1. Toyota Presentation Skills – Theory by Francois Nieman
1
INTRODUCTION
Quote
“tis better to be that which we destroy, than by destruction, dwell
in doubtful joy”
Enquote
Good afternoon ladies and gentleman, my name is Francois
Nieman. I am a senior Toyota vehicles sales executive. I want to
sincerely thank you for attending this presentation. That quote from
Shakespeare’s piece from Mcbeth, forms part of my vision to be
that successful, committed professional that every customer
envisions, instead of being a poor performing average salesman
just causing unpleasant and ineffective purchase experiences,
ultimately destroying trust and confidence.
I form part of a successful dealership, McCarthy Toyota Centurion
in the Bidvest group. Our dealership is very conveniently situated in
one of the main, well known roads of Centurion, the Hendrik
Verwoerd Drive. The aim of your attendance today and of this
presentation is so that you are properly informed of the
spectacular service delivery that you can expect from me, from
our dealership and our dynamic, pro-active team, that aims to
uphold and uplift the tremendous core values and vision that the
Toyota Company has established. This presentation should take
approximately seven minutes of your time and will consist of
desired outcomes hopefully resulting in you as a potential
customer, so there should be no need for any questions afterward.
Expect to be introduced to professionalism and to the promise of
effective service delivery.
BODY
Has it ever happened to anyone of you where delays was
experienced with the sourcing of a desired vehicle model or
specification, or even found yourselves being offered alternative

2. Toyota Presentation Skills – Theory by Francois Nieman
2
vehicle models as a solution? This strategy might be regarded as
an effective sales technique in many vehicle dealerships, but my
aim is to prove to you otherwise.
McCarthy Toyota Centurion has an undisputed reputation of being
the leader in sourcing that vehicle model that you require through
quick and efficient dealer networking. Not only do we please by
accurate model specification sourcing, but also by the ability to
deliver on quantity.
 This talent that we have derives from the stigma that exists in
our dealership which instinctively trains and encourages
each employee to be relentless in the task on hand, until
such time that total customer satisfaction is achieved. As a
team we are committed to our customer’s needs and utilize
each and every aspect of our well established dealer
network in the McCarthy group to ultimately and successfully
deliver on our customer’s request.
Whether it is a specific immaculate pre-owned vehicle or a unit in
our wide range of new models, hassle-free, punctual delivery is our
goal and our key to success.
 Over the past decade, our group of directors has specifically
focussed their initiatives on our dealership by implementing
high tech equipment, the latest available customer data
retrieval systems and top of the range facilities that allows us
to excel to the highest and most efficient standards of
customer service satisfaction.
 On record, our problem resolution procedures are
transparent proof of excellent customer experience ratings,
both in our service, as well as our sales ratings. This tactics
resulted in above standard capital growth rates. The core
reasons for these developments and initiatives lie with our
ability to adapt to the ever-changing diverse market and the
current day’s high demands of service excellence.

3. Toyota Presentation Skills – Theory by Francois Nieman
3
My presentation today is to leave you with one main message.
The task to consider me, Francois Nieman, as your representative
to “lead the way” to a long term relationship, ensuring stability,
continuity, trust and confidence. Many sales operative’s focus
ultimately revolves around profits, am I right? My pledge today in
this presentation is to maintain the relationship not through profits
alone, but by the promise of service excellence through
experience.
 I have proven to be a successful representative for Two
reputable vehicle manufacturers for Seven years but please
note, the third being my ultimate choice, Toyota. For the
past three years, the true and traditional South African brand
has been my ultimate choice for many obvious reasons.
Included in the presentation package you will find a graph
of my sales performance over the past 10 years which should
display sound proof of the pride I have in my work and the
consistency that I maintain.
 I have been trained and sculpted by these companies to
successfully present and deliver a product, to acknowledge
my customer’s needs, emotionally adapt to my customer’s
circumstances and tirelessly maintain a healthy business
orientated relationship. I have been rendered qualified by
the banker’s institute of South Africa to present sound
business transactions and legal legitimate financial
information. I am your solution in a business perspective to
fulfil needs and requirements.
CLOSING
Be assured today of the following:
 That through effective networking solutions McCarthy Toyota
Centurion and I, can effortlessly adapt to your business
requirements,
 Acknowledge and successfully structure your financial
requirements and take special care of your financial needs.

4. Toyota Presentation Skills – Theory by Francois Nieman
4
 My ability to be on top of my game through knowledge and
experience to exceed expectations.
As a fully functional, experienced networking solution, we can fulfil
your requirements in sourcing the required product. As a qualified
and experienced employee of a well-equipped dealership you
can have confidence in our abilities to provide sound business
options and solutions. You can experience peace of mind in
timeous and effective vehicle sourcing whether it is by model
specification or by quantity.
You can expect from me to be pro-actively informative about our
product launches, vehicle specification changes and pricing
structures which will enable your business to maintain sustainable
future predictions. Choose us to improve the statistical planning of
your future purchases.