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Why do you need a Service Provider when you have Microsoft?

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Technology is just part of the answer - you need to look beyond technology to understand the fundamental business drivers for success in today's fast-paced world. In this session, we will explore the different variables that impact results, how they are co-related and why companies need to reinvent themselves at speed. We’ll also share examples of how Fujitsu is helping customer’s succeed in this environment, delivering real value to their digital workplace transformation journeys, accelerating time to market and ensuring faster and better results.

José Pinto
Anna Kopp

Veröffentlicht in: Technologie
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Why do you need a Service Provider when you have Microsoft?

  1. 1. Human Centric Innovation Co-creation for Success © 2018 FUJITSU Fujitsu Forum 2018 #FujitsuForum
  2. 2. © 2018 FUJITSU Why do you need a service provider when you have Microsoft? Anna Kopp Head of IT Germany, Microsoft José Pinto Head of EMEIA Workplace Anywhere Offering Management, Fujitsu
  3. 3. 2 © 2018 FUJITSU Agenda Why organizations are adopting Microsoft 365 Challenges deploying Microsoft 365 What is different and what is better about Fujitsu? Our Approach 2 1 4 3 5 Next Steps - Assessment6 Case Studies
  4. 4. © 2018 FUJITSU It is not the strongest of the species that survives, nor the most intelligent It is the one that is the most adaptable to change
  5. 5. 4 © 2018 FUJITSU Adapting to change – the challenges The need for digital transformation is not recognized or lacks the necessary commitment Digital solutions are only sought for individual problems instead of working on an overall strategy Digital activities are not targeted or embedded in existing corporate strategies Training is now responsibility of the users Automation is neglected. instead, traditional workplace concepts are applied There is a lack of innovation in IT solutions The budget for digitization is too short-sighted The IT organizational structure is not flexible enough The data center infrastructure is obsolete
  6. 6. 5 © 2018 FUJITSU The focus is on Employee Experience Organizations need to act now in response to the changing workforce 30% Companies that will see a decline in growth in 2018 due to poor CX 90% Companies competing on CX, the new competitive frontier must shift to the EmployeeExperience (EX) 22% Executives that rank their EX as sufficiently differentiated from the competition 2025 Workforce 75% Millennials 50% Freelancers 80% Flexible working 30% Working remotely
  7. 7. 6 © 2018 FUJITSU What is Microsoft 365? Office 365 Desktop Apps  Word, Excel, PowerPoint, and more Online Services  Exchange, OneDrive, Skype, Microsoft Teams Business Apps  Microsoft Bookings, Outlook Customer Manager, MileIQ1 Windows 10 Everything in Windows 10 Pro Plus…  Windows Defender Security  Controls Windows Autopilot  Automatic Office apps deployment Best of EMS  App protection for Office mobile apps  Device Management for Windows 10 PCs  Selective wipe of company data One Admin Console
  8. 8. 7 © 2018 FUJITSU The benefits of Microsoft 365 Empower Employees To select their location, device and give employees the ability to be creative, regardless of whether they use their voice, touch or ink, i.e. tools based on AI and machine learning. Simplify Simplify the work of IT experts by unifying user, device, application and service management. Collaborate Work and collaborate in more natural ways with modern software and devices to enhance productivity and unleash creativity. Secure Includes Identity and access management, Information protection. Threat protection, Security management enabling organizations to accelerate GDPR compliance.
  9. 9. 8 © 2018 FUJITSU Challenges deploying Microsoft 365 Challenges Roadmap Security Evergreen User Adoption
  10. 10. 9 © 2018 FUJITSU We need to create an Agile Organization Delivering Digital Transformation requires more than M365 implementation People Monitoring Operations Culture Strategy Technology Management 0 20 40 60 80 100
  11. 11. 10 © 2018 FUJITSU Digital Maturity Roadmap No Maturity Digital change has been discussed in some areas, but there is still no implementation strategy. Conceptual Digital transformation has already been carried out with certain projects, but no cross-departmental corporate strategy can be defined. Defined Strategies are developed from pilot project experiences. A basic awareness of digital change develops within the company. Integrated Digital media is integrated more deeply into business models where strategies have been developed and implemented. Core processes, products and services are digitized. Transformed New approaches are emerging through the digitization of core processes, products and services. New control models are required. Corporate culture has undergone a lasting change.
