Operation andProcess
Management
Samir Chami

Reference
Operations and Process Management 3rd
edition
ByProf.NigelSlack, Alistair Brandon-Jones , RobertJohnston, Alan Betts

Content
1. Operations and processes
2. Operations strategy
3. Supply networkdesign
4. Process design 1 - Positioning
5. Process design 2 -Analysis
6. Product and service design processes
7. Supply chain management
8. Capacity management
9. Inventory management
10. Resource planning and control
11. Lean synchronization
12. Quality management
13. Improvement

Chapter 1 – Operations and Processes
• What is operations and process management?
• Does it have a strategic impact?
• Should all processes be managed in the same way?

Introduction
Operations and process management: It is the activity of managing resources
and processes that produce a service or a product.
All organizations have ‘operations’ that produce some mixof products and
services
The differences inthe operations within acategory of business are greater
than the difference between businesses

Introduction

Operation Management Expansion

IKEA Example

Input-Transformation-OutputModel

Input-Transformation-Output Model:Example

Three LevelsAnalysis

Frompure servicespureproducts

Examples

Diagnostic Question

Vs of Processes -Volume

Vs of Processes -Variety

Vs of Processes -Variation

Vs of Processes -Visibility

Vsof Processes – Implications

VsAnalysis for some retail banking

OperationsandProcessesManagement–GlobalModel

Q&A