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AIESEC in SIM 14/15
Team Leaders & Team Members
Application
Our Team 14/15 Ambition
is:
Developing
members by
empowering them to
achieve results
Creating a
foundation for
sustainable Talent
Pipeline
Upholding
accountability in
every member to
achieve customer
satisfaction
Measure of Success
• oGCDP 80 Realisation (16 Winter 64 Summer)
• iGIP 5 Realisation
• oGIP 15 Realisation
• NPS 50
• 200% Increase in leadership role applications
LC Structure
LCP
VP Talent
Management
oGCDP TL
TM
TM
GIP TL
TM (oGIP)
TM (iGIP)
VP B&M
oGCDP TL
TM Comm &
Research
TM Comm &
Design
oGIP TL
TM Comm &
Research
TM Comm &
Design
iGIP
Sales Account
Manager
Sales Account
Manager
Sales Account
Manager
Sales Account
Manager
Sales Account
Manager
oGCDP
Learning &
Service TL
Winter Project
TL
TM
TM
TM
VP oGIP
TBC
VP Finance
TBC
Updates
• OC Roles will be now part of the JD of
functional roles (e.g. a B&M member will do
OC Recruitment)
• All Roles have a duration and MoS/KPI to it
• The structure is base on first 6 months MoS
• All existing members will have to apply for the
roles they want. Remaining roles will be open
to Summer Returnees and July Recruitment
Recruitment Timeline
• Finalise OC positions 5th July 2014
• Marketing and Product Packaging 6th – 14th July
2014
• Logistics Preparation 15th – 22nd July 2014
• Info Session & Recruitment Booth 23/24 July 2014
• Application DDL 25th July
• Interviews 26th – 28th July
• Contract Signing 29th July
• Induction 2 August
Application Procedure &
Timeline
• Apply for the positions at http://bit.ly/SIM14-
15
BEFORE: 2 July 2014, 2000 HRS
• You will receive interview confirmation by 2
July 2359 HRS
• Interviews 3-4 July 2014
• Results 5th July 2014
Contact Us for any application
questions!
Position Name Whatsapp Email
LCP Fonsey +65 85005111 Ghimbeng.foo@
aiesec.net
LCVP TM Keith +65 9363 5800 Keith.Liangzs@ai
esec.net
LCVP Brand &
Marketing
Nash +65 9790 8847 vignashwaran.r@
aiesec.net
Talent
Management
 Managing and developing Talent Capacity to enable the creation of
meaningful leadership through exchange
 Responsible for the quality of the Global Leaders program
 Supporting programmes and back office through proper Talent
Planning, Learning & Development, and other TM processes
 Ensuring a constant supply of talent for our LC
Talent Management Structure
VP TM
GCDP Team
Leader
Talent Management
Executive (oGCDP)
Talent Management
Executive (oGCDP)
GIP Team Leader
Talent
Management
Executive (iGIP)
Talent
Management
Executive (oGIP)
Talent Management Positions
GIP Team Leader
 Tracking and appraising the
performance of the oGIP &
iGIP function and effectively
communicating between
departments.
 Providing training and
development needed for
both oGIP/iGIP. E.g Sales
Training for iGIP. Equipping
oGIP EP’s with relevant
soft/hard skills wanted by
overseas partners.
 Ensuring that interviews and
induction is run smoothly in
order to select and allocate
the right people for our main
program drivers.
GCDP Team Leader
 Constant tracking and
appraisal of oGDCP
department and ensuring that
there is constant
communication between each
department.
 Providing much needed
training and development. E.g.
EP Managers training,
customer satisfaction to
ensure high quality Exchange
experiences.
 Management Global citizen
recruitment drives in the
upcoming term.
Talent Management Team Member
 Work together with team leaders to ensure proper execution of
OC recruitment activities. E.g. Interviews and induction phase.
 Support in the Learning & Development of LC members and
EPs
 Provide assistance in the tracking, performance appraisal and
rewards & recognition of the LC
Measure of Success & Key Performance Index
 Members retention rate
 Members efficiency
 NPS TMP/TLP
 # TXP + X
 # Reintegrated EPs
 Success of Sales Development Program
 Efficiency of internal communication
General Requirements
 Attend department meetings and
LCM’s regularly
 Stay committed and self motivated
 Be involved in OC recruitments
 Understanding the value and
importance in the development of
others
Learning Outcome
 Gain practical relevant experience of
working in the HR field. E.g.
