1. Faheem Fayaz
f a h e e m z _ 0 6 @ y a h o o . c o m ,
+ 9 1 - 9 8 7 1 7 8 4 9 0 9
+ 9 1 - 9 7 9 6 1 2 3 7 5 0
OBJECTIVE:
I am on the lookout for a challenging role withinanorganizationof repute whereinI couldfurther grow professionally and
applymyacquired skills for value addition and creation. I am readyto accept any challenge and to work in any kind of
atmosphere and I firmly believe in my capabilities and the hard work which I can put.
Havingachieved domain expertise in the areas of sales, marketing, client relations, business operations, event
management, facilities management, logistics, businessmanagement, business development, Public relations, trouble
management, admin management, team management.
EDUCATIONAL QUALIFICATIONS
Bachelors of Sciences Kashmir University Feb 2006 59%
10+2 J&K Board Feb 2003 48%
10th J&K Board Feb 2001 51%
CERTIFICATIONS
Office Assistant Course Bhartiya Vidhya Bhavan 2005 A Grade
Diploma In Computer
Applications & Programming Computer City 2005-06 A Grade
Local Area Networking Computer City 2004 A Grade
EXPERIENCE PROFILE
‘UAB’ SEIFNETA (European) Senior Marketing & PR Manager 51 Months Feb 12 – May 16
INFIN Solutions (P) Ltd. Process Head-Sales 24 Months Nov 09 – Dec 11
WNS Global Services (P) Ltd. Senior Sales Consultant 32 Months Feb 07 – Oct 09
Global Vantage India (P) Ltd. Business Sales Executive 12 Months Jan 06 – Jan 07
Total Experience: 9 Years 9 Months

2. EXPERIENCE DETAILS:
PROJECT PROFILE ‘UAB’ SEIFNETA
Senior Marketing & PR Manager, Organization: UAB Seifneta (Team Size-8), Client: (Varied)
PROJECT DESCRIPTION AND RESPONSIBILITIES
I was appointed byUAB Seifneta as Marketing & PR Manager for their Indo-European businesschannels. I was responsible
for appointingnew franchisee (stores)for expandingbusiness opportunities. I wasdealing with the clients and vendors
from different companies to make the sales as well as to market the products. I wasresponsible for selecting the vendor
for assigningthe order supplyand to negotiate on all core businessterms. I was responsible for client relations, managing
the business, generating the revenue, making new clients, Purchasing, analyzing market strategies, negotiations and
finalizingthe deals, timelydeliveryof the shipments. I was assigneda role to resolve allthe queriesfrom th e clients related
to anyof our products andto educate them about the products. I was responsible for making the client meetings and to
maximize the opportunitiesof these meetings into a healthybusiness deals andto provide all the necessary information
about our products. I was responsible for activelycoordinating with suppliers, vendors andsales team, client relations and
to maintaina goodrelationshipwiththe clients for a longer businessterms. I was responsible for giving the assignments
within the team andto analyze the individual activityfor eachone ofthe teammember and to prepare the business report
for our clients.
PROJECT PROFILE FOR INFIN Solutions (P) Ltd.
Process Head-Sales, Organization: Infin Solutions (P) Ltd. (Team Size-20), Client: Aircel/ Tata Communications.
PROJECT DESCRIPTION AND RESPONSIBILITIES
I was hiredbyInfinSolutions (P) Ltd. as Process Head-Sales for managingand guiding a sales teamto achieve the monthly
sales target. We used to sell the Tata Photondata cards bymaking direct andindirect sales and also used to take care of
the entire back endprocess for Aircel. Tata communicationwas one of the leading data service providers inthe region. Key
job responsibilitieswere to manage a group of20 individuals coordinating and arranging their workschedule. Coordinating
with the Client and frontend sales teamand sharing the daily basis report with the Client, sales team. Handling CEFS
(Customer Engagement Forms) submitted by the end users. I was responsible for generating the revenue through
corporate selling’s throughdifferent verticalsof business. I was responsible for improving the team’s performance,
arranging team meetings, feedback sessions, revising rebuttals , etc.
Moreover, we usedto workon the collection andretentiondata for making the fresh salesandassuringthe customer’s for
proving the better services.
PROJECT PROFILE FOR WNS Global Services (P) Ltd.
Senior Sales Consultant, Organization: WNS Global Services (P) Ltd., Client: Travelocity Last Minute Deals.
PROJECT DESCRIPTION AND RESPONSIBILITIES
I was hiredbyWNS GlobalServices (P) Ltd. as Sales Consultant to sell the tour packages for the individual as well as group
customers, corporate for leading brands (e.g.;American Airlines, Delta Airlines, United Airways, North West Airlines, AMEX,
Marriot, Hyatt, Radisson, Yahoo, AOL, US Airways, Lufthansa Airlines, Avis, Hertz, Alamo, Travelocity etc,). The key
responsibilitieswere to achieve the individual dailytargets with effective and efficient customer service of above 95%
quality. I was alsoresponsible for handling dailyreports like (Dupe Reservations, Refunds, Fulfillment, andSABRE Queues).
Later, I was givena chance to workas anacting supervisor which changedmyrole fromanindividual level to a team level
where I hadto take care ofthe team’s performance. I hadto take weeklyClient calls for sharing the feedback related to
our process flow andto make the performance report of the Team. Also I had to make outbound calls for Customer
Championship; I was responsible for providing the process training to the new ly appoints.
PROJECT PROFILE FOR Global Vantage India (P) Ltd.
Business Sales Executive, Organization: Global Vantedge India (P) Ltd., Client: Columbus Bank and Columbus Ltd.
PROJECT DESCRIPTION AND RESPONSIBILITIES
I was hiredbyGlobal Vantedge India as a BusinessSales Executive for the selling of Aspire VISA credit cards. The key
responsibilitieswere to call the customers with existing bankaccounts with Columbus Bank and Columbus Ltd to offer
them to get them enrolledto receive our credit cards. Apart from sales we used to provide services to the customers
relatedto their Bank Accounts. Other responsibilitiesincluded providing efficient and timely resolution to the queries
pertaining to their Bank Accounts. Achievingsales target given every month. Ensuring a high standard of service and
maintaining SLAs.

3. PROFESSIONAL TRAININGS
FISH
Enhancing Selling Skills
Receiving Feedback
Leader Speaks
Creating Winning Teams
Achieving Goals
Power of Attitude
Business Writing Skills (BWS)
PERSONAL DETAILS
Present Address: Patli Pora, Balla, Bakshi Lane, Chattabal, Srinagar, Jammu And Kashmir,
India - 190010
Permanent Address : Patli Pora, Balla, Bakshi Lane, Chattabal, Srinagar, Jammu And Kashmir,
India - 190010
Date of Birth: 12 Sep 1984
Passport No.: G4044524, Valid Up to: 18th Dec. 2017.
All the above mentionedtrainings were incorporatedhow to workina team and to make a healthy environment with
colleagues. The trainings were provided by highly professionals and trained people.
Dated: 05-July-16