1. GURMIT KAUR
14 Stowe Road
Slough
SL1 5QF
Tel: 07846 122386
Email: gurms1@hotmail.co.uk
A well presented, reliable and self-motivated individual with varied experience in sales and
customer service. Possesses the ability to communicate with people at all levels, thrives on
challenges and has a successful track record of meeting and exceeding targets within set
timescales in pressurised environments. An excellent team player, although used to working
on own initiative to achieve required results. After raising a family is currently seeking an
opportunity where existing skills can be utilised and developed to their full potential.
KEY SKILLS:
➢ Enthusiastic, with the proven ability to respond positively to pre-determined targets
and personal goals.
➢ Flexible and adaptable with the ability to work well under pressure, learn new skills
quickly and to motivate and manage a successful team.
➢ Multi-lingual (Fluent in English, Punjabi, Hindi and Urdu).
➢ Varied experience in a customer orientated environment where self-motivation,
commitment and decision making were essential to the overall team success.
➢ Excellent interpersonal and communication skills which have been demonstrated in a
busy, target driven environment.
➢ The ability to plan and manage own workload and meet strict deadlines with efficient
time management skills.
➢ Excellent computer skills including Microsoft Office: word, access, PowerPoint,
publisher, internet and email
➢ Good knowledge of health and safety procedures in the workplace and own
responsibilities within these.
EMPLOYMENT HISTORY:
CO OPERATIVE BANK 2014-present
Customer Service Officer
➢ Ensuring the smooth running of basic banking transactions.
➢ Answering any financial and banking queries.
➢ Working closely with small and medium sized businesses.
➢ Marketing new financial products or services.
➢ Handling customer queries face to face, over the phone or via correspondence.
➢ Verifying customer data to detect and identify financial fraud.
➢ Opening new bank accounts for individuals and also companies.
➢ Responsible for cash management.
TRAVELEX, HEATHROW 2010 – 2011
Sales Consultant (Currency Exchange)
➢ Processing customer on line currency pre-orders
➢ Arranging for customers to pick up cash on pre-paid visa cards
➢ Providing excellent customer service to deal with customer enquiries
➢ Updating transactions on the relevant system
CAREER BREAK TO RAISE A FAMILY 1997 – 2010

2. ELITE LIGHTING, WOLVERHAMPTON 1987 – 1996
Sales Assistant/Promoted to Sales Manager
➢ Responsible for managing, training and motivating staff
➢ Day to day running of the store including dealing with invoices, and
handling large amounts of cash
➢ Monitoring stock levels and noting inconsistencies
➢ Ordering stock and managing displaying and pricing
➢ Dealing with all customer queries and complaints
VOLUNTARY WORK:
SCOPE, SLOUGH 2011 – 2013
Customer Service Assistant
➢ Assisting customers to access the products and services
➢ Operating a till to process customer payments
➢ Complying with health and safety regulations
➢ Pricing of stock and sorting through donated clothing
(Cont.)
Gurmit Kaur CV page 2.
SLOUGH VOLUNTEER CENTRE, SLOUGH 2010- 2011
Volunteer “Buddy”
➢ Support and encourage clients with job applications
➢ Accompany clients to job appointments
➢ Explore possible job and training opportunities with clients
EDUCATION AND QUALIFICATIONS:
HIGHFIELD COMPLIA NCE 2013
SIA Certificate in Door Supervision
NCFE 2013
Level 2 Certificate in Customer Service
THOMAS GRAY CENTRE, SLOUGH 2010
Health and Safety (1 day course)
St John’s Ambulance First Aid (1 day course) 2009
HOME START, SLOUGH 2009 - present
Introduction to Social Care
EAST BERKSHIRE COLLEGE, LANGLEY CAMPUS 2006 – present
ECDL (European Computer Driving Licence)
CLAIT (Computer Literacy and Information Technology)
Certificate in Computer Application
Microsoft Word - Advanced
HIGHFIELD SCHOOL, WOLVERHAMPTON 1980 – 1984
Passed CSE A-C grades (equivalent to ‘O’ Level) in:
English Language Mathematics Biology
Physics History
LEISURE INTERESTS:

3. Enjoys power walking and generally keeping fit, travelling, experimenting with cooking and
spending time with family and friends.
REFERENCES AVAILABLE UPON REQUEST