1. Frank M. Link
12 Parker Drive
Merrimack, NH 03054
H: 603-429-2859 www.linkedin.com/in/FrankLink C: 603-345-4846
Professional capable ofimmediate impact on organization’s issues with respect to the design and
implementation ofpolicies and procedures in support ofoperations,sales &marketing, business development,
planning and administration.Extensivedomestic and international experiencein supportofmission critical
applications and services. Experienced sales and marketing trend analysis and forecasting professional, with a
clear understanding ofbudgeting and financial management. Bottom line manager with a proven record of
accomplishment in increasing efficiency,generating costsavings and contributing to company profits. Results
driven and able to interfacewith all levels ofan organization. Analysis ofengineering changes and assessment
of effects on cost and performance. Certificate in Project Management.
- Customer Relations Management - Forecasting / Scheduling -Project Mgmt
- Product Line Management - Business Development -Cost Estimating
- Strategic/Organizational Planning - Financial Management -Purchasing
- Technical Support Programs - Contract Negotiations/Proposals - Budgeting
- Operations and Planning - Process Improvement -Trend Analysis
T RW Automotive,Westminster,MA
Inside Sales Specialist 2012 - Present
Key support ofsales as primary contact to OEM’s and supplier accounts.
➢ Verify design data and design specifications –setting sales and quotation requirements
➢ Key in acquisition ofnew business and products
➢ Contract management
➢ Coordinate information, issues between internal departments, sales and customers
➢ Creating and maintaining project timelines and ensuring budget control
➢ Compile, verify information for releasing production products to customerspecifications
➢ Analysis ofcost estimates for tooling, materials, manufacturing and establishselling price and establish
MET ABOLIX,Cambridge,MA 2011-2012
Prepare monthly rolling demand forecast, organize and chair demand forecast review meetings.
➢ Manage account activities 4 key target accounts
➢ Generate reports: Sales, Pricing, Business Planning and Product Management
➢ Manage sales lead data base, design and manage sampling data base
➢ Lead management meeting in reporting to corporate office
➢ Prepare pipelineand rolling 18 month demand forecastwith high accuracy for N+3
T RW Automotive,Westminster,MA
2. Inside Sales Specialist (above) 2007 - 2011
KEY POLYMERCORP, LAWRENCE MA 2005-2007
Manager – Custom er Services
Managed all customer servicefunctions in support ofsales.
➢ Coordinated manufacturing and R&D needs with customer and shipping requirements.
➢ Conducted analysis ofsales reports and provided forecasts to company President
➢ Provide input to seniormanagement and manufacturing as to results ofcustomersurveys
VERNON PLAST ICS,Haverhill, MA 1996-2003
Director – Custom er Relations &Program s
Managed the operational and administrative efforts for a staffof professionals, responsiblefor managing all
customer service functions including budgeting,sales forecasting and trend analysis.
➢ Provided trend analysis ofsales & monthly forecasts ofsales while maintaining inventory levels
of both stock and custom products.
➢ Grew the department from an order system to a fully functional customer service department
that was a pro-active part of the sales team. Increasing sales by 15% the first year.
➢ Coordinated manufacturing needs with the customer needs and shipping requirements.
➢ Instituted new procedures that reduced inventory by 50% without disrupting sales, increased
manufacturing efficiencies on production and re-qualified the order point quantities
➢ Provided input to senior management and quality assurance as to products and services.
➢ Project team leader for reorganization and shutdown of manufacturing facility.
➢ Successfully negotiated a purchaseprogramwith a customerthat had up to that point refused to
negotiate with anyone at the company. Through persistence and effective communications,
received a commitment for purchase of $1.5 million worth of product in the first six months of
Product Line Manger - Responsible for all marketing aspects including market development,
maintaining product sales establishing prices and maintaining margins.
➢ Established procedures and necessary documentation for the development of new products as
well as conceptualizing the process for documentation of R&D projects.
RAYT HEON MARINE COMPANY,Manchester,NH 1991-1996
Manager – Custom er Service
Managed customer service call center staff that supported 3 marketing divisions. Responsible for
conception and implementing processesto improveoperational policies in support ofcorporatemission.
Accountable for department budget.
➢ Participated in trade shows throughout NA, responsible for setting schedules and staffing.
➢ Coordinated cross functional teams of Customer Service Group and the Product Support
➢ Established performancestandardsresulting in reduced lostcalls by 59%, increasedthe number
of calls handled by 15%, reduced call wait time by 5%
Product Line Administrator - Responsible for purchase orders to vendors located in Japan, Germany and
England. Analyzed marketing & sales trends; projections for manufacturing capacities of off-shore
Previous positions include Retail Store Manager, Service Manager, Purchasing & Sales positions
Military Service - US Coast Guard, active duty
EDUCAT ION & T RAINING
BS Degree - Technical Business Management, University of Southern New Hampshire, Manchester, NH