess Templates
             –   Supports iOS 6
             –   Updates for Android support



     •   Web-based Administration
             –   RESTful API
             –   Use browser to administer
             –   Can run on an iPad!




13       © Novell, Inc. All rights reserved.
Novell Messenger
Current Messenger Architecture
                                                                    Directory
                         Mobile
                                                                 User Authentication &




                                                      FIREWALL
                                                                 Settings




                                           Internet
                                                                  Messaging Agent
             Home

                                                                 Archive Agent
                                                                                         Storage



             Remote                                                       Office




15   © Novell, Inc. All rights reserved.
Novell Messenger…
     moving forward
                                           2012               2013                                     Future


 Messenger               Dillon:                     Eaglewood:                             Next:
                         • iPhone app                • Web client                           • Shared History
                         • Android app               • AD Integration*                      • File Transfer
                         • Multiple Connections      • Web Administration*                  • Simple desktop share
                         • Quality and performance   • Quality and performance              • Integrations
                                                                                                – XMPP
                                                                                                – MS Lync
                                                                                            • Quality and performance




                                                                            * Features under consideration


16   © Novell, Inc. All rights reserved.
Novell Messenger
     Dillon features

     •   Mobile Apps
             –   iOS
             –   Android
     •   Multiple device connections (multiple client support)




17       © Novell, Inc. All rights reserved.
Mobile Messenger Demo
Novell Messenger
     Discovered Issues



     •   iOS Devices and Backgrounding


     •   Push Notifications




19       © Novell, Inc. All rights reserved.
Supporting Technologies
Push Notification Service?




21   © Novell, Inc. All rights reserved.
Why we need it?

     • Single mobile app for all customers
     • Simple message payload
     • Abstraction over different push providers
     • Ease of deployment (service and app)
     • Single certificate for all push notifications services
     • Sending messages to multiple platforms




22    © Novell, Inc. All rights reserved.
Architecture - Design




23   © Novell, Inc. All rights reserved.
Sign a Secure Certificate




       Two options:
       1. Create a new private key
       2. Import an existing key


24   © Novell, Inc. All rights reserved.
Certificate Portal




 All Fields are pre-populated

25   © Novell, Inc. All rights reserved.
Implementation Considerations

     •   Data privacy / Security
                  –   Data passes through Novell and Apple services before getting to device
                  –   Allow the customer to decide what type of data is in a notification

     •   Performance
                  –   Batch requests to NPNS

     •   Notifications are messages to the user that there is
         something new
                  –   APNS will only store and forward one notification (last one received)
                  –   APNS payload is restricted to 256 bytes
                  –   Take away: the server should store the new data and send a notification
                      with a summary (based on privacy settings).
                  –   The application should retrieve the data from the server when it comes
                      back into the foreground

26       © Novell, Inc. All rights reserved.
Messenger NPNS Configuration




27   © Novell, Inc. All rights reserved.
Demo
Questions?
Novell   mobile collaboration
This document could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein. These changes may be
incorporated in new editions of this document. Novell, Inc. may make improvements
in or changes to the software described in this document at any time.

Copyright © 2011 Novell, Inc. All rights reserved.

All Novell marks referenced in this presentation are trademarks or registered trademarks of
Novell, Inc. in the United States. All third-party trademarks are the property of their respective
owners.