(Recruitment, interviews)
 Chance to design enriching activities
and initiatives to ensure high quality
AIESEC experience
 Learning how to work in an
environment which requires high team
work and places high emphasis on
effective communication and a strong
learning culture.
Brand &
Marketing
 Serves as a support function to the front office (oGCDP, oGIP) functions of
AIESEC
 Responsible for attracting, converting and closing customers from the target
market
 Acts as the brand guardians of AIESEC in our respective LCs
 As the one of the first lines of contact, we aim to preserve and maintain a
positive image of AIESEC to the student body
 Identifying potential opportunities within SIM that LC can leverage on to
come up with better strategies for our product offerings
Brand & Marketing Structure
VP B&M
oGCDP Team
Manager
Communications &
Research
Executive
Communications &
Design Executive
oGIP Team
Manager
Communications &
Research
Executive
Communications &
Design Executive
Brand & Marketing Positions
GIP Team Leader
Job Description
 Manages the operations of marketing efforts
towards supporting the oGIP function and
driving oGIP as a product, by effectively
communicating it to our target market
 Marketing efforts includes communications,
research and design & media of oGIP as a
product and brand
 Plays an integral role in developing oGIP
strategies for the upcoming term and future
terms to follow through, since oGIP will be a
new venture for AIESEC SIM
 Manages knowledge and information on oGIP
collated through operations
Measure of Success
 Efficiency in increasing customer awareness and
product knowledge of oGIP
 % of market awareness of oGIP
 Brand perception of oGIP
 Internal Brand Audit
 NPS oGIP participants (EP & Client)
 Customer satisfaction
 NPS oGIP
GCDP Team Leader
Job Description
 Manages the operations of marketing efforts
towards supporting the oGCDP function and
driving oGCDP as a product, by effectively
communicating it to our target market
 Marketing efforts includes communications,
research and design & media of oGCDP as a
product and brand
 Work towards consistently improving
conversion rates from a stranger to customer
for oGCDP
 Manages knowledge and information on
oGCDP collated through operations
Measure of Success
 Increasing awareness of the oGCDP programme
 % of market awareness of oGCDP
 Increasing conversion rates for oGCDP from
stranger to customer
 No. of applications, response rate of follow-up,
time taken to convert from one stage to another
etc.
 Customer satisfaction
 NPS oGCDP
 Brand perception of oGCDP
 % of people relating the programme to the right
values
Brand & Marketing Positions
Communication &
Research Team Member
Job Description
 Handles and manages communication channels used to
inform, promote and display any materials respective to
either oGCDP or oGIP
 Serves to provide information to the student body when
required and desired by them when expected
 Engages in gathering and recording valuable information
about target markets, customer behaviors and product
awareness etc.
Measure of Success
 Increasing customer awareness and product knowledge of
either oGCDP or oGIP
 % of market awareness of respective programme
 Efficiency of operational channels
 % of hits (likes, views, outreach) on respective channels
 Increase in user activity on respective channels
 Customer satisfaction through communication channels
 Staff help feedback rating system
 Provide timely and appropriate response to queries (1 or
2 working days)
 Efficiency, accuracy and analysis of data recorded
 No. of responses generated from research methods
Communication, Design
& Media Team Member
Job Description
 Handles and manages communication channels used to
inform, promote and display any materials respective to
either oGCDP or oGIP
 Serves to provide information to the student body when
required and desired by them when expected
 Focuses on the creation of innovative marketing materials
and media for respective channels
Measure of Success
 Key Performance Index (KPI) / Measure of Success (MoS)
 Increasing customer awareness and product knowledge of
either oGCDP or oGIP
 % of market awareness of respective programme
 Efficiency of operational channels
 % of hits (likes, views, outreach) on respective channels
 Increase in user activity on respective channels
 Customer satisfaction through communication channels
 Staff help feedback rating system
 Provide timely and appropriate response to queries (1 or
2 working days)
 Quality of marketing materials and media designed
 No brand breech in designs
 Quality of responses through internal brand audit
Learning Outcomes
Attain a practical experience in the marketing
