This is a mere glance into the scope of my capabilities, strengths, and accomplishments.

1. K e n d r a _ Foy @ c om c a s t . c om ▪ 6 7 8 - 5 0 8 - 2 9 6 8
KENDRA FOY, PMP
I seek anenvironment that will foster the continued development of my reputation for
seamlessly creating, organizing and implementing strategic business plans while exceeding
corporate objectives.
Competencies: Business Planning, Risk Management, Planning and Organizing,
Business Management, Departmental Development Management, and Strategic
Planning
Project Management Skills:
 Demonstrated ability to work with and support cross-functional project teams
 Internal and External Stakeholder Management.
 Ability to manage multiple projects simultaneously and under pressure.
 Good conflict management and prioritization skills.
 Strong attention to detail and focus on task completion.
 Commercial awareness& business acumen.
 Monitor project risks and scope creep to identify potential problems and
proactively identifying solutions to address them in advance.
CurrentDuties
 Strategic Leader in the Comcast Business Partner management space,
reporting to Director of Contractor Labor for Big South Region, successfully
managing 7 Business Partners and over 1500 technicians
 Created QUALITY CONTROL COMMOPS TEAM established September 22,
2014 reducing MTF by 7% and increasing ETA compliance from 55% to 85% in
the Atlanta market and lowering CMAC contact rate by 6%
 Pioneered the Departmental Reorganization and Change project as PM to
create the Quality Assurance Analyst team to support Business Partners for Big
South Region improving Contractor Liaison productivity by 40% and Business
Partners improving overall performance by 45%
 Successfully led the launch of several projects to completion for the Big South
Region Business Partners including xNucleus/Tech 360, B2B, SMIT Tool,
ETA APP, CSG Conversion
 Monitor continuous process improvement for Quality Assurance Processes
Both In The Field And Comm Ops Spaces Throughout The Big South Region
 Successfully migrated Business Partners to EROne and QA.Net Platforms
increasing Business Partner accountability to 100%
 Sustain a collaborative partnership with our the Comcast Corporate Security
Team to ensure Comcast security, SOW, and contract compliance for Business
Partners
 Promoted numerous direct reports to Supervisor, Training, Finance, and
CommOps leadership positions under my mentorship

2. Professional Experience
Certified Project Manager/Business Partner Analyst Management– COMCAST,
TUCKER GA▪ Present
Quality Control Supervisor, Comcast East Point Ga▪ Jun 2007– Sep 2014
Project Coordinator–Comcast, Marietta Ga ▪ Mar 2005– Jun 2007
Comtech III Field Technician– Comcast, Marietta Ga▪ Oct 2002 – Mar 2005
Affiliations
Member WICT Women in Cable & Technology
Member The International Women's Leadership Association
Member PMI
Education
2016 PMP Certification , PMI
2012 Comcast Leader, Comcast University
1995 A+ Certification, New Horizon’s Computer Learning Center
1988-1991 Grambling State University, Grambling LA Psychology
Soft Skills
Active listening, Team motivation, Coaching skills, Team development, Effective
send/receive communication, Creating team buy-in
Software Skills
Microsoft Office, MS PROJECT, CSG, WFX, Einstein, JDSU, ONTRAC, EROne,
National QUALITY CONTROL SITE (QA.NET) , TeraData, SQL, AMDOCS,
WATCHTOWER, SCOUT, NDW