This is an assignment on how to sale a new product to customer and to convince customers for default.

1. Assignment Topic: Sales Massage & Persuasive Massage.
Submitted by:
Name: ID:
Maha Buba Akter Nitu 133-11-664.
Nilufa Easmin Nila 133-11-612.
Fatematuz-Zzohora 133-11-618.
Foujia Hoque Jery 133-11-650.
Program: BBA.
Course Name: Business Communication.
Course Code: BUS-202.
Submitted to:
Shafayet Mansoor
(Lecturer of BBA department)
SubmissionDate: 24.12.14.

2. Tata NANo Car

3. SALES MASSAGE
Nitol Niloy group
71, Mohakhali Commercial Area
Dhaka-1212, Bangladesh
Date: 10.11.14.
Shafayet Mansoor
Lecturer of BBA department
Daffodil International University
Dear Mr. Shafayet Mansoor,
Would you like to be the buyer of the world’s cheapest car “Tata Nano”?
India’s cheapest car Tata Nano has recently been launched in Bangladesh. We are
confident that the combination of a perfect product with best-in-the-country service and
parts back up will firmly establish the Nano's footprint in Bangladesh.
You can buy the four seater 624 CC Tata Nano only at Tk 800,000/=.
4Speed Gear box, Air Condition, Adjustable Seats all these features are available in this
car. You can drive this car by CNG ordiesel. You’ll also get low fuel warning light, child
safety locks and centrally mounted fuel tank.You’ll have 4 years warranty or warranty
for 60,000kms, whichever comes first.
We are sure that this car will meet all your requirements and you’ll feel yourself as the
luckiest person to have this wonderful car.
If this massage creates a little bit interest about the car, for more details, please visit
www.nitolniloy.com.bd website or email at nita@citechco.net. Serving you will be a
pleasure.

4. Sincerely,
Marketing department
Persuasive MASSAGE
Nitol Niloy group
71, Mohakhali Commercial Area
Dhaka-1212, Bangladesh
Date: 24.12.14.
Shafayet Mansoor
Lecturer of BBA department
Daffodil International University
Dear Mr. Shafayet Mansoor,
You had bought a four seater 624 CC Tata Nano on 15th
November, 2014 which you have
returned on 20th
December for after sale service. You have informed us that there is a
fault in the low fuel warning light. It does not indicate when fuel is at low. We have
investigated and found your claim justified.
Please accept our apology. We are really sorry for the trouble you faced. As you have 4
years warranty, we’ll fix the problem as soon as possible.As you know that we are the
sole distributor of Tata Nano, we’ll contact to the manufacturer department of TATA
MOTORS to stay away from this problem.

5. Thank you very much for trusting us. We’ll make sure that you won’t face any problem
in future. Your feedback will help us a lot to improve our performance. We look forward
to serve you again.
Sincerely,
Service department