field (Communications, Research, Sales &
Promotion)
Working in a diverse team driven towards a
common goal, by embracing team values and
inculcating communication skills
Chance to share the goodness, that is AIESEC
and programmes offered, to the rest of the
student body
GIPi
GIPi Structure
VP GIPi
Sales Account
Manager
Sales Account
Manager
Sales
Account
Manager
Sales
Account
Manager
Sales
Account
Manager
Sales Account Manager
Job Description
• Source for new business client
weekly
• Business consultancy
• Negotiation
• Matching suitable interns to
clients
• Reception of interns
• Customer Relation Management
Duration
• July 2014 – December 2014
Measure of Success
• 2 Company Meetings per week
• 1 Realisation
• 50 NPS (Both Client and Intern)
Learning Outcome
• Interpersonal skills
• HR skills
• Industry insights
• Business account management
skills
GCDPo
GCDPo Structure
VP GCDPo
Learning &
Service TL
Winter Project
TL
Team
Member
Team
Member
Team
Member
GCDPo Team Leader Positions
Learning & Service Winter Project
Job Description • Come out with initiatives to improve
customer satisfaction of summer 2014
EPs
• Reintegration plan for summer 2014 EPs
• July MEP Recruitment
• Supply and Demand analysis for winter
projects
• Coaching Winter Recruitment OC
• Enforcing XPP and IOJ in processes
• LC-LC partnership
• Team Coaching
Duration July 2014 – October 2014 July 2014 – January 2015
Measure of Success • 50 NPS for Completion
• 40% EP apply for MEP
• 90% Response rate for NPS
• 50% Returnees willing to do become
ambassadors
• 100% EP go through refund procedure
by October 2014
• 16 Realisation
• 50 NPS
• 100% NPS Response Rate
• 4 LC Partnership
• 100% Promoters for members
satisfaction
Learning outcomes • Strong communication skills with people
living abroad
• Customer Service skills
• Risk Management skills
• Product Packaging
• Global Communication skills
• Team Management skills
• Excel
GCDPo Team Member Positions
Winter Project Team
Job Description • Winter Recruitment
• Sub-product development
• Co-delivery of EP experience with host LC
• Raise, Match, Realise facilitation
• EP Lead for winter EP
Duration July 2014 – October 2014
Measure of Success • 16 Realisation
• 50 NPS
Learning outcomes • Product Packaging
• Customer Service skills
• Strong Communication skills
• Excel
• Project Management skills
Developing members by empowering them to achieve results
Creating a foundation for sustainable Talent Pipeline
Upholding accountability in every member to achieve customer satisfaction

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AIESEC in SIM 14/15 Team Leaders & Team Members Application

  • 1. AIESEC in SIM 14/15 Team Leaders & Team Members Application
  • 2. Our Team 14/15 Ambition is: Developing members by empowering them to achieve results Creating a foundation for sustainable Talent Pipeline Upholding accountability in every member to achieve customer satisfaction
  • 3. Measure of Success • oGCDP 80 Realisation (16 Winter 64 Summer) • iGIP 5 Realisation • oGIP 15 Realisation • NPS 50 • 200% Increase in leadership role applications
  • 4. LC Structure LCP VP Talent Management oGCDP TL TM TM GIP TL TM (oGIP) TM (iGIP) VP B&M oGCDP TL TM Comm & Research TM Comm & Design oGIP TL TM Comm & Research TM Comm & Design iGIP Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager oGCDP Learning & Service TL Winter Project TL TM TM TM VP oGIP TBC VP Finance TBC
  • 5. Updates • OC Roles will be now part of the JD of functional roles (e.g. a B&M member will do OC Recruitment) • All Roles have a duration and MoS/KPI to it • The structure is base on first 6 months MoS • All existing members will have to apply for the roles they want. Remaining roles will be open to Summer Returnees and July Recruitment
  • 6. Recruitment Timeline • Finalise OC positions 5th July 2014 • Marketing and Product Packaging 6th – 14th July 2014 • Logistics Preparation 15th – 22nd July 2014 • Info Session & Recruitment Booth 23/24 July 2014 • Application DDL 25th July • Interviews 26th – 28th July • Contract Signing 29th July • Induction 2 August
  • 7. Application Procedure & Timeline • Apply for the positions at http://bit.ly/SIM14- 15 BEFORE: 2 July 2014, 2000 HRS • You will receive interview confirmation by 2 July 2359 HRS • Interviews 3-4 July 2014 • Results 5th July 2014
  • 8. Contact Us for any application questions! Position Name Whatsapp Email LCP Fonsey +65 85005111 Ghimbeng.foo@ aiesec.net LCVP TM Keith +65 9363 5800 Keith.Liangzs@ai esec.net LCVP Brand & Marketing Nash +65 9790 8847 vignashwaran.r@ aiesec.net
