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5 Takeaways from Satya Nadella's Hit Refresh

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5 Takeaways from Satya Nadella's Hit Refresh

  1. 1. 5 Takeaways from Satya Nadella’s Hit Refresh A short 2-minute review
  2. 2. Summary Satya Nadella’s Hit Refresh was the most surprising book I've read this year! I didn't expect to find the story of a CEO with so much empathy, a sense of purpose, and a focus on people (his employees, customers, and the world). The following slides simply contain quotes centered around 5 recurring themes from Hit Refresh. Typically, I post my content on www.JourneyMappingWorks.com but since Microsoft owns PowerPoint, LinkedIn and SlideShare, I figured it would be fitting to use all three for this review.
  3. 3. 5 Themes 1. Empathy 2. Purpose 3. Leadership 4. Employee Experience 5. Customer Experience
  4. 4. Theme 1: Empathy “Empathy grounds and centers me.” “My passion is to put empathy at the center of everything I pursue…” “I am always searching to understand people’s thoughts, feelings, and ideas.”
  5. 5. Theme 2: Purpose “Why do I exist? Why does our institution exist?...These questions haunt me, and they motivated me to write Hit Refresh.” “…we must discover what would be lost in the world if Microsoft just disappeared…what is the company about? Why do we exist?
  6. 6. Theme 3: Leadership “…leadership is about…bringing out the best in everyone.” “…build shared context, trust, and credibility with your team.” “Listening was the most important thing I accomplished each day…”
  7. 7. Theme 4: Employee Experience “I like to think that the C in CEO stands for culture.” “We will grow as a company if everyone, individually, grows in their roles and in their lives.” “The key to the culture change was individual empowerment.”
  8. 8. Theme 5: Customer Experience “First, we needed to obsess about our customers.” “We will obsess over helping people…” “…we needed to move people from needing Windows to choosing Windows to loving Windows…”
  9. 9. Journey Mapping Works is a blog about optimizing the Employee and Customer Experience through effective leadership, strategy, and a careful mapping of the journey that employees and customers take. Subscribe

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