1. RESUME
PERSONAL DETAILS
Name : Florence Wanjiru Kamau
Nationality: Kenyan
Visa status: Residence visa valid till 22-3-2015
Telephone: +971551595489, 0507191187
Email : flowaka@yahoo.com
UAE DL : 1778986 Light Vehicle with own car
OBJECTIVES
To work in a position that demands initiative and interpersonal skills to build teamwork and enable me to utilize and
incorporate my technical experience and professional skills. Cumulative working experience as, public relations officer and
media personnel, Retails store-incharge, Administration assistant, products controller, logistics and a supervisor.
WORK EXPERIENCE
MASHREE LIWA TRADING COMPANY (UAE)
· March 2010-April 2013- Sales Associate.
· April 2013 to Date- Assistant store in charge
RESPONSIBILITIES
· Monitor, review and track all store activities against pre-determined targets set by the Area and Retail Managers
· Work closely with the Area Manager to set targets for each category within the store and communicate targets to
each team within the store
· Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the
expenditure of the store
· Work closely with the store team to identify and resolve any issues that may prevent the store from achieving its
targets or delivering the highest levels of customer service
· Monitor and review all in store procedures and make the necessary changes in conjunction with the Area Manager to
improve operational efficiency
· Ensure the store is operating in line with standard operating procedures in order to prevent any losses through
damage, protect profits, and feedback any recommended changes to the Areas Manager for review and sign off
before implementing
· Work closely with the Area manager to develop and implement manpower plans and budgets for the store
· Track, monitor and review inventory in and out of store analyzing stock reports for variances in each category
· Meet the business KPIs, sales budget, conversion, shrinkage, ATV, ATU, mystery shopper results
· Ensure adherence to stores operating policies and procedures across all stores and compliance with ISO standards
· Handle customer complaints and create an environment of customer intimacy in the store
· Lead, coach and manage the performance of staff in line with good people management practices
· Train store staff by reviewing and revising orientation to products and sales training materials; reviewing staff job
results and learning needs with Store in Charge; developing and implementing new product training
· Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of
competitive merchandise
· Attracts customers by originating display ideas, following display suggestions or schedules; constructing or
assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on
sales floor
· Promotes sales by demonstrating merchandise and products to customers
· Helps customers by providing information, answering questions, obtaining merchandise requested, completing
payment transactions.
· Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and
investigating customer complaints and service suggestions
· Maintains a safe and clean store environment
· Maintains inventory by checking merchandise to determine inventory levels by anticipating customer demand
· Prepares reports by collecting, analyzing, and summarizing information

2. · Maintains quality service by establishing and enforcing organization and brand standards
· Lead, coach and manage the performance of staff in line with good people management practices
OSERIAN FARM KENYA. 2004-2008
POSITION; ADMINISTRATION ASSISTANT
RESPONSIBILITIES;
· Completing projects by assigning work to clerical staff; following up on results.
· Maintain an organized system for tracking, monitoring, and prioritizing tasks and projects.
· Maintaining office supplies inventory by checking stock to determine inventory level
· Anticipating needed supplies; evaluating new office products
· Ensuring operation of equipment by completing preventive maintenance requirements; following manufacturer's
instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new
equipment and techniques.
· Creating and maintaining physical and on-line filing and retrieval systems
· Accurately recording meeting discussions with action points and monitors their execution
· Securing information by completing data backups strictly on specified routines
· Basic bookkeeping, coordinating with accountants. Ensures accounts are up to date
· Managing budgets, petty cash, bank transactions, invoicing, collections
· Ensuring statutory requirements for company license, coordinating payment of utilities
· Maintaining CEO's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and
travel
· Providing regular feedback to help CEO gain perspective of how programs are being received
· Maintains CEO’s diary + reconciling Google drive planning calendar to ensure all calendars are synchronized on a
weekly basis
· Ensure that the CEO receives necessary background information in a timely and coordinated fashion
· Manage travel logistics including air and hotel bookings, online checking in, transport, travel documents, visa
applications, passport renewals, travel insurance etc.
· Maintains customer confidence and keep information confidential.
· Sorting In and out tray and responding to office correspondence accordingly.
· Handling incoming and outgoing correspondence, telephone calls and passing message to the staff concerned.
· In charge of the office computer stationeries, Video Camera, Laminator, Filing Cabinets and the office
ACHIEVEMENTS
· Ability to delight customers, above and beyond the call of duty
· Got intimate knowledge of the customer's needs and thus improving on overall Company performance
· Excellent communication skills
· Ability to handle customer in the best way possible
· Able to handle complaints, even when handling unpleasant customers
· Ability to works accurately and keen and with eye for detail.
· Ability to use automated information systems to analyze the customers situation
· Ability to build a long-term relationship with the customer
PERSONAL ATTRIBUTES;
· Good self presentation
· Good communicator
· Self discipline
· Impartiality and fairness
· Respectful
· Positive attitude; ability to lead by example
COMPETENCES;
· Improved Work planning and organizational skills
· Achieved Supervisory and management skills

3. · Mentored Training and induction skills
· Increased Communication skills
· managed Listening skills
· Influenced Interpersonal skills.
JOB INSTITUTE OF MANAGEMENT;( 2001-2002)
Courses covered ;
· Electronic media
· Public speaking
· Print media
· Public relations
· Advertisement
· Communication research
BRANS COMPUTER COLLEGE;( 2000-2001)
Courses covered;
· Introduction to computers
· Word
· Windows
· Excel
· Access
· Advanced Excel
MT KINANGOP GIRLS SECONDARY SCHOOL ;( 1996-1999)
Kenya Certificate of Secondary School (KCSE)
REFEREES;
Upon Request