  • 9. Talent Management  Managing and developing Talent Capacity to enable the creation of meaningful leadership through exchange  Responsible for the quality of the Global Leaders program  Supporting programmes and back office through proper Talent Planning, Learning & Development, and other TM processes  Ensuring a constant supply of talent for our LC
  • 10. Talent Management Structure VP TM GCDP Team Leader Talent Management Executive (oGCDP) Talent Management Executive (oGCDP) GIP Team Leader Talent Management Executive (iGIP) Talent Management Executive (oGIP)
  • 11. Talent Management Positions GIP Team Leader  Tracking and appraising the performance of the oGIP & iGIP function and effectively communicating between departments.  Providing training and development needed for both oGIP/iGIP. E.g Sales Training for iGIP. Equipping oGIP EP’s with relevant soft/hard skills wanted by overseas partners.  Ensuring that interviews and induction is run smoothly in order to select and allocate the right people for our main program drivers. GCDP Team Leader  Constant tracking and appraisal of oGDCP department and ensuring that there is constant communication between each department.  Providing much needed training and development. E.g. EP Managers training, customer satisfaction to ensure high quality Exchange experiences.  Management Global citizen recruitment drives in the upcoming term.
  • 12. Talent Management Team Member  Work together with team leaders to ensure proper execution of OC recruitment activities. E.g. Interviews and induction phase.  Support in the Learning & Development of LC members and EPs  Provide assistance in the tracking, performance appraisal and rewards & recognition of the LC
  • 13. Measure of Success & Key Performance Index  Members retention rate  Members efficiency  NPS TMP/TLP  # TXP + X  # Reintegrated EPs  Success of Sales Development Program  Efficiency of internal communication General Requirements  Attend department meetings and LCM’s regularly  Stay committed and self motivated  Be involved in OC recruitments  Understanding the value and importance in the development of others Learning Outcome  Gain practical relevant experience of working in the HR field. E.g. (Recruitment, interviews)  Chance to design enriching activities and initiatives to ensure high quality AIESEC experience  Learning how to work in an environment which requires high team work and places high emphasis on effective communication and a strong learning culture.
  • 14. Brand & Marketing  Serves as a support function to the front office (oGCDP, oGIP) functions of AIESEC  Responsible for attracting, converting and closing customers from the target market  Acts as the brand guardians of AIESEC in our respective LCs  As the one of the first lines of contact, we aim to preserve and maintain a positive image of AIESEC to the student body  Identifying potential opportunities within SIM that LC can leverage on to come up with better strategies for our product offerings
  • 15. Brand & Marketing Structure VP B&M oGCDP Team Manager Communications & Research Executive Communications & Design Executive oGIP Team Manager Communications & Research Executive Communications & Design Executive
  • 16. Brand & Marketing Positions GIP Team Leader Job Description  Manages the operations of marketing efforts towards supporting the oGIP function and driving oGIP as a product, by effectively communicating it to our target market  Marketing efforts includes communications, research and design & media of oGIP as a product and brand  Plays an integral role in developing oGIP strategies for the upcoming term and future terms to follow through, since oGIP will be a new venture for AIESEC SIM  Manages knowledge and information on oGIP collated through operations Measure of Success  Efficiency in increasing customer awareness and product knowledge of oGIP  % of market awareness of oGIP  Brand perception of oGIP  Internal Brand Audit  NPS oGIP participants (EP & Client)  Customer satisfaction  NPS oGIP GCDP Team Leader Job Description  Manages the operations of marketing efforts towards supporting the oGCDP function and driving oGCDP as a product, by effectively communicating it to our target market  Marketing efforts includes communications, research and design & media of oGCDP as a product and brand  Work towards consistently improving conversion rates from a stranger to customer for oGCDP  Manages knowledge and information on oGCDP collated through operations Measure of Success  Increasing awareness of the oGCDP programme  % of market awareness of oGCDP  Increasing conversion rates for oGCDP from stranger to customer  No. of applications, response rate of follow-up, time taken to convert from one stage to another etc.  Customer satisfaction  NPS oGCDP  Brand perception of oGCDP  % of people relating the programme to the right values
