Business etiquette -basics of communication

2. Business
Etiquettes
Prepared by
Ms Foram Patel

4. TYPES OF COMMUNICATION
- L I S T E N I N G
- S P E A K I N G
- R E A D I N G
- W R I T I N G

6. Non-verbal
Communication
M.COM_ AN ADVANCED LEVEL OF COMMUNICATION

11. 26.11.2020
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15. What is etiquette?
-an integral part of different countries' and
regions' business culture
-encompasses the prescriptive elements of
culture—
-the things people are expected to do and say,
-or to avoid doing and saying.