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6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Leveraging social media and
digital volunteers for building
cross-border disaster resilience
Dr. Kate Kaminska
Defence Research and Development Canada
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Motivation
• Popularity of social and mobile technologies and public expectations
• Opportunities to: connect with the public, improve situational awareness, and reach
people quickly with alerts, warnings and preparedness messages
• The role and impact of citizen action increasing – how do we partner with the public to
build and leverage their capacity to prepare for, respond to and recover from crisis?
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
How can digital volunteers help?
Digital volunteers use technology to help disaster survivors and to assist disaster
management organizations who may not have the capacity to process big (crisis) data
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
• Hypothesis: Technologically enhanced multi-agency
and cross-border situational awareness measurably
improves regional resilience
• Recurring border region communications
interoperability experiment in collaboration with
DHS S&T, DRDC CSS and Public Safety Canada:
– CAUSE I, June 2011 – British Columbia/Washington,
earthquake scenario
– CAUSE II, June 2013 – New Brunswick/Maine,
train derailment and industrial accident scenario
– CAUSE III, November 2014 – East and West locations,
hurricane and grassland fire scenarios
– CAUSE IV – April 2016 – Sarnia/Port Huron Tornado scenario
Canada-U.S. Enhanced Resilience Experiment (CAUSE)
CAUSE
is about
the three
key aspects of
interoperability:
people,
process
and
technology
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Social media and digital volunteers in CAUSE
• Tested integration of social media and digital
volunteers into disaster response and recovery
• Used a closed social media platform:
5
• Participants
coordinated actions
and resources,
addressed rumours
and misinformation
and carried out other
disaster management
strategies in real-time
in response to
evolving conditions
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Evaluation and measurement
Essential
Element Basic Intermediate Advanced
Stakeholders
Culture
Expertise
Leadership
Policy & Legislation
Cooperation
Tools & platforms
Data
Development
EM officials and public
Closed, reactive
Awareness
Volunteer engagement
Open, learning
Interaction, monitoring
Whole of society
Innovative, experimental
Analytics, automation
Not assigned
Limited guidance
Ad-hoc, weak
Passive support
Operational plans
Experimental, limited
Buy-in & active support
Implementable strategy
Strong partnerships
Dedicated accounts
Closed, unstructured
Existing tools
Multi-platform
Structured
Customization, apps
Interoperable
Open and standardized
Participatory innovation
Dimension
GOVERNANCE
PEOPLE
TECHNOLOGY
Outcome
Networked
and
resilient
community
Trusted
partnership
and
collaboration
Accessible
data
and
effective tools
Training
Activity
Best Practices
Self-taught
Alerting
Not implemented
For EM officials
24/7 monitoring & alerts
Awareness
Standardized
Continuous interaction
Tested and followed
IMPLEMENTATION
Deliberate
use and
development
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Main findings
• Social media aided cooperation along with deliberate engagement with the public
leads to improved response and recovery outcomes
• CAUSE demonstrated effective cross border ‘virtual mutual aid’- digital volunteers
provided simultaneous aid to multiple stakeholders
• Digital volunteers provide valuable ‘surge capacity’ in a major event,
BUT there is a need for disaster management agencies to develop their own capacity
and capability in this domain
6th
International Disaster and Risk Conference IDRC 2016
‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland
www.grforum.org
Questions?
kate.kaminska@forces.gc.ca
@katekaminska1

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Using Social Media and Digital Volunteers for Building Cross-border Disaster Resilience, Kate KAMINSKA

  • 1. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Leveraging social media and digital volunteers for building cross-border disaster resilience Dr. Kate Kaminska Defence Research and Development Canada
  • 2. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Motivation • Popularity of social and mobile technologies and public expectations • Opportunities to: connect with the public, improve situational awareness, and reach people quickly with alerts, warnings and preparedness messages • The role and impact of citizen action increasing – how do we partner with the public to build and leverage their capacity to prepare for, respond to and recover from crisis?
  • 3. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org How can digital volunteers help? Digital volunteers use technology to help disaster survivors and to assist disaster management organizations who may not have the capacity to process big (crisis) data
  • 4. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org • Hypothesis: Technologically enhanced multi-agency and cross-border situational awareness measurably improves regional resilience • Recurring border region communications interoperability experiment in collaboration with DHS S&T, DRDC CSS and Public Safety Canada: – CAUSE I, June 2011 – British Columbia/Washington, earthquake scenario – CAUSE II, June 2013 – New Brunswick/Maine, train derailment and industrial accident scenario – CAUSE III, November 2014 – East and West locations, hurricane and grassland fire scenarios – CAUSE IV – April 2016 – Sarnia/Port Huron Tornado scenario Canada-U.S. Enhanced Resilience Experiment (CAUSE) CAUSE is about the three key aspects of interoperability: people, process and technology
  • 5. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Social media and digital volunteers in CAUSE • Tested integration of social media and digital volunteers into disaster response and recovery • Used a closed social media platform: 5 • Participants coordinated actions and resources, addressed rumours and misinformation and carried out other disaster management strategies in real-time in response to evolving conditions
  • 6. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Evaluation and measurement Essential Element Basic Intermediate Advanced Stakeholders Culture Expertise Leadership Policy & Legislation Cooperation Tools & platforms Data Development EM officials and public Closed, reactive Awareness Volunteer engagement Open, learning Interaction, monitoring Whole of society Innovative, experimental Analytics, automation Not assigned Limited guidance Ad-hoc, weak Passive support Operational plans Experimental, limited Buy-in & active support Implementable strategy Strong partnerships Dedicated accounts Closed, unstructured Existing tools Multi-platform Structured Customization, apps Interoperable Open and standardized Participatory innovation Dimension GOVERNANCE PEOPLE TECHNOLOGY Outcome Networked and resilient community Trusted partnership and collaboration Accessible data and effective tools Training Activity Best Practices Self-taught Alerting Not implemented For EM officials 24/7 monitoring & alerts Awareness Standardized Continuous interaction Tested and followed IMPLEMENTATION Deliberate use and development
  • 7. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Main findings • Social media aided cooperation along with deliberate engagement with the public leads to improved response and recovery outcomes • CAUSE demonstrated effective cross border ‘virtual mutual aid’- digital volunteers provided simultaneous aid to multiple stakeholders • Digital volunteers provide valuable ‘surge capacity’ in a major event, BUT there is a need for disaster management agencies to develop their own capacity and capability in this domain
  • 8. 6th International Disaster and Risk Conference IDRC 2016 ‘Integrative Risk Management – Towards Resilient Cities‘ • 28 Aug – 1 Sept 2016 • Davos • Switzerland www.grforum.org Questions? kate.kaminska@forces.gc.ca @katekaminska1