  • 17. Brand & Marketing Positions Communication & Research Team Member Job Description  Handles and manages communication channels used to inform, promote and display any materials respective to either oGCDP or oGIP  Serves to provide information to the student body when required and desired by them when expected  Engages in gathering and recording valuable information about target markets, customer behaviors and product awareness etc. Measure of Success  Increasing customer awareness and product knowledge of either oGCDP or oGIP  % of market awareness of respective programme  Efficiency of operational channels  % of hits (likes, views, outreach) on respective channels  Increase in user activity on respective channels  Customer satisfaction through communication channels  Staff help feedback rating system  Provide timely and appropriate response to queries (1 or 2 working days)  Efficiency, accuracy and analysis of data recorded  No. of responses generated from research methods Communication, Design & Media Team Member Job Description  Handles and manages communication channels used to inform, promote and display any materials respective to either oGCDP or oGIP  Serves to provide information to the student body when required and desired by them when expected  Focuses on the creation of innovative marketing materials and media for respective channels Measure of Success  Key Performance Index (KPI) / Measure of Success (MoS)  Increasing customer awareness and product knowledge of either oGCDP or oGIP  % of market awareness of respective programme  Efficiency of operational channels  % of hits (likes, views, outreach) on respective channels  Increase in user activity on respective channels  Customer satisfaction through communication channels  Staff help feedback rating system  Provide timely and appropriate response to queries (1 or 2 working days)  Quality of marketing materials and media designed  No brand breech in designs  Quality of responses through internal brand audit
  • 18. Learning Outcomes Attain a practical experience in the marketing field (Communications, Research, Sales & Promotion) Working in a diverse team driven towards a common goal, by embracing team values and inculcating communication skills Chance to share the goodness, that is AIESEC and programmes offered, to the rest of the student body
  • 19. GIPi
  • 20. GIPi Structure VP GIPi Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager
  • 21. Sales Account Manager Job Description • Source for new business client weekly • Business consultancy • Negotiation • Matching suitable interns to clients • Reception of interns • Customer Relation Management Duration • July 2014 – December 2014 Measure of Success • 2 Company Meetings per week • 1 Realisation • 50 NPS (Both Client and Intern) Learning Outcome • Interpersonal skills • HR skills • Industry insights • Business account management skills
  • 22. GCDPo
  • 23. GCDPo Structure VP GCDPo Learning & Service TL Winter Project TL Team Member Team Member Team Member
  • 24. GCDPo Team Leader Positions Learning & Service Winter Project Job Description • Come out with initiatives to improve customer satisfaction of summer 2014 EPs • Reintegration plan for summer 2014 EPs • July MEP Recruitment • Supply and Demand analysis for winter projects • Coaching Winter Recruitment OC • Enforcing XPP and IOJ in processes • LC-LC partnership • Team Coaching Duration July 2014 – October 2014 July 2014 – January 2015 Measure of Success • 50 NPS for Completion • 40% EP apply for MEP • 90% Response rate for NPS • 50% Returnees willing to do become ambassadors • 100% EP go through refund procedure by October 2014 • 16 Realisation • 50 NPS • 100% NPS Response Rate • 4 LC Partnership • 100% Promoters for members satisfaction Learning outcomes • Strong communication skills with people living abroad • Customer Service skills • Risk Management skills • Product Packaging • Global Communication skills • Team Management skills • Excel
  • 25. GCDPo Team Member Positions Winter Project Team Job Description • Winter Recruitment • Sub-product development • Co-delivery of EP experience with host LC • Raise, Match, Realise facilitation • EP Lead for winter EP Duration July 2014 – October 2014 Measure of Success • 16 Realisation • 50 NPS Learning outcomes • Product Packaging • Customer Service skills • Strong Communication skills • Excel • Project Management skills
  • 26. Developing members by empowering them to achieve results Creating a foundation for sustainable Talent Pipeline Upholding accountability in every member to achieve customer satisfaction