Chris Jeffers, Head of Facilities Management Consultancy, Capita Real Estate

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What’s coming next…? Priorities for forward thinking
facilities management
Presentation to Facilities Management & Property
Conference
19th April 2016

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A word or two about me...
Chris Jeffers
BA (Hons) MSc CBIFM MRICS
Head of Facilities Management Consultancy, Real Estate
FM consultancy
FM strategic reviews
FM service reviews and cost analysis
FM procurement & contract management
Contract and performance management
Whole life cost analysis
FM operational management

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Facilities Management Consultancy
Expertise and understanding in FM advisory services
Collaborative, consultative approach
Listen, Create, Deliver
Strategic
Reviews
FM
Transformation
Projects
Procurement –
support and
delivery
FM Cost
Benchmarking
Service Level
Agreements
and KPIs
Whole life cost
consulting
FM Contract
Monitoring
FM Design
Review
FM Supplier
Audit
FM Technical
Adviser
Asset
Management
Strategies
PPP/PFI
support

4. Public / 3rd Sector 48% Private Sector 52%
Working with leading brands

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And I don’t have one of these I’m afraid...

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Cost and value...

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FM and workspace design...

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Facilities
Management
Our role in industry standards and building design...

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FM and Building Information Modelling...

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The Performance Gap...

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FM can and should fill this space...

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Information management...
The age of information
management….

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Form of contract for FM services...

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Employees at the heart of FM strategy...

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Success stories...

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The millennials...?

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Stakeholders matter – listen to all of them...!

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Conclusions...

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Thank you for listening...