Companies increasingly depend on IT technology and business success is closely linked with IT innovation. This leads to ever-changing requirements for service desks. Fujitsu believes that it is essential to develop a long-term vision for service desks that is based on society, organization and technology changes. Service desks require strategic consideration and innovation to raise user productivity and to support business goals. Based on experience and feedback from the market Fujitsu likes to share its vision of a service desk which is available anywhere, anytime and via any platform.
Mr. Luis Matias (Fujitsu)