  12. 12. 11 © 2018 FUJITSU Who is responsible for security in the cloud? Storage Servers Networking O/S Middleware Virtualization Data Applications Runtime Youmanage Storage Servers Networking Middleware Virtualization Data Applications Runtime Managedbyvendor Youmanage O/S Managedbyvendor Storage Servers Networking O/S Middleware Virtualization Applications Runtime Data Managedbyvendor Youmanage Storage Servers Networking O/S Middleware Virtualization Applications Runtime Data Policy and Compliance Accountability User and Account Security Information and Document Security Device and Browser Security
  13. 13. 12 © 2018 FUJITSU Transform Our approach Map Transformation Journey Perform User Analysis & IT Analysis Agile Prototype Discover Prove Apply Evolve Benchmarking & Metrics Persona Scenarios Rationalize Apps Integration Design Business Case Personalize Digital Technologies For User Communities Design Automated Deployment Enable User Installation Enable Global Engineering Business Change & User Adoption Benchmarking & Metrics Cyber Security: Prevent & Detect Policy & Compliance Manage Evergreen to Ensure Employee Experience Manage Employee Experience through Analytics Drive User Adoption of Applications Continue to Manage Business Change Operational Management
  14. 14. 13 © 2018 FUJITSU Our approach Fujitsu is the partner Microsoft has chosen to work with to offer advanced AI based capabilities to Office 365 users. We’re a leader in the Gartner Magic Quadrant for Managed Workplace Services. We already support over 5 million desktops globally. We’re secure. Our clients include Military, Security, Central Government, and major financial Services organizations. We’ve successfully transformed workplaces all over the world.
  15. 15. 14 © 2018 FUJITSU A personalized roadmap, no matter how complex Themes Fujitsu BenefitsMicrosoft Xpressway Approach
  16. 16. 15 © 2018 FUJITSU  Digital Services Operations core components  Service Operations Cockpit  Multi Cloud Modern DC Grid  CoE & Lab Environment Multi Cloud Modern DC Grid Network Multi Cloud Data Center network to host applications and customer data managed, fully automatic, scalable, virtualized cloud computing. High performance clustering, supporting customers real time information dashboards and notifications services like: Security, Network, Bandwidth Performance, Computing Performance, Application Performance, SLA capabilities CoE & Lab Environments Knowledge Towers where sits the Core of Knowledge and experience around all delivered Fujitsu services. Responsible for Services/Technology integration and development, setting the Operation Models in EMEIA Service Operations Cockpits Automated Highly Specialized and Centralized Operations team supporting all Service Technology around Native and Digital Hybrid Environments Fujitsu Virtuosi's Triangle of Digital Services CoE & Lab Environments Multi Cloud Modern DC Grid Network Service Operations Cockpit Learning, Integrate, Develop Intelligent Centralized Management Data and Service Automation
  17. 17. 16 © 2018 FUJITSU Benefits of a CoE  Our best people supporting Customer Accounts and Operation Delivery  Align Innovation to industry vision and roadmaps  Provide highest quality, integrated technology and services roadmaps  Provide Agile and Sprint approach  Prevent duplication of activities by delivering customer agnostic impact analysis and development of preparation steps  Centralized view on experience and skills around vendor technologies and services  Build deep and transversal knowledge on the edge of Innovation CoE & Lab (The Center of Knowledge) The Fujitsu CoE mission  Supporting Customers and Fujitsu teams on Multi Technology Test & Integration  Supporting Customer Innovation Development Programs (from design creation, Co-creation, fast prototyping  Supporting efficient go to Market Models  Delivery cost efficient design models  Build up training, demos and POCs for customers and Fujitsu internal organization  Supporting sales incubation period on new offers, piloting innovation materialization  Helping customers to evolve their organization culture CoE & Lab EnvironmentsModern DC Grid Network Service Operations Cockpit Learning, Integrate, Develop
  18. 18. 17 © 2018 FUJITSU Fujitsu CoEs – Centers of Excellence examples 1. End User Environment Standardization (Zero Touch Program, Zero Maintenance Program) 2. Security, Access & Identity, Multi-Authentication for Biometrics 3. Global Mobility & Collaboration 4. Applications 5. Data & Analytics (User & Contextual) Modern Workplace & User Experience End User Program Zero Touch Program Zero Touch Maintenance Security Access & Identity Global Mobility Collaboration Applications Consolidation & Virtualization Apps Data & Analytics User & Contextual
