1. Florence L. Gonato
Mobile No.0563873348
Email ID : florence_l_gonato@yahoo.com
Visit visa until 26 April 2016- Available for immediate employment
CAREER OBJECTIVE
I’m willing to work under demands and stress of any company considering that hard work and dedication
are the prime possessions of my advantage.
SUMMARY OF QUALIFICATION
More than 7 years total experience administrative, export and warehouse assistant and data analyst.
More than 5 years of successful experience working in a BPO industry.
Promoted to Senior Data Management Analyst after 2 years in current position.
Computer competency in both PC and SAP applications.
Proficient in Windows, Word, Excel and PowerPoint.
Ability to handle and prioritize multiple tasks and meet deadlines.
Results-driven and patient.
Skilled in accomplishing multiple tasks to achieve project completion and client satisfaction.
A self-motivated, organized and detail-oriented; knack for understanding procedures and acquire new
skills easily.
Skilled in analysis of processes and increasing efficiency.
Great communicator who listens and ask questions to understand and accomplish visions.
Helped the team in metrics and reporting as Junior Team Captain.
Perform general clerical duties to include but not limited to: compiling/submitting reports, photocopying,
faxing, mailing, and filing, maintain hard copy and electronic filing system.
Can work independently
SKILLS
Computer Literate (Proficient in MS Word, MS Excel and MS PowerPoint also have knowledge in
computer software applications like SAP, JDE Oneworld, Consumer Front-End System &
International Comprehensive Banking System).
PROFESSIONAL EXPERIENCE
ACCENTURE, Inc. Philippines August 2010 – January 2016
 Transaction Processing Representative (Atmos Energy) June 2013 – January 2016
 Senior Data Management Analyst (Australian Gas and Light Co.) December 2012 - May2013
 Data Management Analyst (Australian Gas and Light Co.) August 2010 - December 2012
JOB DESCRIPTION
Reponsible for end to end transaction processing.
Responsible for handling a wide variety of data validation and billing support tasks with the utmost
attention to detail.
Perform all assigned tasks utilizing the designated systems and processes presented during the initial
training period.

2. Monitor all transactions and ensure compliance to quality regulations and maintain effective
relationships with clients.
Monitor all data entry operations and ensure compliance to timeframe.
Maintain knowledge on all technical information and resolve all issues in transactions and perform
correction where require.
Handles issue resolution to ensure department and customer needs are met.
Perform data entry and research in various systems and tracking tools.
Applies knowledge of processes and related systems to assist in identifying, assessing and resolving
issues/problems.
Coordinate with team members and ensure achievement of all team objectives and goals.
Assess and resolve standard and non-standard issues and problems.
Ensure and maintain effective professional relationships with staff.
Banco de Oro Universal Bank November 8, 2009 – April 23, 2010
Administrative Assistant
JOB DESCRIPTION
Answer telephone calls and transfer to appropriate staff member.
Using a variety of software packages such as Microsoft word, Outlook, Powerpoint and Excel and other
computer related
Devising and maintaining office systems
General Secretarial duties – typing correspondence, checking and sending email and faxes.
Booking rooms and conference facilities
Attending meetings, taking minutes and keeping notes;
Photocopying and printing various documents, sometimes on behalf of other colleagues.
Organizing and storing paperwork, documents and computer-based information;
Liaising with staff in other departments and with external contacts
Sorting and distributing incoming post and organizing and sending outgoing post
Encoding of client’s information on the Consumer Front-End-System (CFES) & International
Comprehensive Banking System (ICBS).
Prepares credit folder & documentation checklist once the loan is approved.
Files the loan documents on credit folder.
Provides loan documentation assistance to the account officer & entertains walk-in clients.
Supports the account officer in the processing of loan releases in providing the required documents
needed for booking the accounts.
Assisting the loan assistant in the compliance of documents deficiency before & during the release of
the loans.
UFC Philippines – Cabuyao Laguna March 2007 – February 2008
Administrative /Export Assistant (Distribution Dept.)
JOB DESCRIPTION
Perform general clerical duties to include but not limited to: compiling/submitting reports, photocopying,
faxing, mailing, and filing, maintain hard copy and electronic filing system.
Sign for and distribute mails/packages.
Preparing of export documents (Sales Invoice, Packing List, Ingredients List, certificate of weight,
Import Declaration, Special Custom Invoice, Canadian Custom Invoice).
Preparing and validating of transmittal of export documents for submission to UFC Head Office (Sales
Invoice, Packing List, Ingredients List, Certificate of Origin, Quarantine Clearance for outgoing
Foodstuff/Product, Certificate of Weight, Export Declaration, Special Custom Invoice, Canadian Custom
Invoice).
Follow-up delivery timeliness of stocks.
Preparing of Pro-forma for container disposition.

3. Preparing final booking with complete details (Destination, Container Number, Seal Number, Quantity
of goods, etc.) after loading of goods for export.
Follow-up Sales Order for export goods at UFC head office and availability of labeled items for export.
Follow-up Communication with UFC Planner on monthly inventory of ME (Middle East) and US labels
and other export delivery problems.
DIETHELM PHILIPPINES INC. July 2005 – July 2006
Administrative Assistant and Warehouse Support Staff (Distribution Dept.)
JOB DESCRIPTION
Performs clerical work for other department.
Ensure that pantry items are available, creates order request and LPO to the vendor.
Checks, validates completeness of documents (RGS/Invoice).
Checks actual product against documents (Description, Quantity, Batch Number and Expiration date).
Segregation of stocks (Bad stocks/ Good stocks) into assigned pallet location for put away process.
Ensures that all returned goods conform to principal’s return policy.
Ensures that all returns received are processed within target lead-time.
Creates Transfer Order (T.O) transactions using SAP.
EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Engineering
Lyceum of the Philippines University - Batangas
2000-2005
TRAININGS & SEMINAR ATTENDED
Electro-Pneumatics with Programmable Logic Controller
Technical education and Skills Development Authority
Basic PC Troubleshooting
Informatics Computer Institute
Introduction to Oracle
Informatics Computer Institute
Writing with precisions
Accenture Inc.
OE Basic
Accenture Inc.
PERSONAL DATA
Date of Birth : 09-Feb-1984
Gender : Female
Nationality : Filipino
Place of birth: Batangas, Philippines
I hereby certify that the above information is true and correct in the best of my knowledge and belief.
Florence Leyma Gonato