Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

FWD50 2018 - Transforming access to justice, a digital approach

209 Aufrufe

Veröffentlicht am

Gert du Preez (PwC Canada)
James Anderson (PwC Canada)
Melaina Vinski (PwC Canada)
Richard Rogers (British Columbia's Civil Resolution Tribunal)

PwC Canada’s Gert du Preez, Partner and British Columbia’s Technology Consulting Leader, and James Anderson, Director, Technology Advisory, will be joined by Richard Rogers, the Executive Director and Registrar of BC’s Civil Resolution Tribunal to discuss all aspects of this extraordinary digital transformation. As a global pioneer in digital justice, the team will discuss the importance of leadership buy-in, and implementing an agile methodology to allow both citizens and Government stakeholders to see and test software early in the process, and to be intimately involved in shaping the final solutions. We’ll get an update on the current status of the Tribunal Transformation Initiative, and the session will end with Melaina Vinski, PwC Canada's Behavioural Insights Lead hosting an interactive Q&A, so be sure to come with your questions!

  • The Scrambler Unlock Her Legs | 95% Off by Bobby Rio-Rob Judge? ▲▲▲ http://t.cn/AiurDrZp
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier
  • My special guest's 3-Step "No Product Funnel" can be duplicated to start earning a significant income online. ◆◆◆ https://bit.ly/2kS5a5J
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier
  • Want to earn $4000/m? Of course you do. Learn how when you join today! ★★★ http://scamcb.com/ezpayjobs/pdf
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier
  • You can now be your own boss and get yourself a very generous daily income. START FREE...▲▲▲ http://ishbv.com/surveys6/pdf
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier
  • Gehören Sie zu den Ersten, denen das gefällt!

FWD50 2018 - Transforming access to justice, a digital approach

  1. 1. PwC Canada, the BC Ministry of Attorney General, and the Civil Resolution Tribunal Transforming access to justice, a digital approach
  2. 2. PwC’s Digital Services 2 Gert du Preez Partner & National Justice Lead, PwC Canada Richard Rogers Registrar and Executive Director, British Columbia’s Civil Resolution Tribunal James Anderson Director, Technology Consulting, PwC Canada Melaina Vinski Behavioural Insights Lead, PwC Canada
  3. 3. Let’s talk digital justice! 3 ● The drive to digital justice ● BC’s digital justice journey ● Our digital solutions ● Agile delivery in government ● Where are we now ● Interactive Q&A digital justice digital government
  4. 4. ▪ Costly and inefficient processes ▪ Outdated technology ▪ Cost, complexity and delay impacting access to justice ▪ Huge opportunity for digital transformation The institutions that administer justice are some of the oldest, and most established organizations in the world ▪ 92% of British Columbians are online daily ▪ Expect great service experience ▪ Want things to be simple ▪ Access to services anywhere, anytime, from any connected device Citizens increasingly expect governments to provide the same fast and seamless service they’re used to from the private sector 4
  5. 5. BC has been pursuing digital justice since our Small Claims pilot in 2009 CRT launches for Strata Claims and Small Claims <$5K in June Ministry of Attorney General commences the Tribunal Transformation Initiative (TTI) BC Government initiates the Small Claims Pilot Project 2009 2016 2014 5 Consumer Protection BC Pilot Small Claims ODR Pilot Property Assessment Appeal Pilot ODR Platform Research Conceptual Design
  6. 6. Our objectives for citizen centered, technology enabled, justice innovation Early Resolution Increase the prevention and early, speedy resolution of disputes User Satisfaction Increase user satisfaction with the service experience Value for Money Maximize value for money for taxpayers and users Capacity Increase the capacity of the justice sector to support public safety, justice and environment protection objectives 6
  7. 7. 7
  8. 8. We have developed two digital apps, built on a common cloud platform Built on a Salesforce’s Force.com cloud platform to leverage best-in-breed scalability, flexibility, and configuration over customization, and works on any modern device with responsive design & extensive browser and device testing The Dispute Resolution Suite is the core case management system that supports the online dispute resolution process ● Fully featured digital justice CMS ● Built-in business rule validations ● Responsive design ● Automated generation of key documents ● Opportunities for early resolution (i.e. negotiation and facilitation) at all stages of the dispute lifecycle The Solution Explorer provides guided pathways (Q&A) to present users with specific, tailored information relevant to their dispute ● Free, anonymous, public information available 24/7 ● Guided pathways ● Interactive question and answers ● Includes tools, templates and resources ● Supports dispute avoidance and early resolution 8 Awareness Inform Negotiate Facilitate Adjudicate Post-Support
  9. 9. Through a culture of transparency and continuous improvement, and building a truly integrated team, we are delivering an enterprise agile program that puts working software into the hands of users every three weeks, while still meeting the planning, budgetary, and reporting requirements of government 9
  10. 10. Since going live in 2016, we have achieved some impressive outcomes 83% of small claims resolved without a hearing 60-90 day target to resolve, down from 7-11 months <0.2% of parties requested not to use email 62% of strata claims resolved without a hearing 45% of parties used our tools outside office hours 80% of users reported a positive experience they would recommend 10 7,600 disputes filed outside of court 5,000+ disputes resolved
  11. 11. 11
  12. 12. 12 We’re regularly rolling out new features and functionality, working across BC with new jurisdictions, and looking nationally and internationally at opportunities help digital justice transformation British Columbia Strata Claims Small Claims Minor Motor Vehicle Accidents Employment & Assistance Appeals Labour Relations Employment Standards Temporary Foreign Worker Registration Mental Health Review Human Rights Criminal Review Passenger Transportation Property Assessment Appeals Safety Standards Utilities Regulation Canada Alberta Saskatchewan Manitoba Ontario Quebec Nova Scotia New Brunswick Global Ukraine US UK Australia New Zealand Singapore
  13. 13. Thank you! Q & A session... © 2018 PwC. All rights reserved. Not for further distribution without the permission of PwC. “PwC” refers to the network of member firms of PricewaterhouseCoopers International Limited (PwCIL), or, as the context requires, individual member firms of the PwC network. Each member firm is a separate legal entity and does not act as agent of PwCIL or any other member firm. PwCIL does not provide any services to clients. PwCIL is not responsible or liable for the acts or omissions of any of its member firms nor can it control the exercise of their professional judgment or bind them in any way. No member firm is responsible or liable for the acts or omissions of any other member firm nor can it control the exercise of another member firm’s professional judgment or bind another member firm or PwCIL in any way. 13

×