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Factors affecting Consumer
Behavior
A: Social Factors
• Reference
Group
• Family
• Role & status
B: Cultural Factor
• Culture
• Sub-culture
• Social Culture
C: Economic Factor
• Disposable Income
• Size of Family
• Consumption &
saving
• Credit Available
• Additional income
D: Personal Factors
• Age & life cycle
• Occupation &
lifestyle
• Personality &
self Concept
E: Psychological
Factors
• Motivation
• Perception
• Learning
• Attitude
A: Social Factors
• Reference
Group
• Family
• Role & status
• Aspirational
Group
• Dissociative
Group
• Love
• Respect
• Personal
ambition
B: Cultural Factor
• Culture
• Sub-culture
• Social Culture
Social
Values
• Nationality Group
• Religious group
• Racial group
• Beliefs & Morals
• Faith & tradition
C: Economic Factor
• Disposable Income
• Size of Family
• Consumption &
saving
• Credit Available
• Additional income
Consumer:
?
??
?
?
Factors affecting consumer behaviour

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Factors affecting consumer behaviour

  • 2. A: Social Factors • Reference Group • Family • Role & status B: Cultural Factor • Culture • Sub-culture • Social Culture C: Economic Factor • Disposable Income • Size of Family • Consumption & saving • Credit Available • Additional income D: Personal Factors • Age & life cycle • Occupation & lifestyle • Personality & self Concept E: Psychological Factors • Motivation • Perception • Learning • Attitude
  • 3. A: Social Factors • Reference Group • Family • Role & status • Aspirational Group • Dissociative Group • Love • Respect • Personal ambition
  • 4. B: Cultural Factor • Culture • Sub-culture • Social Culture Social Values • Nationality Group • Religious group • Racial group • Beliefs & Morals • Faith & tradition
  • 5. C: Economic Factor • Disposable Income • Size of Family • Consumption & saving • Credit Available • Additional income