  19. 19. 18 © 2018 FUJITSU Digital Advisors & CTO community (Fujitsu Contribution for customers Digital Transformation Journey) Fujitsu Digital Advisors ■ Fujitsu Digital Advisors (FDA) are: ■ High skilled & experienced people combining Business, Innovation & IT profiles ■ SMEs (Subject Matter Experts) in different areas of expertise ■ Typically used for the most Strategic Fujitsu Customers Globally ■ Supported by CoEs (Center of Expertise for Digital Workplace Services) Capabilities How Fujitsu can contribute for Customer Digital Transformation & Roadmap Implementation? ■ FDA: Make available a FDA team for a complete customer cooperation program ■ Target: Strongly contribute and prototype a Customer Digital Transformation Journey
  20. 20. 19 © 2018 FUJITSU Case Study: Robeco Country: Netherlands Industry: Financial Services Founded: 1929 www.robeco.com ■ Fujitsu provides Robeco’s users with hardware independent, personalized, digital workplace, based on global standards and latest Microsoft technology, supported by onsite Fujitsu Service Desk ■ Enables the flexibility to commute seamlessly between offices and out of the office, while retaining a uniform secure end-user experience At a glance “Fujitsu came out on top with its ‘small enough to care; big enough to deliver’ message and its clear ability to support our global operations while giving us the attention we needed at head office.” Ton Ligtvoet, Executive Director IT Sourcing, Architecture and Portfolio Management, Robeco
  21. 21. 20 © 2018 FUJITSU Case Study: Qantas Qantas faced the challenge of achieving simplicity and improved productivity across the business while providing consistent customer service excellence and maintaining a reputation as one of the world’s safest airlines. The Fujitsu solution was to transition some 25,000 plus users across 35 countries to a new collaboration, content management and application hosting platform supporting new ways of working. A new Microsoft Office 365 solution was delivered as a service providing: Collaboration and Information Management Services. The Office 365 managed service delivered by Fujitsu and support for new ways of working such as mobility enablement has delivered tangible business benefits to Qantas. Overall cost and productivity savings across the organisation achieved via improved corporate communication, information management, information reuse, improved search, and lowered risks associated with compliance and information security. Savings of AUD$ 1.5 million a year through reduction in printing and distribution costs. Revenue: AUD$ 15.8 Billion Employees: 28,622 Fleet size: 299 Locations: in 44 countries Situation Response Outcomes At a glance
  22. 22. 21 © 2018 FUJITSU Employees can work more flexibly from any device, new services can be delivered in hours and security issue can be addressed more quickly. Country: UK Industry: Financial Services Founded: 1727 www.rbs.com ■ Fujitsu and RBS developed a virtual client service environment that offered the latest version of Microsft Windows as well as new tools such as Microsoft 365 via an online self-service portal ■ Employees can work more flexibly from any device, new services can be delivered in hours and security issues can be addressed more quickly At a glance “We can seamlessly give users what they keep asking for. The critical point is that we don’t need an engineer to visit their machine – the user can self elect to upgrade when it suits and the virtual environment takes care of the rest.” Steve Wood, Head of Workplace Technology, RBS Case Study: RBS
  23. 23. © 2018 FUJITSU Fujitsu in partnership with Microsoft Accelerating your Digital Transformation
  24. 24. 23 © 2018 FUJITSU Next steps It doesn’t matter how big or complex your business environment is. You’ll get a solution that gives you the right balance of cost, flexibility and security. To find out more visit www.fujitsu.com/digital-workplace-services ■ Gives you a consultative approach based on a proven methodology ■ Provides in-depth analysis of your current environment ■ Takes your specific business needs into account (download our brochure or arrange a workplace assessment) Visit us at Stand A Digital Workplace Services
  25. 25. Fujitsu Sans Light – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûü ýþÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans – abcdefghijklmnopqrstuvwxyz 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúû üýþÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans Medium – abcdefghijklmnopqrstuvwxyz 0123456789 ¬!”£$%^&*()_+- =[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùú ûüýþÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–— ―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl