Unified Comms-What is it, why does it matter, and how do you get it? By Dale Vile

1. Unified Comms What is it, why does it matter, and how do you get it? Dale Vile Freeform Dynamics Ltd +44 1425 620008 [email_address] www.freeformdynamics.com

2. Everyday business communication LET’S COMMUNICATE

3. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing

4. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing

5. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing

6. Everyday business communication Mobile voicemail Mobile voicemail Office voicemail Office voicemail SMS Inbox SMS Inbox Email Inbox Email Inbox IM cache IM cache Yellow stickies Yellow stickies

7. Everyday business communication COST & OVERHEAD PROCESS DELAYS BUSINESS RISK MISSED OPPORTUNITY USER FRUSTRATION USER FRUSTRATION

8. Enter Unified Communications UNIFIED COMMUNICATIONS Presence awareness Device awareness Rules based routing Media transformation Unified directories Unified Inbox Process integration

9. How are organisations getting there? UNIFIED COMMUNICATIONS PBX end-of-life/upgrade or green field office Messaging infrastructure upgrade/extension

10. The two solution provider camps UNIFIED COMMUNICATIONS Traditional telephony & networking vendors Messaging/collaboration software vendors