Front Office Staff Business Communications

We Can Handle All Your Professional
Business Communications

www.FrontOfficeStaff.com

‘More than an Answering service!’
‘We act as your private Receptionist!’
Your callers think we sitting in your office!
All Plans are month-to-month No long- term contracts!
No more lost calls from clients frustrated with voice mail.
You will be more Profitable and Productive


LOST CALLS = LOST MONEY
Did you know that 75% of callers that reach voice mail
hang up and call your competitors?*
That same number will look for you online before they
make their business decision
• Catch opportunities before they are lost to voicemail.
• Have your calls routed to you, anywhere.
• Present a professional image to your callers, and in front of
clients.
• Have confidence that your clients are always taken care of.
•

* Elite Leads News Letter “RESOURCE” Volume 121 March 2004 (article reprinted by permission of Clint Rood)


It is the mission of Front Office Staff® to:
Provide our clients with top quality live receptionist services from 8:00 A.M.
to 5:00 P.M. Monday through Friday.
Focus on inbound and outbound calls, and appointment scheduling for our
clients.
Have dedicated and well trained customer service representatives that are
able to consistently provide excellent call handling services in a timely and
cost effective manner.


Integrity - Be honest and do the right thing for employees, clients and our
community.
Trust - Earn our clients' trust and never lose it. It is mandatory that we protect the
critical and proprietary information that our clients entrust to us.
Service - Empower employees with the authority to make decisions necessary to
deliver superior client service. Keep the promise and over-deliver.
Teamwork - Work as a team to deliver client satisfaction. Develop open
relationships based on honesty and mutual respect.
Simplicity - Deliver effective solutions and train clients to simplify their lives and
give them more freedom.
Community - Support family and community. Only engage in business practices
that are ethical and family-friendly.
Balance - Strive to balance personal life, family and business through a healthy
lifestyle. Help others achieve balance.


We Can
Grow With
You As Your
Company
Grows

Louis Dearman, President - CEO:
Louis co-founded Front Office Staff® in 2005. Louis is a highly experienced sales
executive who has spent over 20 years in both the security and Multi-Family
industries. He has been involved at virtually all levels of the security business,
including over 10 years in various supervisory and management roles in retailing as
a Store Manager and as the Director of Security and Loss Prevention, primarily with
Macy’s California. He spent over 5 years as Vice President/General Manager of 8
California franchise offices of Sonitrol Security Inc., a large nationwide franchise
security systems company and several years as Western Regional Sales Manager
for Network Multi-Family, a national provider of security systems and services to
the apartment industry. Louis has been the principal and owner of his own sales
and marketing firm to the Multi-Family industry, a consulting company specializing
in large-scale contract negotiations with REITs and Multi-Family developers. For
the past several years Louis has been the President and co-owner of Front Office
Staff® a national provider front office solution services for small businesses.


Even As You
Travel You Are
Never Out Of
Touch With
Your Clients


What Happens When Your Receptionist
Calls in Sick?
Most small businesses are not prepared for that dreaded day when your
receptionist calls in sick. Or goes on vacation. Or, for that matter, goes to
lunch. Who answers your calls during these critical times?


Never Be Tied To A Desk Again


You Only Get One Chance To Make A Good
First Impression!

FRONT OFFICE STAFF’S
Small Business communication service
Virtual Live Receptionist Service
Call Forwarding
Appointment Setting
Social Media
Immediate Notify
Dispatch Services

We Bridge Competition Gap
•
•
•
•
•
•

Provide a bigger business Image
Give capability to compete
Provide affordable resources
Provide human user interface
Features of Technology
We handle the overhead


What services do we provide?
•
•
•
•
•
•
•

Live Receptionist
Multiple extensions
Call screening
Professional Social Media Presence
Never give out your cell number again
Custom greetings
Custom call routing

No added capabilities and
resources required:
•No Equipment To Purchase
•No New Employees
•No Technology To Learn Or Use
•No Space Requirements

We Give Businesses The Capability To:
•
•
•
•
•
•

Compete effectively
Look bigger than they are
Sound more professional
Have resources that they can afford
Increase their capabilities
Increase their profitability

Front Office Staff® is a live receptionist service that provides our
clients with top quality receptionist answering from 8:00 A.M. to
5:00 P.M. Monday through Friday. We do business-to-business
services focusing on inbound and outbound calls, and
appointment scheduling for our clients. We have dedicated and
well trained customer service representatives that are able to
consistently provide excellent call handling services in a timely
and cost effective manner.
Whatever the client's customer relation goals are: general
information requests, call transfers, and scheduling
appointments, Front Office Staff® has the people and the
expertise to professionally service those needs.


Front Office Staff's keys to success are:
Keeping close contact with clients and establishing a
well functioning long-term relationship with them to
generate repeat business and obtain a top notch
reputation.
Establish a comprehensive service experience for our
clients that include:
consultation, progress reports, and quarterly client
feedback questionnaires.


Compare The Costs

Ours
• No equipment purchase
• Benefit of staff w/out
space requirement
• Only when needed
• Affordable: $249-$599

Others
•
•
•
•

Purchase phone system
Space for staff
Expensive resources
Costly: $1,200 - $3,500
per month



“When I am working on a job or out making sales I can’t
answer my phone and I know I have lost jobs. Callers
responding to my ads don’t leave messages, they call my
competitors. Since using Front Office Staff my sales have
increased close to 20%.”

Aaron Whitfield,
Diamond Carpet Care and Repair


“When I am in a meeting or traveling, it is a relief knowing
my calls are being attended to by someone who knows my
business. I can get so much more work done now and not
have to worry about missing a call.”

Andrea Raymond, Appletree Advertisting


“Thanks to Front Office Staff I can be anywhere to receive
messages and take care of business. They answer my
calls in a professional manner and send messages to my
PC. I don’t get pestered with phone calls while working on
files that need my undivided attention. They do all this at a
fraction of the cost for a full time person to sit in my office.”

Michael Fluetsch, Attorney


“The greatest benefit I get by using Front Office Staff is not
having to pay for a full-time employee. It’s a fraction of the
cost, and there’s no payroll taxes, no workers comp. and no
calling in sick. Plus, I can leave the office and not worry
about missing that important call I’ve been waiting for all
day.”

Dennis Fulfer, Farmers Agent

Let Us Help You With Your Success
Story!!


Current Solutions Inadequate
Telephone
Systems

CRM
Call Center
Services

Staffing
Front
Office
Staff
Social
Media


We Also Offer Social Media Outsourcing
For Those Companies That Would Like To
Delegate That As Well As Their Phones


The Internet and Social Media is No
Longer An Option For Business


It Is A Important As Having A Phone
Number and Will Grow In Importance


Contact Us Now For Your Custom
Communications / Internet Marketing
Plan


Our Locations:
Corporate Headquarters
Tel: (800) 836-7189
Email: info@frontofficestaff.com
Address:
315 West Pine Street, Suite 1
Lodi, CA 95240

California
Citrus Heights
Folsom
Lodi
Nevada
Reno


Front Office Staff Business Communications

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