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Novell mobile collaboration

  • 1. Mobile Collaboration Data Synchronizer and Messenger Futures Nadeem Ahmad Nazeer Kai Reichert Distinguished Engineer Senior Product Manager Collaboration kreichert@novell.com nnazeer@novell.com Dirk Giles GroupWise & DataSynchronizer Engineering dpgiles@novell.com
  • 3. Agenda • Mobile world • Novell GroupWise ® – Mobility Service – WebAccess – Administration • Novell Messenger – Device Applications – Multiple Connections • Mobility Support Technologies – Novell Push Notification Service (NPNS) 3 © Novell, Inc. All rights reserved.
  • 4. Mobility 4 © Novell, Inc. All rights reserved.
  • 5. Novell GroupWise and Mobility ®
  • 6. Mobility and Data Synchronizer… moving forward 2012 2013 Future Mobility 1.2.x Updates Eenou (Mobility): Next: • Quality • Scalability • Shared Items • New Devices & OS support • ActiveSync Protocol Update • Appliance Deployment • Device Limits • Tasks • Scalability • Scalability • New Device Support • Filtering • Usability • Monitoring • Failover • Diagnostics • ActiveSync Protocol • Device Quarantine Update • Quality • Quality Black Forest (Mobility): • Scalability Data Synchronizer • GroupWise Integration • Quality Fox (DataSync): • Partner Specific Development * Features under consideration 6 © Novell, Inc. All rights reserved.
  • 7. Data Synchronizer Today and Tomorrow Today: Tomorrow: Data Synchronizer serves Application integration will as the vehicle for both continue to be delivered mobility services and through the Data application integration Synchronizer product line Mobility services will be split off to facilitate a more streamlined and scalable architecture 7 © Novell, Inc. All rights reserved.
  • 8. The Road to Eenou Mobility Updates 1.2.x Update 4 Update 5 • SLES 11 SP2 support • New device and OS support • ZenWorks Mobile • Monitoring and health preview Management support • Quality and performance • Customer-reported issues enhancements Additional Changes: • Improved data retention policy • Performance improvements • Logging optimization 8 © Novell, Inc. All rights reserved.
  • 9. Eenou Milestone – 1st Half 2013 ActiveSync Protocol 12.1 MDM compatibility / device compatibility / device deployment – Email, calendar, contacts, tasks PIM Message Bus Double devices, performance and load – Directly send and receive events, Single-purpose database / no sync engine Improved address book & contact management Monitoring and Diagnostics Task support 9 © Novell, Inc. All rights reserved.
  • 10. Integrations and Improvements (“Black Forest”) – 2nd Half 2013 • Align with GroupWise Windermere • Scalability • Mobility service management interface (REST) • GroupWise interaction interface – GroupWise web admin integration – GroupWise client and WebAccess integration • Update ActiveSync protocol • Preview shared items support 10 © Novell, Inc. All rights reserved.
  • 11. Data Synchronizer Business Benefits and Futures Enterprise data Delivers major available everywhere application integrations Data Synchronizer development is based on customer and partner requirements for specific connectors. Current Connectors – Novell Vibe – Microsoft Dynamics, Opentext – SharePoint, Salesforce.com, SugarCRM – SAP CRM, etc. (under development by partners) – Easy Archive, d.velop 11 © Novell, Inc. All rights reserved.
  • 13. Mobility with GroupWise ® • WebAccess Templates – Supports iOS 6 – Updates for Android support • Web-based Administration – RESTful API – Use browser to administer – Can run on an iPad! 13 © Novell, Inc. All rights reserved.
  • 15. Current Messenger Architecture Directory Mobile User Authentication & FIREWALL Settings Internet Messaging Agent Home Archive Agent Storage Remote Office 15 © Novell, Inc. All rights reserved.
  • 16. Novell Messenger… moving forward 2012 2013 Future Messenger Dillon: Eaglewood: Next: • iPhone app • Web client • Shared History • Android app • AD Integration* • File Transfer • Multiple Connections • Web Administration* • Simple desktop share • Quality and performance • Quality and performance • Integrations – XMPP – MS Lync • Quality and performance * Features under consideration 16 © Novell, Inc. All rights reserved.
  • 17. Novell Messenger Dillon features • Mobile Apps – iOS – Android • Multiple device connections (multiple client support) 17 © Novell, Inc. All rights reserved.
  • 19. Novell Messenger Discovered Issues • iOS Devices and Backgrounding • Push Notifications 19 © Novell, Inc. All rights reserved.
  • 21. Push Notification Service? 21 © Novell, Inc. All rights reserved.
  • 22. Why we need it? • Single mobile app for all customers • Simple message payload • Abstraction over different push providers • Ease of deployment (service and app) • Single certificate for all push notifications services • Sending messages to multiple platforms 22 © Novell, Inc. All rights reserved.
  • 23. Architecture - Design 23 © Novell, Inc. All rights reserved.
  • 24. Sign a Secure Certificate Two options: 1. Create a new private key 2. Import an existing key 24 © Novell, Inc. All rights reserved.
  • 25. Certificate Portal All Fields are pre-populated 25 © Novell, Inc. All rights reserved.
  • 26. Implementation Considerations • Data privacy / Security – Data passes through Novell and Apple services before getting to device – Allow the customer to decide what type of data is in a notification • Performance – Batch requests to NPNS • Notifications are messages to the user that there is something new – APNS will only store and forward one notification (last one received) – APNS payload is restricted to 256 bytes – Take away: the server should store the new data and send a notification with a summary (based on privacy settings). – The application should retrieve the data from the server when it comes back into the foreground 26 © Novell, Inc. All rights reserved.
  • 27. Messenger NPNS Configuration 27 © Novell, Inc. All rights reserved.
  • 28. Demo
  • 31. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. Novell, Inc. may make improvements in or changes to the software described in this document at any time. Copyright © 2011 Novell, Inc. All rights reserved. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States. All third-party trademarks are the property of their respective owners.