1. Organizational Behavior
Emotions & Moods

2. Emotions and Moods
Affect:
A broad range of
feelings that people
experience
Emotions:
Intense feelings that are
directed at someone or
something
Moods:
Feelings that tend to be less
intense than emotions and
that lack a contextual stimulus

4. On the Job
Myth of Rationality
Emotions damper our work performance.
Emotions are disruptive

5. The Basic Emotions
Happiness-surprise-fear-sadness-anger-disgust

6. Positive Affect:
A mood dimension that consist of
specific positive emotions
Negative Affect:
A mood dimension that consist of
specific negative emotions
Positive Offset:
The tendency of most individual to
experience mildly positive mood at
zero input(when nothing in
particular is going on)

7. And tables to compare data

8. Functions of
Emotions
Do Emotions make us irrational?
Do Emotions make us ethical?
Thinking
Feeling

9. Sources of Emotions
Day of the weekTime of the DayPersonality Weather
Stress Social Activities Sleep Excercise
Age
Gender
Affect Intensity: Individual differences in the strength with which individuals experience their emotions
Illusory Correlation: The tendency of people to associate two events when in reality there is no connection

10. Emotional Labor
A situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work.

11. Emotional
dissonance
Inconsistency
between the
emotions
people feel
and the
emotions they
protest
Felt
Emotions
An
individuals
actual
emotions.
Displayed
Emotion
Emotions that
are
organizationa
lly reqired
and
considered
appropriate in
a given job

12. Surface Acting
Hiding one’s inner
feelings and forgoing
emotional expressions in
response to display
rules.
It deals with displayed
emotion
Deep Acting
Trying to modify ones
true inner feelings based
on display rules.
It deals with felt
emotions.
Mindfulness: learning to objectively evaluate our emotional
situation in the moment

13. Affective events
theory (AET)
A model that suggests that workplace events cause
emotional reactions on the part of employees,
which then influence workplace attitudes and
behaviors.

14. Work event trigger positive and negative emotional
reactions.employees respond to them with greater or lesser intensity
according to their personalities and moods. Emotions influence
performance and satisfaction variables.
■ Emotional episode-series of emotional experience
■ Current emotions influence job satisfaction
■ Moods and emotions fluctuate sodoes their effect
on performance.
■ Emotion-driven behaviors are short in duration
and of high variability.
■ Emotions typically have negative influence on job
performance

15. A picture is worth a
thousand words
■Emotions provide
valuable insight about
workplace hassles
leading to EP ans
Satisfaction
■Events and causes
should not be ignored.

16. Emotional
Intelligence
EI

17. The ability to detect
and manage
emotional cues and
information
Emotional Intelligence

18. Self Awareness
Emotional self-awareness
Accurate self-assessment
Self Confidence
Social Awareness
Empathy
Organizational awareness
Self-Management
Emotional Self Control
Transparency
Adaptability
Achievement
Initiative
Optimism
Relationship Management
Inspirational Leadership
Influence
Developing others
Change Catalyst
Conflict management
Building Bonds
Teamwork and collaboration
Daniel Goleman model of Emotional Intelligence

19. Place your screenshot here
Ability to
■Percieve emotion in
self and others
■Understand
meaning of these
emotions
■Regulate one’s
emotion accordingly

20. Predicts criteria
that matter
The case for EI
Intuitive apeal Biological

21. Can’t be
measured
The case AGAINST EI
No agreement
on def
Another name
for personality

22. Emotional
Regulation

23. Applications of moods and emotions
Selection Decsion
making
Creativity Motivation
Leadership
Negotiation Customer
service
Job attitudes
Deviant Workplace
behavior
Safety and Injury
at work

24. Thanks!
Any questions?